Amazing customer service, we went into store on Wednesday and was greeted by Nafisa from the first conversation we had she went above and beyond to try and meet our expectations and exactly what we we... See more
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Fantastic experience when buying our new Sofa. No pressure buying or being followed around like some other furniture stores do... just help available when we needed it... that help came from Nicola w... See more
Company replied
Amazing experience being served by JON , he really helped us with all our questions and made the process so much smoother than we thought it would be , very happy with our purchase ! Thank you Jon you... See more
Company replied
I had a positive overall experience, and the process felt straightforward from start to finish. The staff were helpful and made sure I had all the information I needed. The quality of the products met... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Axletree Way, Gallagher Shopping Park, WS10 9QY, Wednesbury, United Kingdom
- 0333 999 9525
4.9
Excellent
6K reviews
Asks customers to review
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It all went as planned
It all went as planned, the time of delivery and the delivery guys where fantastic
August 7, 2026
Amazing customer service
Amazing customer service, we went into store on Wednesday and was greeted by Nafisa from the first conversation we had she went above and beyond to try and meet our expectations and exactly what we were looking for. Nothing was too much trouble and helped us find everything we wanted. We then went back on Monday to order our new sofa, Nafisa was Friendly, polite, professional and really good at her job. Would definitely recommend people to go in and see Nafisa.
August 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Really great service staff was really…
Really great service staff was really helpful and polite..
June 12, 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great service
Excellent customer service from Fahim, would definitely purchase from this branch again.
August 11, 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Very friendly staff
Very friendly staff , Jon was extremely knowledgeable and guided us through the procedure to order our furniture. It was a delight to have such excellent customer service. We would definitely recommend DFS.
August 11, 2026
Reply from DFS Furniture - Wednesbury
Hello Sam,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
The staff were so professional and not…
The staff were so professional and not pushy I hate pushy sales people we were given all the information and given time to decide on our own
August 9, 2026
Reply from DFS Furniture - Wednesbury
Hello Martin,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
We spotted a sofa we liked
We spotted a sofa we liked, sat on it, paid a deposit. That's it.
August 4, 2026
Reply from DFS Furniture - Wednesbury
Good Morning David,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare.
Just to make you aware you have rated DFS at 3 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Kind Regards,
Lorraine E
DFS Central Customer Support
The lady who dealt with our purchase…
The lady who dealt with our purchase was really helpful and polite as soon as we entered the shop . She gave us all the details etc on our new sofa and explained everything in detail. She is a credit to your store .
August 10, 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
No pressure to buy
Anand was very helpful and knowledegable and did not pressurize us in any way .and he made a great cup of coffee.
August 10, 2026
Reply from DFS Furniture - Wednesbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great deal 👌 great staff..
Great deal 👌 great staff..
Great Experience all round
Thanks to Matt the manager
Customer service AAA+
August 8, 2026
Reply from DFS Furniture - Wednesbury
Hello Steven,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Online application for Interest free
Online application for Interest free, was very easy to complete, no problem at all.
August 10, 2026
Reply from DFS Furniture - Wednesbury
Hello Pauline,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Poppy was very helpful
Poppy was very helpful, when we arrived she approached us and greeted us to the store and offered her assistance.
I had looked at the sofa I was interested in straight away and she gave us detailed information on the product she also gave us information on the other 2 sofas I had looked at and allowed us to browse the store.
It didn't take long to decide which I preferred and she gave us a detailed breakdown of cost delivery and also got us a little discount very pleased with the service.
August 6, 2026
Reply from DFS Furniture - Wednesbury
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Poppy met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Staff was Welcoming and helpful.
Emma was extremely helpful and welcoming, didn’t feel strangled by floor staff like similar places, in fact I had to go find a member of staff, looking forward to our new sofa !
August 9, 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Quality service
I had a positive overall experience, and the process felt straightforward from start to finish. The staff were helpful and made sure I had all the information I needed. The quality of the products met my expectations, and everything was delivered as agreed. I’d be happy to use the service again based on this experience.
August 9, 2026
Reply from DFS Furniture - Wednesbury
Good Morning,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind Regards,
Jordan
DFS Customer Support
Amazing experience being served by JON…
Amazing experience being served by JON , he really helped us with all our questions and made the process so much smoother than we thought it would be , very happy with our purchase ! Thank you Jon you are amazing !
August 9, 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
The staff were helpful..John was…
The staff were helpful..John was polite, informative and gave excellent customer service
August 8, 2026
Reply from DFS Furniture - Wednesbury
Hello Nicola,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Informative, helpful and friendly
Our DFS salesman Habib was very helpful and friendly. He took the time to explain everything to us.
August 6, 2026
Reply from DFS Furniture - Wednesbury
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
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