After ignoring the company for a year whilst I dealt with other issues the process to set up a payment plan for peace of mind was very simple & allowed smaller payments to be made & additional payme... See more
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Review summary
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Reviews shaping this summary
I honestly can’t thank Charlotte enough for the support she gave me while getting my case sorted. She went above and beyond at every step, kept me updated, and made sure I understood everything along... See more
Company replied
Very helpful and supportive. Jordan helped me set up my payment plan with no messing about. Some companies try and bully you into making payments higher than you can afford but Jordan accepted my offe... See more
Company replied
Had an outstanding debt with this company found it hard to make the payments I was struggling single mum and they understood they listened they communicated and now I don’t have to worry ! Charlotte... See more
Company replied
Company details
Written by the company
Email: resolution@digitaldra.ukWelcome to The Digital DRA, your helping hand in taking charge of your finances. Our Customer Portal makes it easy for you to manage your account any time of the day, without having to make phone calls. You can get in touch with us digitally, using email, webchat, WhatsApp, or conversational text messaging. We're here to offer friendly and straightforward support without any pressure. If you have a problem or disagreement, just reach out to us using the contact details below, and our team will help you quickly. Contact Us: WhatsApp or Text: 07860030996 Portal: Visit www.digitaldra.uk and log in with your reference. Webchat: Access it through the webchat button on the bottom left corner of our website. Struggling with payments? We understand. We offer flexible payment plans tailored to your income. Simply login to the portal or send a message on any of the contact channels above. Please don’t ignore your financial issues. Instead, let's work together to find a solution. We're here to help. Concerned about our legitimacy? Don't worry. The Digital DRA is authorized and regulated by the Financial Conduct Authority. You can check our license information by visiting the link below. Your trust in us means everything, and we are dedicated to maintaining the highest standards of compliance and honesty. FCA license information: https://register.fca.org.uk/s/firm?id=0014G00002fje6GQAQ
Contact info
Elsie Whiteley Innovation Centre, Office 5, Hopwood Lane, HX1 5ER, Halifax, United Kingdom
- WhatsApp or Text: 07860030996
- resolution@digitaldra.uk
- www.digitaldra.uk
4.1
Great
498 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As i spoke to Charlotte who was…
As i spoke to Charlotte who was excellent the way she treated me and was very helpful
June 8, 2026
Unprompted review
Reply from The Digital DRA
Hi Charlotte!
We are happy to hear you were able to get the support you needed and your kind words have been fed back to Charlotte.
Please let us know if there anything else we can support with :)
Kind regards,
The Resolution Team
Friendly every time ive spoke to them
Friendly every time ive spoke to them, Charlotte helped me out with a couple things instantly and arent pushy!
June 5, 2026
Unprompted review
Reply from The Digital DRA
Thank you for your kind words, these have been fed back to Charlotte :)
Please get in touch if you need any further support!
Kind regards,
The Resolution Team
So very helpful Robson
June 1, 2026
Unprompted review
Reply from The Digital DRA
Thank you for your kind words, these have been fed back to Robson :)
Please get in touch if you need any further support!
Kind regards,
The Resolution Team
Reply from The Digital DRA
Thank you for your lovely feedback, we will ensure this is given to Simon :)
Please let us know if we can support any further!
Kind regards,
The Resolution Team
Easy to use! Nice company!
easy. set up the payment plan so quick. paid off. no scary emails to worry you.
May 29, 2026
Unprompted review
Reply from The Digital DRA
Thank you for your kind words :)
Please let us know if we can support further!
Kind regards,
The Resolution Team
Great customer service and support
Have been understanding and happy to help set an affordable monthly payment plan. And helped me to fully resolve my debt.
May 22, 2026
Unprompted review
Reply from The Digital DRA
Hi there,
We are happy to hear we could help :)
Please let us know if you need any further support!
Kind regards,
The Resolution Team
Jordan was really helpful and made the…
Jordan was really helpful and made the process so easy, offered me a good level of support. Thank you xx
May 16, 2026
Unprompted review
Reply from The Digital DRA
Hi Chantelle!
That is lovely to hear, thank you for your kind words. Rest assured we will feed this back to Jordan.
Please let us know if there anything else we can support with :)
Kind regards,
The Resolution Team
Jordan was absolutely brilliant
Jordan was absolutely brilliant . When l explained the situation leading to how l got charged with a debt without my knowledge , he simply explained what may have transpired behind the scene , he was patient and wasn't judgemental at all
He had promised to further get clarification from the company that had charged me with a debt amount and l am.quite grateful for that .
May 13, 2026
Unprompted review
Reply from The Digital DRA
Hi Stella,
Your kind words have been fed back to Jordan,
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Harassing
Harassing.
Anxiety inducing.
Chasing me for a debt that shouldn’t exist as property was returned. But a typical scam that happens in the U.K.
Don’t trust them or the suppliers they use
May 13, 2026
Unprompted review
Reply from The Digital DRA
Hi Aaron,
Thank you for taking the time to leave a review.
We have checked our records and it appears that you have not previously contacted us to make us aware of any dispute. We would appreciate the opportunity to address your concerns directly. If you could please email us at resolution@digitaldra.uk with the details of your dispute, we will do our best to resolve the matter promptly.
