Prompt attention to my issue. I misunderstood that the additional purchase I made was a digital copy. When I buy books, I prefer a physical copy. Call me old-school but in my opinion, there is somethi... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
My wife loved the song that was created using the background story of our courtship and some lyrics I had written years ago. The customer service was prompt, courteous, kind and completely understood... See more
Company replied
I purchase a product, then attempted to cance but I later had a change of heart. During all this, the customer service was rapid and top notch! I eventually decided to keep the product and I am so... See more
Company replied
I had a problem with a vendor who didn’t deliver a product I ordered for 6 months. As soon as I contacted Digistore24, they were expedient about reaching out to the vendor and kept trying to get resol... See more
Company replied
Company details
- Software Company
- Affiliate Marketing Service
- Distribution Service
- Internet Marketing Service
- Internet Shop
- Payment Service
About Digistore24
Written by the company
Digistore24 ist eine deutsche All-in-One-Verkaufsplattform, über die Selbstständige und Unternehmen digitale Produkte, Software, Dienstleistungen, Veranstaltungen, Bücher u.v.m. vertreiben. Digistore24 übernimmt hierbei u.a. die Zahlungsabwicklung, die Auslieferung/Bereitstellung der Produkte und den Kundensupport. Auf diesem Weg erwerben Millionen von Kunden über Digistore24 die Produkte der Produkthersteller und Vertriebspartner.
Du hast etwas über Digistore24 gekauft oder eine Abbuchung von uns erhalten und Fragen zu deiner Bestellung? Dann sende uns eine E-Mail an support@digistore24.com, wir werden versuchen, uns werktags innerhalb von 48 Stunden bei dir zurückzumelden.
Außerdem findest du über Klick auf den Button alle Informationen rund um das Unternehmen, Antworten auf deine Fragen als Käufer und Infos zu Kündigung, Rückgabe & Co.:
Digistore24 richtet sich insbesondere an Selbstständige sowie kleine und mittlere Unternehmen. Durch die Anbindung der wichtigsten Zahlungsarten, Buchhaltungsvereinfachung (inkl. Steuerautomatisierung und Umsatzsteuer-Management), Übernahme des Kundensupports sowie branchenführenden Conversion-Tools bietet Digistore24 Selbstständigen und Unternehmen die Möglichkeit, schnell und einfach online zu verkaufen und ihr Business mit Automatisierungen zu skalieren. Neben einer Vielzahl an Anbindungsmöglichkeiten von externen Tools und umfassenden Analytics- und Reporting-Funktionen bietet Digistore24 außerdem das größte Affiliate-Netzwerk für digitale Produkte im deutschsprachigen Raum.
Über unsere Reseller-Plattform erwerben Millionen von Kunden die Produkte unserer Produkthersteller und Vertriebspartner.
Contact info
St.-Godehard-Straße 32, 31139, Hildesheim, Germany
- support@digistore24.com
- www.digistore24.com
4.6
Excellent
12K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First class customer service
First class customer service. Swift response to initial query. Delighted with outcome
February 27, 2026
Unprompted review
Reply from Digistore24
Hi Mr McFarlane,
Thank you very much for your positive feedback and the associated 5-star rating!
Fast and solution-oriented customer service is extremely important to us, so we greatly appreciate your feedback.
We wish you a wonderful Monday!
My books got lost in the mail I was…
My books got lost in the mail I was kind of frantic, Christine with customer service assured me not worry and new books were sent out immediately using a different method of shipping just to be safe as I live out of town in Alaska. I appreciate the how nice they were about the whole process and I highly recommend them!!
January 1, 2026
Unprompted review
Reply from Digistore24
Hi Latisha,
Thank you very much for your positive feedback and the associated 5-star rating!
The Digistore24 team places great value on solution-oriented and prompt customer service, which is why we truly appreciate your feedback.
We wish you a wonderful Monday!
Reply from Digistore24
Hi John,
Thank you very much for your 5-star rating!
We’re glad to hear that you’re happy with our customer service.
We wish you a wonderful day!
John the guy that dealt with my problem…
John the guy that dealt with my problem served it rapidly and with great efficiency
Thankyou Digistore24 for being not only a trusted vendor but you also have a great support network :)
February 28, 2026
Unprompted review
Reply from Digistore24
Hi Eugene,
Thank you very much for your positive feedback and the associated 5-star rating!
Fast and solution-oriented customer service is extremely important to us, so we greatly appreciate your feedback.
We wish you a wonderful Monday!
True to their word .
All my questions were answered professionally and to my satisfaction.
February 27, 2026
Unprompted review
Reply from Digistore24
Hello Paul,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Everything about Digistore24 is great
Everything about Digistore24 is great. The only problem I had was with support not getting back to me in a quicker time slot.
February 27, 2026
Unprompted review
Reply from Digistore24
Hello Pama,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Reply from Digistore24
Hello Musa,
Thank you for your kind feedback! We’re glad you had a positive experience and hope to continue providing great service.
