Digby Brown Solicitors Reviews 

3,628
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 602 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being incredibly supportive, professional, and patient while explaining complex legal terms very clearly throughout the entire legal process. People deeply appreciate the excellent communication provided, noting that dedicated team members always keep them constantly updated and respond promptly to any concerns or questions. Some reviewers were not happy with certain interactions, specifically mentioning occasional unhelpful behavior from individual staff members, as well as experiencing unexpected difficulties and frustrations when trying to get their specific personal injury claims accepted and handled by the legal team.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting clear communication and... See more

Service

Users describe positive interactions with service, highlighting top-class professionalism and support from... See more

Claim

Consumers find claim handling to be a largely positive experience, praising the stress-free and supportive... See more

Customer communications

Reviewers express high satisfaction regarding contact experiences, highlighting supportive interactions from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an injury claim through digby brown and they handled everything making it so easy and stress free for myself while I recovered. The outcome was favourable aswell thanks to their efforts. Euan Ro... See more

Company replied

Rated 5 out of 5 stars

I would like to thank Claire ( paralegal ) for all the provisional work and Noah for seeing the claim over the line Full professional service from start to finish and securing best offer available... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend Digby Brown Solicitors. They supported me from the very beginning right through to the successful conclusion of my case. A very special thank you to Tamara for all her he... See more

Company replied

Rated 5 out of 5 stars

Digby brown were great. Always kept you up to date each month with what was going on. Rachel who was dealing with our case was always polite and understanding explaining things as we went along. Ve... See more

Company replied


Company details

  1. Personal Injury Attorney
  2. Law Firm
  3. Lawyer
  4. Legal Services

Written by the company

Digby Brown is Scotland's largest personal injury practice. From our seven offices in Glasgow, Edinburgh, Dundee, Aberdeen, Kirkcaldy, Inverness and Ayr, we cover the length and breadth of the country. Our expertise in personal injury, particularly in the fields of catastrophic head and spinal injury is widely acknowledged. Digby Brown is ranked Band 1 for Personal Injury in Scotland by Chambers Guide to the UK Legal Profession and Legal 500. Each year we use our experience and expertise to recover millions of pounds in compensation. Digby Brown has been at the forefront in providing access to justice for accident victims by pioneering 'no win, no fee' arrangements and by introducing legal expenses insurance and outlays funding schemes. In addition, the firm believes they are unique in Scotland by using specialist departments to cover the range of types of accidents, types of injury and location of accident, to offer our clients the very best possible resources to bolster their case.

Because it matters to Digby Brown

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(3,628)

618 reviews in the last 12 months

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Rated 5 out of 5 stars

I couldn’t have made a claim without…

I couldn’t have made a claim without Digby Brown who were outstanding from start to finish. Heather dealt with my case and from the first time I spoke to her I knew Heather was going to do her very best for me, she was only ever a phone call away and kept me updated every step of the way. I wouldn’t hesitate to recommend Digby Brown to anyone

July 31, 2025
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Reply from Digby Brown Solicitors

Hi Pamela,

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is fantastic to hear that Heather was only ever a phone call away and that she kept you updated every step of the process. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Heather, and we wish you all the best in the future.

Rated 5 out of 5 stars

Outstanding service from start to…

Outstanding service from start to finish !
Do not go by this company as they do exactly what they say they do and fight for maximum compensation !

January 1, 2026
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Reply from Digby Brown Solicitors

Hi Paul,

Thank you for taking the time to leave a review, we really appreciate it!

It is fantastic to hear that the service was outstanding from start to finish and that your solicitors fought to achieve the best results for you. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.

Rated 5 out of 5 stars

These guys are the best.

These guys are the best.
From start to finish, professional, efficient and helpful.

December 24, 2025
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Reply from Digby Brown Solicitors

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that your solicitors were professional, efficient and helpful from start to finish. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.

Rated 5 out of 5 stars

Everything was very straight forward…

Everything was very straight forward and very easy. I would definitely use digby brown again

April 15, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Gillian,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that everything was straightforward and easy for you during your claims process. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.

