DHL Reviews 

Had to do something as cannot get hold of anyone at DHL to answer simple human questions....
Had a delivery on 25/08/26 - 2 hrs late. Then only 3 out 4 boxes delivered. Driver quite literally no help at all. Simply crossed out 4 boxes on the delivery manifest and wrote 3. I signed. Called the online shop we ordered through. Woman stated the 4th/outstanding box would be delivered later that evening or next day. Looked at the delivery tracking on DHL website and it showed shipment delivered and signed by my wife!! Who is in Wales!! Not here at home. No mention of one outstanding box. No way of contacting DHL to sort. Shambles. Joke. Bordering contempt for the customer. Unacceptable and terrible service. How can you split an order and then not have any confirmation of delivery of the remaining item if you're going to deliver like that!! Will not be using anything connected to DHL in the future. Amateurs.....all in my opinion.

Website is absolute garbage. It asks to schedule a pickup but it doesn't provide a way to schedule one. I've been on the website for hours figuring out why an option to schedule a pickup is not showing, hence I am leaving this review.

Here’s my DHL saga SO FAR:

Day 1: Went to DHL point with digital label, they didn’t know what to do with it.

Day 2: Went to two more DHL points, they didn’t have a clue either. Item is heavy, mind you! Cancelled order, buyer rebought, this time I got a printable label.

Day 3: Courier arrived, ‘Can’t take it because it’s not sufficiently packaged’ (Fine, that one’s on me). Courier promised collection rebooked for the next day.

Day 4: 🦗🦗🦗 No collection. Rang DHL “It wasn’t booked in, I can book it for tomorrow.”

Day 5: As this is now the third day of waiting in for the collection, I ring DHL again to check it is indeed booked. ‘It’s booked for tomorrow actually.’… TOMORROW?! Changed it to today between 9 and 2. Courier arrives (at 2:15), and joy of joys, takes the parcel.

Could not organise the proverbial in brewery. One star is much more than is deserved.

My two credit cards shipped to Mexico were in one package. I doubt they weighted a pound, but they were charged at 87.13 dollars. They have not been delivered as yet, but DHL is charging me $125.85 now. The quote was $87.13 and they added Fuel Charge Fee, Green Plus Fee, Residential Address Fee, and Pick Up fee. They have your credit card and stack up fees. Next thing you know it is blown up to $125.85. This is the last time I will use DHL! Disgusting!

DO NOT use this company!! Incompetent does not cover it! 10!days stuck at customs, I had to call twice a day their systems said the address was wrong the email they sent me had the right address… then they send the parcel 200km away from me when it was 9 kms from me.. over 3 weeks of nagging complete incompetent business!!!!!!!!

Absolutely shocking. I have been waiting for the undelivered part of my parcel for over a month. When I have contacted them to try to resolve the issue, I found their responses unapologetic, unhelpful, and dismissive. They offered no help to locate the missing part of my parcel. However, they took great pride in reminding me that they had delivered one half of it on time (like that was a great achievement!). The sender ended up replacing the missing half of the item, only for DHL to totally lose track and fail to deliver that one too. I've had enough of this nonsense, so I will go back to the sender to request a refund and take my business somewhere else.

DHL has become seriously disappointing. I’m paying premium prices for a delivery service that often feels anything but premium.
Parcels are being sent to the wrong depots, causing unnecessary delays and making what should be a straightforward delivery far more complicated than it needs to be.
When you pay extra for a fast or tracked service, you expect it to be fast, reliable and properly tracked. Instead, deliveries can take several days longer than expected, while the tracking information often leaves you wondering what is actually happening with your parcel.
The customer service is another major frustration. Getting a clear answer or a meaningful resolution when something goes wrong can be extremely difficult.
DHL needs to invest properly in its depot network, sorting systems, tracking and customer service. Customers shouldn't be paying premium prices for a service that repeatedly under-delivers.
The reputation of a delivery company is built on reliability. At the moment, DHL has a lot of work to do to get back to that standard.
Premium prices should mean premium service. Unfortunately, that hasn't been my experience.

I get mail and parcels sent to me regularly. Neither the Post Office nor other couriers seem to have any problems finding me or delivering my mail. But my heart sinks when I see that DHL is the courier company because half the time I know that the item is either going to be delivered to the wrong address or I'll get an 'undeliverable' message on their tracker. And the tracking is very poor, there are no details about the last leg when something is out for delivery, something that all good courier companies do.

Arranged a collection pick up and this was the only company retailer offered. I always assumed they were high standard. Collection failed over course of 3 days! Driver supposedly came and went, didn’t ring doorbell, knock or leave card. I’m in a small coastal town and I believe they couldn’t be bothered to come out this way as I was told depot is an 1.5 hours away. 3 days in a row rebooking on phone and today he was even meant to call me beforehand with a ETA. Nothing. And didn’t show. Called CS and they said he left a card and a builder let him in. I tell them there are no builders at my property nor is there a card. Either this same driver is lying or can’t read addresses, whichever is worse. They agreed. I was then told a manager at the depot (Southampton) would call me in 5 mins and 2 hours later of course nothing! Avoid this stress. Never have issues with Royal Mail!

