Prompt attention to my issue. I misunderstood that the additional purchase I made was a digital copy. When I buy books, I prefer a physical copy. Call me old-school but in my opinion, there is somethi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My wife loved the song that was created using the background story of our courtship and some lyrics I had written years ago. The customer service was prompt, courteous, kind and completely understood... See more
Company replied
I purchase a product, then attempted to cance but I later had a change of heart. During all this, the customer service was rapid and top notch! I eventually decided to keep the product and I am so... See more
Company replied
I had a problem with a vendor who didn’t deliver a product I ordered for 6 months. As soon as I contacted Digistore24, they were expedient about reaching out to the vendor and kept trying to get resol... See more
Company replied
Company details
- Software Company
- Affiliate Marketing Service
- Distribution Service
- Internet Marketing Service
- Internet Shop
- Payment Service
About Digistore24
Written by the company
Digistore24 ist eine deutsche All-in-One-Verkaufsplattform, über die Selbstständige und Unternehmen digitale Produkte, Software, Dienstleistungen, Veranstaltungen, Bücher u.v.m. vertreiben. Digistore24 übernimmt hierbei u.a. die Zahlungsabwicklung, die Auslieferung/Bereitstellung der Produkte und den Kundensupport. Auf diesem Weg erwerben Millionen von Kunden über Digistore24 die Produkte der Produkthersteller und Vertriebspartner.
Du hast etwas über Digistore24 gekauft oder eine Abbuchung von uns erhalten und Fragen zu deiner Bestellung? Dann sende uns eine E-Mail an support@digistore24.com, wir werden versuchen, uns werktags innerhalb von 48 Stunden bei dir zurückzumelden.
Außerdem findest du über Klick auf den Button alle Informationen rund um das Unternehmen, Antworten auf deine Fragen als Käufer und Infos zu Kündigung, Rückgabe & Co.:
Digistore24 richtet sich insbesondere an Selbstständige sowie kleine und mittlere Unternehmen. Durch die Anbindung der wichtigsten Zahlungsarten, Buchhaltungsvereinfachung (inkl. Steuerautomatisierung und Umsatzsteuer-Management), Übernahme des Kundensupports sowie branchenführenden Conversion-Tools bietet Digistore24 Selbstständigen und Unternehmen die Möglichkeit, schnell und einfach online zu verkaufen und ihr Business mit Automatisierungen zu skalieren. Neben einer Vielzahl an Anbindungsmöglichkeiten von externen Tools und umfassenden Analytics- und Reporting-Funktionen bietet Digistore24 außerdem das größte Affiliate-Netzwerk für digitale Produkte im deutschsprachigen Raum.
Über unsere Reseller-Plattform erwerben Millionen von Kunden die Produkte unserer Produkthersteller und Vertriebspartner.
Contact info
St.-Godehard-Straße 32, 31139, Hildesheim, Germany
- support@digistore24.com
- www.digistore24.com
4.6
Excellent
12K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Response to ordering, canceling order, and refund
Immediate response and action.
April 11, 2026
Unprompted review
Reply from Digistore24
Hi Patty,
Thank you very much for your feedback and for giving us a 5-star rating.
Fast and solution-oriented customer service is extremely important to us, so we greatly appreciate your feedback.
Have a wonderful weekend!
I am happy and having a great…
I am happy and having a great experience with digistore24 because they make everything easy for me, you don’t need to work hard just copy and paste and start making your money 💰.
April 12, 2026
Unprompted review
Reply from Digistore24
Hi Popaul,
Thank you very much for your feedback and for giving us a 5-star rating.
We’re glad to hear that you’re so happy with our customer service.
Have a wonderful weekend!
Great customer service
I sent an email to the company and the response was very quick and they were very helpful with my concern. I was very impressed with the great customer service.
April 12, 2026
Unprompted review
Reply from Digistore24
Hi Roz,
Thank you very much for your feedback and for giving us a 5-star rating.
We’re happy to hear that you’re so impressed with Digistore24’s customer service.
Have a wonderful weekend!
The advice given and changing password…
The advice given and changing password again got me where I needed to be.Many thanks
April 11, 2026
Unprompted review
Reply from Digistore24
Hi Gwen,
Thank you very much for your feedback and for giving us a 5-star rating.
Fast and solution-oriented customer service is extremely important to us, so we greatly appreciate your feedback.
Have a wonderful weekend!
Great customer service !
I had asked for a return on a product. I emailed it on a Saturday not expecting to hear till at least Monday. To my surprise I had received a very nice response from Queen. Letting me know they had taken care of my issue.
I was very pleased!
April 11, 2026
Unprompted review
Reply from Digistore24
Hi Kerry,
Thank you very much for your wonderful review.
We are delighted that you are so enthusiastic about our customer support, which is a high priority in our company.
Have a wonderful weekend!
