We have been looking at various lounge seating combinations and settled on the one from DFS. The tea, at waterlooville were excellent. Never used us at any of our two visits. On the day we ordered the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Friendly, helpful service from a young man who was very patient with all my questions. Despite the fact their closing time was looming at no point did he try to pressure me or hurry me up. As a result... See more
Company replied
We had such a lovely experience at DFS Waterlooville, and a huge thank you to Troy, who was absolutely fantastic from start to finish. Troy was incredibly knowledgeable, helpful and patient... See more
Company replied
Went to DFS Waterlooville today to buy a new corner suite and Myles could not have been anymore helpful in explaining all our options including guarantees care package and delivery.Very happy with the... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Hambledon Road, Unit 3, PO7 7FG, Waterlooville, United Kingdom
- 0333 999 9819
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Troy who helped me choose today was…
Troy who helped me choose today was extremely helpful and guided me in my purchase of a sofa bed
July 23, 2026
Reply from DFS Furniture - Waterlooville
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Waterlooville
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Waterlooville
Hello Rosemary,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
DFS Waterlooville - Excellent Service
We were allowed to wander around the store unmolested until we were ready to approach the sales person (Reece) who was extremely helpful and knowledgeable and treated us with respect and interest in our needs.
July 20, 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Steven was very helpful and was not…
Steven was very helpful and was not pushy, he explained everything that we need to know, he’s knowledge was very good
July 20, 2026
Reply from DFS Furniture - Waterlooville
Hello Anthony,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Buying a new sofa
The staff were warm, polite, helpful listen to my requirements showed me a couple of lines of furniture. Once my decision was made, the process moving forward was precise correct and easy. Look forward to having my new phone delivered.
July 20, 2026
Reply from DFS Furniture - Waterlooville
Hello Peter,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Waterlooville
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Staff was very kind and helpful
July 19, 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Clear answers
Comfortable showroom, and we were not pestered as we browsed, but when we asked for help we soon got very clear answers to our questions
July 16, 2026
Reply from DFS Furniture - Waterlooville
Hello Anthony
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
They were very helpful very good very…
They were very helpful very good very patient they took us to look at everyone that we wanted to look at. Yes the man that sold the order corner units very very very good.
July 16, 2026
Reply from DFS Furniture - Waterlooville
Hello Pauline,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Very satisfied customer
I was given clear and friendly information, without feeling pressured into anything.
July 14, 2026
Reply from DFS Furniture - Waterlooville
Hello Peter,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
After finally getting the green light…
After finally getting the green light after getting a completion date we came in solely to order our sofa. We have had many visits to dfs and other retailers but unlike the others you don’t feel any pressure from the sales people and don’t get followed around the shop! The sofa we picked was our dream one and we were carefully told about it and how to take care and clean it. The staff were very thorough and extremely friendly. They made everything easy for us.
July 13, 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Waterlooville
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Very customer focused
found the young man to be very patient and helpful. He never rushed me and took the time to help me make the right decisions. I never felt pressured into making a purchase; instead, he really listened to what I thought I needed and guided me through a few suitable options. His approach was friendly, professional, and genuinely customer-focused.
July 11, 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Waterlooville
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Very helpful staff
July 11, 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Cool clean friendly environment plenty…
Cool clean friendly environment plenty of room to see furniture Staff very knowledgeable and friendly
July 11, 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thank you for sharing your great feedback with us.
Kind Regards,
Holly M
DFS Customer Support
James was very good explaining the…
James was very good explaining the process and understood what I was looking for.
July 9, 2026
Reply from DFS Furniture - Waterlooville
Hello Sandra,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Kieran helped me make a good choice of…
Kieran helped me make a good choice of sofa at a price I could afford. He did all the firm filling for me all I had to do was sign. Gave me and my daughter a lovely cup of coffee while we did everything and he answered all our questions. All in all it was a very pleasant experience without any of the usual hassle you get when buying a large item. Thank you Kieran..
July 8, 2026
Reply from DFS Furniture - Waterlooville
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Kieran met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
All the people at dfs we spoke to today…
All the people at dfs we spoke to today were helpful and friendly, and helped us we the questions we had
July 7, 2026
Reply from DFS Furniture - Waterlooville
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.