Kind regards,
The Resolution Team
I had a phone call with Charlotte today…
I had a phone call with Charlotte today and I cannot express my gratitude towards her.
Extremely polite,helpful,positive and quick to resolve the situation as soon as possible.
Walked me through my options,listened to all my issues and gave the optimal solution for my case in less than 10 minutes. Definitely deserves a raise Charlotte and maybe employee of the month even.
Thank you again for everything and I will recommend to anyone who is worried to pick up the phone - go for it. It looks worrying and scary but the staff knows how to deal with your query and make it smooth as possible. All the best to Charlotte and your company and thank you again for your assistance. Kind regards,Petar.
May 11, 2026
Unprompted review
Reply from The Digital DRA
Hi Petar,
Your kind words have been fed back to Charlotte,
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Shower of tramps
Shower of tramps! Hit a person over and over when they are down and battling depression!! Really good way to help someone!
May 9, 2026
Unprompted review
Reply from The Digital DRA
Dear Mr. Mallon,
Thank you for your feedback.
Upon reviewing your file, I see that you have not previously contacted us, and our communications with you have been limited. We are committed to assisting you, and encourage you to let us know if you encounter any issues so we can respond promptly. Please feel free to reach out to us at resolution@digitaldra.uk, and we will be happy to help.
You may also wish to speak with free and independent support organisations. Information is available at: www.digitaldra.uk/supporthub. This includes mental health support (such as Samaritans, CALM, Mind, Andy’s Man Club) and debt advice via PayPlan: www.payplan.com/digital-dra. These services are free, confidential, and independent.
Kind regards,
The Resolution Team
Understanding of situation and helped…
Understanding of situation and helped with payment plan to get back on track
May 6, 2026
Unprompted review
Reply from The Digital DRA
Hi Kai,
Thank you for your kind words.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Company needs a complete overhaul
Company needs a complete overhaul. Emailing regarding payment which was paid years ago. Have no clue about anything regarding payment.
May 6, 2026
Unprompted review
Reply from The Digital DRA
Hi Mo,
Thank you for taking the time to provide your review.
I cannot see that we have ever had any communication from you.
Should you wish to discuss this or resolve any concerns, please feel free to contact us at resolution@digitaldra.uk.
Kind regards,
Disgraceful bully’s !!!!!
Disgraceful bully’s !!!!!
Hound for money that’s not owed, EON Next should be ashamed, the money they make,
It’s not over !!!!
Digitaldra are Eon energy appointed bully’s
April 29, 2026
Unprompted review
Reply from The Digital DRA
Hi Jamie,
Thank you for taking the time to provide your review.
Please note that we have sent only a few messages and have not received any responses from you. If our communication has caused any inconvenience, we sincerely apologize.
Should you wish to discuss this further or resolve any concerns, please feel free to contact us at resolution@digitaldra.uk.
Kind regards,
👍👍👍👍👍👍👍👍👍👍👍👍👍
May 1, 2026
Unprompted review
Reply from The Digital DRA
Hi Tarik,
Thank you for your positive feedback.
Best regards,
The Resolution Team
Like to shout out to "Jessi " who…
Like to shout out to "Jessi " who support me with my financial support and assistance me ways to pay back money big up to Jessi.
Kind regards
Muhammed
April 29, 2026
Unprompted review
Reply from The Digital DRA
Hi Muhammed,
Your kind words have been fed back to Jessi,
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
OGI employed this company to ask me to…
OGI employed this company to ask me to pay £80. I wrote to OGI to ask them to send me bags and also told them that they had not asked for the equipment to be returned. So this company was acting on behalf of OGI requesting money from me for another company I find this extremely intrusive on behalf of this company. As for OGi I will never ever use this company again. I asked questions of OGI and they did not reply to my email or did they sent the request in writing or send me bags to return the equipment. As for this company they work for companies that have no customer service and do not communicate to customers before passing payments on to a third party. Who know nothing of the situation. I find this very annoying. I have now paid so I want nothing else to do with this company or OGI.
April 30, 2026
Unprompted review
Reply from The Digital DRA
Hi Tony,
Thank you for taking the time to provide your review.
I cannot see that we have ever had any communication from you.
Should you wish to discuss this or resolve any concerns, please feel free to contact us at resolution@digitaldra.uk.
Kind regards,
Charlotte was really amazing
Charlotte was really amazing. She listened to my problems and helped me through them. Thank you charlotte
April 29, 2026
Unprompted review
Reply from The Digital DRA
Hi Brony,
Your kind words have been fed back to Charlotte,
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Amaad and Robson are a credit to this…
Amaad and Robson are a credit to this company
April 17, 2026
Unprompted review
Reply from The Digital DRA
Hi,
Your kind words have been fed back to Amaad & Robson,
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Very helpful and supportive
Very helpful and supportive. Jordan helped me set up my payment plan with no messing about. Some companies try and bully you into making payments higher than you can afford but Jordan accepted my offer and double checked it was affordable, Very pleasant to deal with and took the stress out of the situation leaving me happy to deal with them as time goes on.
April 16, 2026
Unprompted review
Reply from The Digital DRA
Hi David,
Your kind words have been fed back to Jordan.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
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