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com. Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Thanks for your help
Appreciated your response and I was not aware of your hours
Thank you
Samuel Bomyea
February 26, 2026
Unprompted review
Reply from Digistore24
Hello Samuel,
Thank you for taking the time to share your honest feedback. We truly value your input and appreciate the opportunity to address your concerns.
We have already responded to your previous email, so kindly check your inbox (and spam/junk folder, just in case) for our reply.
If you need any further assistance, please don’t hesitate to reach out to us at helpdesk@digistore24.com. We’re here to help.
Thank you, and have a great day!
I found it to be horrid
I found it to be horrid. couldn't get help on phone, just kill ya w email 100x. when I did try to get refund they couldn't find me. then hung up on me .
February 26, 2026
Unprompted review
Reply from Digistore24
Hello Thomas,
We’re very sorry to hear about your experience and understand how frustrating this must have been. This is not the level of service we aim to provide.
We have already sent you an email addressing your concerns. Please check your inbox (and spam/junk folder, just in case) for our message.
If you need further assistance, don’t hesitate to reach out to us at helpdesk@digistore24.com. We’re committed to resolving this issue for you as quickly as possible.
Quick and pleasant replies from…
Quick and pleasant replies from associates. In my opinion, great customer assistance
February 24, 2026
Unprompted review
Reply from Digistore24
Hello Peco,
We’re so glad you had a fantastic experience!
Our team works hard to provide the best service possible, and your kind words make all the effort worth it.
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com. Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
I asked for a refund and miss Queen was…
I asked for a refund and miss Queen was really helpful I would like to thank you so much
February 6, 2026
Unprompted review
Reply from Digistore24
Hello Edward,
Thank you for your wonderful review! It was a pleasure serving you, and we’re so happy to hear that you had a great experience.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com. Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Queen was very helpful
Queen was very helpful. She was kind and fast with her response. Gave me the information i needed and her sincere words and help made my day. Thank you so much!
February 26, 2026
Unprompted review
Reply from Digistore24
Hello Ramon,
Thank you for your wonderful review! It was a pleasure serving you, and we’re so happy to hear that you had a great experience.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com. Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Support really effective and efficient
Support really effective and efficient
February 21, 2026
Unprompted review
Reply from Digistore24
Hello Pierre,
Thank you for your wonderful review! It was a pleasure serving you, and we’re so happy to hear that you had a great experience.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com. Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
The tep got back to me within minutes…
The tep got back to me within minutes and sent me the link to company they aervice provicer to/for. They indicated to give the libked conpanty48 hours to respond to my feed back and if that did not occur text them again. The linked company got back to me before the 48 hours.
February 13, 2026
Unprompted review
Reply from Digistore24
Hello Robert,
We’re so glad you had a fantastic experience!
Our team works hard to provide the best service possible, and your kind words make all the effort worth it.
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com. Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
You back up your business, even if it sometimes means issuing refunds due to errors of one type or another.
As soon as I received the e-mail about the order, I realized that I had ordered something that I really didn't mean to order, so I will be sending it back unopened for a refund. That does not mean I won't be browsing your other products, depending on how you treat me!
February 2, 2026
Unprompted review
Reply from Digistore24
Hello Dave,
Thank you for taking the time to share your honest feedback. We truly value your input and appreciate the opportunity to address your concerns.
If you need any further assistance, please don’t hesitate to reach out to us at helpdesk@digistore24.com. We’re here to help.
Thank you, and have a great day!
Excellent support! OK
After hours of trying, I restarted the program following your instructions and everything worked perfectly! Thank you.
February 25, 2026
Unprompted review
Reply from Digistore24
Hello Teresa,
We’re so glad you had a fantastic experience!
Our team works hard to provide the best service possible, and your kind words make all the effort worth it.
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com. Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Very good service was provided and very…
Very good service was provided and very helpful.
February 25, 2026
Unprompted review
Reply from Digistore24
Hello Ahmad,
Thank you for your wonderful review! It was a pleasure serving you, and we’re so happy to hear that you had a great experience.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com. Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
The Digstore24 service and experience…
The Digstore24 service and experience has been amazing. But my hope is that product is just as great as the products they selling or marketing. Digistore24 service is top notch.
February 25, 2026
Unprompted review
Reply from Digistore24
Hello Michael,
Thank you for your wonderful review! It was a pleasure serving you, and we’re so happy to hear that you had a great experience.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com. Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Friendly quick response and refund…
Friendly quick response and refund within 24 hours.
February 24, 2026
Unprompted review
Reply from Digistore24
Hello Sywnette,
We’re so glad you had a fantastic experience!
Our team works hard to provide the best service possible, and your kind words make all the effort worth it.
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com. Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Reply from Digistore24
Hello Prashanth,
We’re so glad you had a fantastic experience!
Our team works hard to provide the best service possible, and your kind words make all the effort worth it.
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com. Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
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