Rated 5 out of 5 stars

Accident Claim

Following my first initial phone calls I was appointed Noah Norbash as my solicitor to deal with my accident claim.
From the start to completion of my claim Noah was quick to respond to any questions and very thorough in explaining the process of my claim.
I was very happy with the outcome of my claim and would definitely recommend the services of Digby Brown especially Noah, thank you. P.Mc

May 5, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Thank you for taking the time to leave a review, we really appreciate it!

It is fantastic to hear that Noah was quick to respond to any questions, and that he was very thorough in explaining the process of your claim. We are delighted that you had a positive experience with the firm, and that you are pleased with the outcome of your case.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comment to Noah, and we wish you all the best in the future.

Rated 5 out of 5 stars

I highly recommend Digby Brown…

I highly recommend Digby Brown Solicitors in Aberdeen. I contacted them following a road traffic accident while riding my bicycle, and Karina handled my case flawlessly from start to finish. She was incredibly professional and kept me thoroughly updated throughout the entire process.

March 9, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that your solicitor handled your case flawlessly from start to finish, and that they were incredibly professional. We are delighted that you had a positive experience with the firm, and that you were kept updated throughout.

Thank you for choosing Digby Brown for legal help after your bicycle accident. We will pass along your lovely comments to the team and we wish you all the best in the future.

Rated 5 out of 5 stars

Thanks to Digby brown especially Erin…

Thanks to Digby brown especially Erin Scott for the handling of my claim. I was kept wll informed of what was happening at every stage and any questions I had were answered swiftly

May 22, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Ronnie,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Erin kept you updated throughout your claim and that all your questions were answered quickly. We are delighted that you would rate your experience 5-stars.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Erin, and we wish you all the best in the future.

Rated 5 out of 5 stars

RTC Claim

Ewen was incredible in his handling of my claim. He kept in correspondence to keep me updated on the claim and actions I needed to take.

May 22, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Nichole,

Thank you for taking the time to leave a review, we really appreciate it!

It is fantastic to hear that Ewen was incredible in his handling of your claim and that he kept you updated throughout. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Ewen, and we wish you all the best in the future.

Rated 5 out of 5 stars

Ryan connelly done an excellent job…

Ryan connelly done an excellent job sorting everything and calming me down through this process couldn't recommend him more and the rest of the team who done a great job aswell. I will always he grateful for the work they put in. Thank you!!

May 1, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Cal,

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that Ryan did an excellent job sorting everything out for you and keeping you calm throughout the process. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the Ryan and the team, and we wish you all the best in the future.

Rated 1 out of 5 stars

Absolutely Useless

I slipped and fell in Tescos and broke my ankle and wrist. Digby Brown would not take on my case as I did not know why I fell eg, wet floor. Obviously they only take on black and white cases where they are sure of winning. Bit like some car insurance companies who only insure low cost vehicles.

May 14, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Stewart,

We are committed to helping as many people as we can but sadly we cannot take on every case. In Scotland, there is no automatic right to compensation. In order to succeed with any personal injury claim, we need to be able to prove the other party is at fault.

Your case was carefully assessed by a Partner in the firm but based on the information you kindly provided, they felt the evidence was not strong enough to bring a successful legal case forward.

We know this is disappointing to hear. We are sorry we could not take your case any further and we wish you all the best going forward.

Rated 2 out of 5 stars

Lack of comunication from digby brown…

Lack of comunication from fogby brown even though you dont agree with the figure digby brown gets for you theres no paper work to show you how muchnyou really get and where the money goes to

May 20, 2026
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Reply from Digby Brown Solicitors

Hi David,

Thank you for reaching out. We have reviewed your case, and find your comments here surprising as we can see no complaints at the time about the communication or settlement amount achieved in your case.

Your solicitor fought very hard on your behalf, pursuing a court action, to secure the best outcome for you. It was clearly explained, in writing, how much you were receiving after a success fee, and an earlier interim payment, were deducted. We can also see your solicitor was in regular contact with you to keep you updated on the steps being taken in your case.