DHL are completely useless. Their drivers are incapable of following instructions and their website is terrible. It's impossible to speak to anyone to get help. Every time I see that DHL are going to be delivering or collecting I know it's going to be a disaster. They completely failed to collect a parcel from me last week, in the end lying and saying I'd refused delivery on the third date after missing the first two. When I got a notification that DHL were delivering a parcel this week I thought I'd try delivery to a service point as safer than my home address, but no - it's 'delayed' and they 'hope' to get it there tomorrow. If I know a company use DHL I just wont order from them again.

DHL, man... I honestly don't get how they're still in business. Their customer service is practically nonexistent, and the drivers (I’d use worse words) mark it as 'nobody home' when they weren't even anywhere near your place. What a bunch of i...... .The worst part is you can't even report it, and even if you do, nobody does a damn thing about it...

Never used DHL before and will never use again! Parcel delivered to correct destination, went to collect but wouldn’t allow me to take the parcel without a ‘barcode’ No barcode was sent in any emails and not able to speak to customer service as automated. Send an email to dhl which replied with your parcel has been delivered! Sent numerous more emails with no replies! So unprofessional. Will now have to have my parcel returned even though I have a reference number but no blooming barcode! Ridiculous system

DHL have to be the worst courier service in the UK. I expected a machine part to be delivered on Monday. Then I received a text to say my package would be delivered on Tuesday evening, this delivery slot came and went without any delivery. I checked tracking that indicated the package would be delivered on Wednesday (today), and then the tracking said the delivery would be tomorrow. The frustrating thing is there is nothing I can do about their poor service.

And my poor review is not just based on this experience but on previous bad experiences with DHL.

I'm amazed they are still in business given there atrocious customer service!

I cannot fathom why people use DHL. It's not the first time they've messed up a delivery - last time they failed, I was due a delivery for a client abroad but didn't get it in time. This time a package from my printer, which I need for tomorrow (he sent it using DHL about a week ago) still hasn't got here, alas the wrong postcode was given to them but the address was correct -hmm. I rang 4 days ago to correct the postcode and they assured me it would be delivered Monday - then tumbleweed - no delivery and no communication either to my printer or me. Chased again yesterday (Tuesday) again they assured me it would be delivered today but I'd get notified first as to when. Tumbleweed/no communication this morning. If they don't deliver today it's going to cost me a lot of money as I won't have the stock in time for a comics fair. Please could companies STOP using these jokers. They simply are unable to do their job properly.

Received communication from:- dhlecommerce

Redirected parcel to local site as I was going to be out of the house,

Advised I would receive a code as part of pick. No code either by text or Email.

Rang call 02476 937770.

Utterly useless Bot / automated system. Unreceived code not a category.

Dante couldn’t have conceived this Hell

Misty was super fast delivering my package and was careful with the fragile package thank you misty!!!

I’ve had a parcel 1hr from my house since Friday morning, it’s now Tuesday afternoon & it hasn’t moved! Express? I don’t think so PITIFUL 💩

My package is more than a week late, and I have zero confidence that I will ever receive it. The "tracking" number is a joke. It has not been updated since the day DHL received my package (actually, the entry says it is "en route to DHL or processing") and it has not been updated since (12 days so far without an update). I have messaged "customer service" 4 times and can't even get a response. Do they have the package? Are they going to deliver it? When? Where is it? Worst "delivery" company ever; no one there seems to care about doing his/her job responsibly. I don't understand how they stay in business.

“Delivery attempted but no one was home” because they don’t care to find the address. Finally someone called me to say my address is incomplete. I asked for them to tell me what address they had and it was my exact address… They thought the first number was a flat number even though the number had no spaces? Very odd. Finally the driver came and even called to say they can’t find my address. I explained where to find me and was told to “come get it” from the beginning of the road. After I refused, I was told to at least wait downstairs (my flat entrance is on the first floor not the ground floor). The driver then dropped my 20kg package and didn’t care how I’ll actually take it home… I’m a small woman so I was struggling up the stairs with it. He asked for my name and instead put my surname which was on his system and signed in my name. If I ever have a seller posting with DHL, I will cancel the order and buy from somewhere else.

1 is being generous. There is NO customer service.

I had notification my parcel was being delivered Tuesday 18th August then another notification it was delayed. Then Wednesday I received notification I had collected the parcel !!. I spoke to the company I ordered from who sent me a picture of what looks like someones back door and asked me if I recognised and unfortunately I do not.

They resend another order which took forever almost a week, I gave them what 3 words and a picture of my front door. I received notication parcel on its way.

I put a note on my front door saying I was in as the parcel needed to be signed for.

I am in waiting then I get notification its been delivered I run outside and cannot see a DHL delivery van in sight.

I ring the helpline and it said I had taken the parcel in. After holding for over 45 minutes customer service confirm they have delivered to the wrong place and the courier will need to collect and deliver to me buts its going to be another 48 hours.

Its a joke today I saw a picture and they delivered again to the same wrong address and faked me signing.

I could post on facebook asking does anyone recognise this door but why should I courier companies need to take responsibility and train there staff properly.

It really is a joke now and feel there must be something we can do about it because its become a really big problem for everyone

If I dont receive tomorrow I am asking for a refund