Visited a couple of times, lots of choice and no pressure from sales people which was good. Once we'd narrowed down our shortlist, the salesperson (Alan) was very helpful and patient as we made our... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Alan was brilliant- went above and beyond to help us particularly with trying to work out if what we wanted would fit in our living room. He was very patient whilst we worked out different configurati... See more
Company replied
Staff were so helpful and friendly. They weren’t pushy like some places are and they explained the process thoroughly making sure we were sure on our choices and what add ons may be beneficial for us... See more
Company replied
Excellent service from Julian. He was helpful, professional and gave me great advice for ordering the right sofa for my new home. I could have ordered online, but would not have received the same se... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Longfield Road, TN2 3EW, Tunbridge Wells, United Kingdom
- 0333 999 9811
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
When we first walked in we were not…
When we first walked in we were not pounced on like you are at other retailers so was quite nice just to browse and get a feel of sofas. Jim came to our rescue took us round a few different sofas explained each and everyone guided us through the colours and price. He was very patient and did not force us into buying a particular sofa just let us take our time to decide. Oh and he also makes an excellent Latte.😁
June 3, 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Helpful unobtrusive service
Helpful unobtrusive service, giving us time to browse and consider our choices, stepping in just at the point when we had some questions.
Made the ordering process simple, relaxed and friendly.
May 31, 2026
Reply from DFS Furniture - Tunbridge Wells
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Buying our sofa was easy and quick the…
Buying our sofa was easy and quick the guy was informative and went through every step patiently and clearly.
Very helpful every step of the way.
May 31, 2026
Reply from DFS Furniture - Tunbridge Wells
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Helpful team members
May 24, 2026
Reply from DFS Furniture - Tunbridge Wells
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Lovely experience
The salesperson helped us choose the correct grade of leather, as we have dogs.
And the salesperson was very knowledgeable about everything we asked.
May 31, 2026
Reply from DFS Furniture - Tunbridge Wells
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Very attentive staff who care about…
Very attentive staff who care about even the smallest details. They really helped us create our dream sofa. Highly recommended!
May 31, 2026
Reply from DFS Furniture - Tunbridge Wells
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
The staff was very friendly and all…
The staff was very friendly and all goes very quickly. Can't wait our new sofa to arrive 🙂
May 31, 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Rob was the consummate professional
Rob was the consummate professional. He was calm, measured and without ego. He listened to what I wanted and responded with respect and attentiveness. Perfect.
May 31, 2026
Reply from DFS Furniture - Tunbridge Wells
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Rob.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Hello David,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
The store was set out well with many…
The store was set out well with many ranges across a number of budgets,
In our case, the sales person, Alan, made u feel comfortable. Although knowledgeable, he was not “pushy” but helpful.
May 20, 2026
Reply from DFS Furniture - Tunbridge Wells
Hello Mr Shoots,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
good experience all round
good browsing environment without pressure. goos selection and the staff were friendly and helpful. Order process was clear and easy too.
May 25, 2026
Reply from DFS Furniture - Tunbridge Wells
Hello Steve,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Excellent supportive staff that are…
Excellent supportive staff that are obviously very knowledgeable about the product. They seem to care passionately about the sofas
May 25, 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Knowledgeable and polite
Knowledgeable and polite and made us feel comfortable in buying a product from DFS
May 25, 2026
Reply from DFS Furniture - Tunbridge Wells
Hello Mark,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Really helpfully and friendly
May 24, 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Great customer service
May 23, 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
10/10 service
My partner and I had a great experience at DFS in Tunbridge Wells, advised by the lovely Kay! She was amazing, gave us so much of her time to make sure we found the perfect sofa for us.
May 23, 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great customer service by Katie
Great customer service from Katie, very knowledgeable and made the experience a good one
May 23, 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.