We would be happy to discuss this in more detail and would ask that you kindly contact help@digbybrown.co.uk in the first instance. Thank you.

Rated 5 out of 5 stars

Scott was amazing absolutely nothing…

Scott was amazing absolutely nothing was a problem,I would 100% recommend digby brown to anyone

May 20, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Jean,

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that Scott was amazing and that nothing was ever a problem. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Scott, and we wish you all the best in the future.

Rated 5 out of 5 stars

BRILLIANT

Rebecca was a great help and great updates too. Never had any doubt in the outcome

May 15, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Jamie,

Thank you for taking the time to leave a review, we really appreciate it!

It is fantastic to hear that Rebecca was a great help and that she was able to keep you updated throughout your claim. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Rebecca, and we wish you all the best in the future.

Rated 5 out of 5 stars

Highly recommend

This was my first experience with a personal injury claim as a result of an rtc. I chose digby brown solicitors after reading the reviews on here, I was appointed with Charlotte from the Edinburgh branch and cannot fault her, she was so professional, friendly and accommodating.
The process took around two years but I trusted her fully from day one, she constantly kept me up to date, put me at ease and answered any questions I had no matter how trivial . I would certainly recommend digby brown and can’t speak highly enough of Charlotte for getting me through that period. Thank you from a very happy client.

May 15, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that Charlotte was professional, friendly and accommodating. We are delighted that you were kept up to date, and all your questions were answered, and that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help after your road traffic accident. We will pass along your lovely comments to Charlotte, and we wish you all the best in the future.

Rated 5 out of 5 stars

A huge thanks to Noah Norbash and Gail…

A huge thanks to Noah Norbash and Gail McGinn of Digby Brown for their professionalism and handling of my mother's claim. They kept us informed of every stage and were available for updates if required and provided clear and concise explanations as to next steps. Overall very impressed and one extremely happy mother with regards to the outcome. I would highly recommend.

May 15, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that Noah and Gail kept you informed at every stage and were able to give you clear and concise explanations. We are delighted that you and your mother and pleased with the outcome of your claim and that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Gail and Noah, and we wish you all the best in the future.

Rated 5 out of 5 stars

Thank you Digby Brown

Thank you Digby Brown, kircaldy branch.
Innes Laing handel everything from start to finish with professionlism , keeping me up to date with everything.
A mention to the receptions lady, was always patient and very helpful.
Would recommend and thankyou to you all that dealt with my case .

May 14, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Fiona,

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that Innes handled everything with professionalism and that he kept you up to date throughout the process. We are delighted to hear that Margaret on reception was patient and very helpful, and that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.

Rated 5 out of 5 stars

Ewen based in Inverness was excellent

Ewen based in Inverness was excellent. He handled everything from start to finish with professionalism friendliness and kept me up to date every step of the way
Would highly recommend Ewen and Digby Brown

May 14, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Wendy,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Ewen was excellent and that he handled everything with professionalism and friendliness. We are delighted that you were kept up to date throughout, and that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Ewen and we wish you all the best in the future.

Rated 5 out of 5 stars

Impeccable service with worthy…

Impeccable service with worthy qualified experts.

June 13, 2025
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Reply from Digby Brown Solicitors

Hi Colin,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that the service was impeccable and that you found your solicitors to be worthy and qualified to take on your case. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.

Rated 5 out of 5 stars

Danielle was very helpful and always in…

Danielle was very helpful and always in contact with me. Kept me up to date and explained things clearly. Great asset to the company. Would recommend to friends

May 13, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Mark,

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is fantastic to hear that Danielle was very helpful and always kept in contact with you. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Danielle, and we wish you all the best in the future.

Rated 5 out of 5 stars

Danielle was great

Danielle was great , would highly recommend her.

May 13, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Kailey,

Thank you for taking the time to leave a 5-star review, we really appreciate it!

It is fantastic to hear that Danielle was great, and that you would highly recommend her. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Danielle, and we wish you all the best in the future.

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