Diamond Brothers Reviews 

169
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the team for their outstanding knowledge, helpfulness, and professional approach during every single transaction. Consumers note that the staff consistently goes above and beyond to ensure a smooth, transparent, and welcoming purchasing process from start to finish. Though some customers felt initially nervous or unsure about buying expensive luxury timepieces online, they quickly discovered that the team's video calls and detailed guidance successfully put their minds at ease. People also deeply appreciate the remarkably fast communication, quick shipping, and the pristine condition of the gorgeous watches received.

What people talk about most

Staff

People report overwhelmingly positive experiences with staff, describing them as genuine, welcoming, and... See more

Product

Reviewers highlight positive aspects of product quality, describing watches as top quality and exactly as... See more

Service

Users describe positive interactions with service, highlighting the friendly, trustworthy, and professional... See more

User experience

Clients share positive opinions on user experience, highlighting an easy and trustworthy process from start... See more

Customer service

Customers consistently note positive experiences with customer service, praising the welcoming atmosphere and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pleasure doing business with diamond brothers! All questions answered straight away and even after purchase! give measurements of wrist to have links taken out of watch to fit correctly which they did... See more

Rated 5 out of 5 stars

I stumbled upon the Diamond Brothers whilst up in London looking for my next watch to save up for. I was admiring the beautiful timepieces in their window when I was beckoned in. Ben and Charlie w... See more

Rated 5 out of 5 stars

Bought my first Rolex from these guys, they’ve been professional, amazing and helpful from the start. So happy with my purchase from them, Ben in particular has been great, they go over and above. Can... See more

Rated 5 out of 5 stars

Great service from very knowledgeable Guys, Charlie and Ben, when purchasing items as a watch the most important things are the people and trust, here you have booth in abundance, Buy with confid... See more


Company details

  1. Jeweler
  2. Jewelry Store
  3. Watch Repair Service
  4. Watch Store

Written by the company

Jewellery and Watch Retailer. We specialise in luxury watches, fine jewellery, bespoke jewellery & watches repairs including servicing and polishing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

169 reviews

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No recent history of asking for reviews

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4.9

All reviews

(169)

71 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered a ladies watch from these guys

Ordered a ladies watch from these guys. They went above and beyond to make sure I was happy with the watch. Absolutely love the watch - came as described. Sent a video once the watch was polished and kept me updated. The came with the box and paperwork all in order, delivery was fast too. Extremely friendly and overall great experience. Would definitely recommend and use these guys again. Thank you so much!🙌🏻❤️

November 26, 2024
Unprompted review
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Rated 5 out of 5 stars

Immaculate customer experience

These guys go above and beyond for their customers, purchased a datejust 41mm last year and returned this year to purchase another datejust 26mm

Immaculate condition, box papers the lot. And the pricing was absolutely spot on!

Highly recommend if you are in the market for a Rolex!!

Thanks guys!

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

10/10

I purchased my watch from diamond brothers and the customer service was 10/10.
Very with my purchase and service! Would definitely recommend them to everyone!

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service 5*

I have new bought and sold several watches with Ben and Charlie at Diamond Brothers. They offer an excellent service, every transaction has been quick and easy. I highly recommend choosing them for all of your watch and jewellery needs.

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

Charlie and Ben gave me great advice…

Charlie and Ben gave me great advice when choosing a watch for myself. They clearly had great experience/ knowledge and had a wide selection to choose from which I was very impressed with, they gave me full peace of mind that what they were selling was 100% authentic. Definitely recommend.

August 16, 2024
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Rated 5 out of 5 stars

5***** would recommend

5*****
Really happy with purchase from Diamond brothers, it's not the first time I had brought with them and the service was exceptional as always very helpful and would definitely recommend best prices on the market

July 26, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service!…

Absolutely fantastic service from the guys at Diamond Brothers. Was looking to part exchange my current watch for a new one and came across them on instagram. They were super helpful over message and booked me in quickly for an appointment. I shopped around a bit before this so I know they gave me a great deal and even advised me on which watch would be the best investment piece. Will definitely be back again in the future. Thanks a lot guys!

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly, knowledgeable, and fair prices

Friendly, knowledgeable, and fair prices.

The guys at diamond brothers created me a custom item of diamond jewellery for my girlfriend. We’re both over the moon with how it has come out and the brothers took us through the process excellently. Highly recommend.

February 8, 2024
Unprompted review
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Rated 5 out of 5 stars

Loveliest brothers!

Loveliest brothers!! Got a day-date for my birthday, they were super helpful and I could not be more happy. They even change the bracelet of my watch for a better one. 100% recommended with a wide range of watches and price.

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

If your in the market for a nice watch…

If your in the market for a nice watch these are the guys to see , Iv been a bit of a nightmare changing my mind on witch watch I wanted kept going back to the guys and changing ect , nothing was ever to much for them. Watch is mint nice and clean and polished well, and a decent price as well the service I received was spot on. I will recommend this company to all my friends and family
Thanks again guys

August 13, 2024
Unprompted review
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Rated 5 out of 5 stars

Ladies Rolex

What a great experience, just nice pleasant and helpful guy's who really know their stuff. We will be back and will highly recommend, Pete / Lynne

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Top tier service

Top tier service, always professional with a great selection of watches. I have already recommended them to all my friends and family.

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service always

Both my husband and I use this company with our Rolexes, we wouldn’t use anybody else friendly trustworthy service
We highly recommend to everybody

July 11, 2024
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Rated 5 out of 5 stars

Best watch company ever.

I Bought my watch with diamond brothers and honestly I’ll never go to another place theses guys are my watch guys forever. The customer service is amazing, communication, the quality of the products like I’m talking everything is the best. I’ll forever recommend to anyone and I’ll always be back for sure.

July 26, 2024
Unprompted review

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