Ruler is very nice, color is very nice, size is good, really like the ruler. Compared to others its top tier, not a fan of the sticker they used for the personalization names, they are definitely goin... See more
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Review summary
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Reviews shaping this summary
Delivery a day earlier than expected I was out so needed to update on where to leave parcel. Concern as this cancelled my cover if item went missing. Appreciate early delivery though.
I had to arrange my parcel to be delivered at my local post office as the first attempt to deliver wasn’t my address. I did get my parcel the following day so happy thank you.
Company replied
The parcel was safely delivered but a day late with your deliverer not showing up the first time. The first planned delivery would have been great timing for us. We were in and tracked the par... See more
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Company details
Written by the company
DHL Express is the global market leader in the international express courier business, specialising in time and day critical shipments to all corners of the world. With the global marketplace growing ever more connected, you can rely on the expertise of our local people in more than 220 countries and territories to ensure your shipment is delivered securely and on time. Whether you are a small or large business or a simply want to send a parcel to friends or family overseas, we have plenty of options for you.
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4.0
Great
96K reviews
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This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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left at the wrong address
left at the wrong address ! My house number clearly visible....tch
September 7, 2026
Unprompted review
Reply from DHL Express UK
Dear John Robson,
Thank you for taking the time to leave a review.
I'm incredibly sorry to hear this shipment wasn't delivered to the correct address, as per the expectations. Please be assured, this display hasn't been an honest reflection of the high standard we've become accustom to providing on our network.
Unfortunately, as you've not provided any references within the relevant field, I can't attain any of the shipment information I'm afraid.
If you can email this review and the tracking number to (reviews@dhl.com) I will be more than happy to investigate this situation further for you.
Kind regards,
Amrick
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Delivered on time in good condition
Delivered on time in good condition, delivered with care
September 7, 2026
Unprompted review
Arrived promptly and delivery driver…
Arrived promptly and delivery driver was very polite
September 7, 2026
Unprompted review
no tracking
The delivery was announced for Monday, but changed to Friday between 9:20 and 11:20 on that Friday at 9:30. The DHL-van and I arrived at the same time, and the parcel was handed over without problem. Other parcel services allow me to track their van and to see deliveries before mine on a map.
September 4, 2026
Unprompted review
Reply from DHL Express UK
Dear Pen Name,
Thank you for taking the time to leave a review.
I'm deeply sorry to hear that we've not fully met your expectations during this process. Although, I'm pleased the goods were received successfully on an earlier date than the original one provided.
Unfortunately, as you've not provided any references within the relevant field, I can't attain any of the shipment information I'm afraid.
If you can email this review and the tracking number to (reviews@dhl.com) I will be more than happy to investigate this situation further for you.
Kind regards,
Amrick
Parcel delivered to wrong address
Parcel delivered to wrong address; however delivery confirmation suggests I accepted the parcel (the delivery shows a door step with a closed front door!) Moreover, does DHL actually have a customer services department??? I've been on hold for over 40 minutes!!
September 7, 2026
Unprompted review
Reply from DHL Express UK
Dear Helene Buckley,
Thank you for taking the time to leave a review.
I'm really sorry to hear about the issues you've encountered during this process, and even more so for the inconvenience this has raised.
Although, the reference you've provided within the relevant field isn't a DHL Express tracking number. I can confirm this item has been sent using the DHL Ecommerce UK division. As we don't have access to their systems, I won't be able to attain any of the details or assist further with this complaint I'm afraid.
I can only advise you to reach out to DHL Ecommerce UK for further assistance, I do hope the matter can be seen to and resolved as soon as possible.
Kind regards,
Amrick
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SumUp Solo card reader!
Hi there, my parcel arrived in good condition and on time.
September 7, 2026
Unprompted review
Arrived on time
Arrived on time, friendly courier, delivered with care.
September 7, 2026
Unprompted review
On time and goods in good condition
On time and goods in good condition
September 7, 2026
Unprompted review
Great communication and fast delivery
Great communication and fast delivery
September 7, 2026
Unprompted review
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Delivery was on time and my parcel was…
Delivery was on time and my parcel was in good condition. Thanks
September 7, 2026
Unprompted review
My parcel was supposed to arrive next…
My parcel was supposed to arrive next day delivery in the allocated time frame made by dhl express. The delivery driver thought it would be a good idea to deliver outside the allocated time slot when know-one was in well before the arranged time slot. I noticed this as I received an email stating a failed attempt to deliver. I phoned customer service to make them aware what had happened and explained that their driver had tried to deliver the parcel outside of the arranged time window she tried to call the driver to get him to redeliver the Item in the correct time. She couldn’t get hold of him so raised a complaint she said someone from the complaint team will definitely call you today then said there’s both else to be done so just wait for a call. No call came from the complaint team as I was promised. The package I was waiting for I needed on Saturday 5th September and I reiterated this to the customer advisor many times. I went to my local dhl depot to be told apparently the company delivering my dhl package was a separate company by an angry worker. He suggested I phone customer service again so I did only to have the phone put down on me when the customer advisor was apparently transferring me to the computer after I told him they had not called when I was promised they would . I noticed as well to speak to a human you have to pay a premium number fee. After this nothing happened and I didn’t hear anything from the complaint team until 13:30 on Monday 7th September. I couldn’t go to the conference so am out of pocket and have suffered reputational damage for arranging a sale and not being able to attend the conference. All because their driver obviously wanted to get home early on a Friday asap so done all the deliveries early DHL are a joke the complaint team are a joke if you want your parcel delivered next day don’t use dhl.
September 4, 2026
Unprompted review
Reply from DHL Express UK
Dear Jon Kane,
Thank you for taking the time to leave a review.
I'm extremely sorry to hear about the ordeal you've been through during this process. I can completely understand your overall disregard for the service provided, as this is far from the ideal delivery experience.
Unfortunately, as you've not provided any references within the relevant field, I can't attain any of the shipment information I'm afraid.
If you can email this review and the tracking number to (reviews@dhl.com) I will be more than happy to investigate this situation further for you.
Kind regards,
Amrick
Delivered on time with a smile.
The chap who delivered was very friendly and delivered with care.
September 7, 2026
Unprompted review
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Great service
Great service! Kept up to date and even delivered earlier than expected! Very happy!
September 7, 2026
Unprompted review
really great service this was an item…
really great service this was an item that was previously sent with another courier and got lost so they sent a replacement with dhl and the courier was so helpful he knocked on the door and actually waited until i opened the door rather than just dump it on the doorstep and leave it. i would gladly use this courier company again
September 7, 2026
Unprompted review
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Kept informed all the way from start to…
Kept informed all the way from start to finish.
Excellent. Thank you.
September 7, 2026
Unprompted review
Crap
Crap! Parcel sent 3 days earlier and posted at an unrecognised address
The parcel was worth £150
Couldn’t get hold of anyone from DHL on the day to track my parcel
September 5, 2026
Unprompted review
Reply from DHL Express UK
Dear Julia Cocorachio,
Thank you for taking the time to leave a review.
I'm terribly sorry to hear about the complications you've faced with this delivery, and even more so that you've not been able to contact our customer service team directly.
Unfortunately, as you've not provided any references within the relevant field, I can't attain any of the shipment information I'm afraid.
If you can email this review and the tracking number to (reviews@dhl.com) I will be more than happy to investigate this situation further for you.
Kind regards,
Amrick
excellent service from start to…
excellent service from start to finish....great communication....will certainly recommend.......Regards PETE
September 7, 2026
Unprompted review
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