It is a complex style for a refund…
It is a complex style for a refund policy. It took me a long time to figure out and find what you requested for a refund. It kept me awake at night and during the day I was nervously trying to find all the components of the policies to follow. Once I figured it out I just prayed I met your requirements in full. I was excitedly happy to read your response when I woke up this morning. Thank you very much.
April 9, 2026
Unprompted review
Reply from Digistore24
Hi Christine,
Thank you very much for the 5-star rating.
The Digistore24 team places great value on solution-oriented and prompt customer service, which is why we truly appreciate your feedback.
Have a wonderful weekend!
Amazing and timely responses
Thank you. Do appreciate the timely manner and requested refund
April 10, 2026
Unprompted review
Reply from Digistore24
Hi Dorothy,
Thank you very much for the 5-star rating.
Fast and solution-oriented customer service is extremely important to us, so we greatly appreciate your feedback.
Have a wonderful weekend!
Perfect on time very con size friendly…
Perfect on time very con size friendly folks
April 10, 2026
Unprompted review
Reply from Digistore24
Hi Lui,
Thank you very much for the 5-star rating.
We’re happy to hear that you’re so impressed with Digistore24’s customer service.
Have a wonderful weekend!
I cannot wait to receive your product
I cannot wait to receive your product. Do you know how long it takes, I am in theProvince of Quebec, Canada?
April 10, 2026
Unprompted review
Reply from Digistore24
Hi Francine,
Thank you very much for the 5-star rating.
We’re glad to hear that you’re happy with our customer service.
Regarding the product, tracking information is usually provided within 48 hours after the purchase is made.
Have a wonderful weekend!
Fast and reliable
Fast and reliable, very pleasant experience from offer, sales & delivery and customer support.
April 10, 2026
Unprompted review
Reply from Digistore24
Hi Svemir,
Thank you very much for your feedback and for giving us a 5-star rating.
Fast and solution-oriented customer service is extremely important to us, so we greatly appreciate your feedback.
Have a wonderful weekend!
Very Helpful
They responded quickly and helped me clear up the situation. They were friendly and professional!
April 10, 2026
Unprompted review
Reply from Digistore24
Hi Jim,
Thank you very much for the 5-star rating.
Fast and solution-oriented customer service is extremely important to us, so we greatly appreciate your feedback.
The Digistore24 team wishes you a wonderful day!
Terrific
Well it started good, now I can't get into my account. Don't know why?
April 10, 2026
Unprompted review
Reply from Digistore24
Hi there,
Thank you very much for the 5-star rating.
We’re really sorry to hear that you’re now having trouble accessing your account. We understand how frustrating it can be when everything was working well before.
Please feel free to contact our support team again at helpdesk@digistore24.com at any time. Thank you very much.
We wish you a nice day!
Customer service was fast and…
Customer service was fast and knowledgeable.
April 9, 2026
Unprompted review
Reply from Digistore24
Hi Kristi,
Thank you for giving us a 5-star rating!
Fast and solution-oriented customer service is extremely important to us, so we greatly appreciate your feedback.
Have a wonderful weekend!
I just joined but it seems like they…
I just joined but it seems like they have systems in place to accelerate you to your goal. I've been in so many programs that take you around the bush and made me feel like I was going in circles
April 9, 2026
Unprompted review
Reply from Digistore24
Hi Roberta,
Thank you very much for your positive feedback and the associated 5-star rating!
Fast and solution-oriented customer service is extremely important to us, so we greatly appreciate your feedback.
Have a wonderful weekend!
You are doing great I'm cancelling…
You are doing great I'm cancelling because it's not for me at my age sounds like something great but please cancel me thank you
April 9, 2026
Unprompted review
Reply from Digistore24
Hi William,
Thank you very much for your positive feedback and the associated 5-star rating!
We’re glad to hear that you’re so happy with our customer service.
Have a wonderful weekend!
I’m truly grateful that D24 is…
I’m truly grateful that D24 is established as a “Trust Worthy Vendor”concerned with responsible customer service and “engaged” business practices!
April 9, 2026
Unprompted review
Reply from Digistore24
Hello Ivan,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
So fare everything going well thay get…
So fare everything going well thay get back to me very fast thank you
April 8, 2026
Unprompted review
Reply from Digistore24
Hello Phil,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Understood my query/request and…
Understood my query/request and directed it to the right department
April 9, 2026
Unprompted review
Reply from Digistore24
Hello Johannes,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
I got a refund email very quickly
I got a refund email very quickly. Thank you!
April 8, 2026
Unprompted review
Reply from Digistore24
Hello Stephen,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Digistore24 is a top notch service
Digistore24 is a top notch service. The service is amazing and the people who handle your requests are always there to help with any questions you might have!
April 8, 2026
Unprompted review
Reply from Digistore24
Hello Eddie,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.