DigiCert, Inc. Reviews 359

Mitch Keyster at DigiCert Validation Team was a super help!

Horrid company, organization validations taking forever, account expiring for no reason, sales manager who is not replying, support cases going back and forth for literally months.
Thank god this is the last year we are with this company.

They always provide timely support compared to other CAs!

Quick turnaround, great customer service. Mitch Keyster helped me get validated quickly. Thank you!

I had a great experience with Mitch Keyster in chat support. He helped me to solve a problem quickly. I'm very happy with my chat experience. It was fast and very easy.

Was worked on by Wagiedah and I received the kindest and most effective assistance concerning a certificate at the validation phase.
Thank you!

Once i succeed being connected to someone, i got answers to my questions and the agent was able to provide support

A tricky validation... which we couldn't have completed without Daniela's assistance👏

Very friendly service, and solution oriented approach

I had a great experience working with Wagiedah. She helped me with the validation process for my certificate and made everything much easier to understand. She was professional, patient, and responsive throughout the whole process. Anytime I had questions, she guided me in the right direction and made sure things moved smoothly. Customer service like this makes a big difference. Thank you, Wagiedah, for your help and support — it was truly appreciated.

Hi

I had a great experience with VITA.
The assist was resolved faster.

Phil

the company made it easy to get certs issued with clear instructions.

Bernice was OUTSTANDING. I have been working with Digi for 9 years now, engineers to the people on the front line. Not that I have ever had bad service, couple times that were questionable. Bernice was in a class all of her own, her patience, knowledge, willing to stay on the call with me for the entire issue for 3 different certs was not something you see today in customer service. She could have easily said "thats not my department", "I dont work on that" or "let me get you to another team." She didnt say anything of the sort except, "Iet me see what I can do." This "can do" attitude is something that has been lost in today's world of customer service. I applaud Bernice and hope if I ever have an issue again that I get her or someone like her from the support team. Again, THANK YOU BERNICE for all the assistance you gave to me today!!!

I hate validation calls, but Mitch Keyster got it done quickly. Thank you!

Had a great support chat with Mitch Keyster.
Helped me instantly to get my issue fixed.
Great experience!

This one deserves a raise, in both pay and position.
Was extremely helpful, respectful and understanding.
Our customer was really stressed out(we are reseller) and the support delivered by Wagiedah made their stress go away, Wagiedah delivered as promised!

Fast, reliable support. 1 min waiting time, and issue fixed within another 2 min. Thank you Mitch Keyster.

Just worked with Edjane Pinheiro and got the issue resolved quickly. Really impressed by the quick turn around.

Great support, fast and efficient

I was extremely satisfied with the conversation I had with Wagiedah today. They were able to answer my query promptly and gave me the assurance I needed.