After ignoring the company for a year whilst I dealt with other issues the process to set up a payment plan for peace of mind was very simple & allowed smaller payments to be made & additional payme... See more
Company replied
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Review summary
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Reviews shaping this summary
I honestly can’t thank Charlotte enough for the support she gave me while getting my case sorted. She went above and beyond at every step, kept me updated, and made sure I understood everything along... See more
Company replied
Very helpful and supportive. Jordan helped me set up my payment plan with no messing about. Some companies try and bully you into making payments higher than you can afford but Jordan accepted my offe... See more
Company replied
Had an outstanding debt with this company found it hard to make the payments I was struggling single mum and they understood they listened they communicated and now I don’t have to worry ! Charlotte... See more
Company replied
Company details
Written by the company
Email: resolution@digitaldra.ukWelcome to The Digital DRA, your helping hand in taking charge of your finances. Our Customer Portal makes it easy for you to manage your account any time of the day, without having to make phone calls. You can get in touch with us digitally, using email, webchat, WhatsApp, or conversational text messaging. We're here to offer friendly and straightforward support without any pressure. If you have a problem or disagreement, just reach out to us using the contact details below, and our team will help you quickly. Contact Us: WhatsApp or Text: 07860030996 Portal: Visit www.digitaldra.uk and log in with your reference. Webchat: Access it through the webchat button on the bottom left corner of our website. Struggling with payments? We understand. We offer flexible payment plans tailored to your income. Simply login to the portal or send a message on any of the contact channels above. Please don’t ignore your financial issues. Instead, let's work together to find a solution. We're here to help. Concerned about our legitimacy? Don't worry. The Digital DRA is authorized and regulated by the Financial Conduct Authority. You can check our license information by visiting the link below. Your trust in us means everything, and we are dedicated to maintaining the highest standards of compliance and honesty. FCA license information: https://register.fca.org.uk/s/firm?id=0014G00002fje6GQAQ
Contact info
Elsie Whiteley Innovation Centre, Office 5, Hopwood Lane, HX1 5ER, Halifax, United Kingdom
- WhatsApp or Text: 07860030996
- resolution@digitaldra.uk
- www.digitaldra.uk
4.1
Great
498 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First time I've used an online chat…
First time I've used an online chat that was actually helpful and potentially a real person on the other end. Simon was very helpful and resolved my issue.
February 11, 2026
Unprompted review
Reply from The Digital DRA
Hi Faye,
Your kind words have been fed back to Simon.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
DRA WHO?
I do owe money to cashless but DRA digital are asking more than I know is owed?.
Not really panicking because if they can't be bothered to put a contact number on their paperwork then I can't be bothered responding.
If there is no direct contact then it won't work. Pathetic way to do business!!
February 10, 2026
Unprompted review
Reply from The Digital DRA
Hi David,
Thank you for your review.
As our name ‘The Digital DRA’ suggests, we primarily operate via digital channels. However, if you prefer not to communicate via email or WhatsApp, we can arrange a phone call in certain cases.
Please email us your phone number or respond to the Trustpilot request for further information, and we will be happy to contact you by phone.
All the best.
The Resolution Team
Another request for payment
Yet another email requesting payment for statue barred debt !!!
Can you tell me do i have to repay statue barred debt ?
Awful experience from digital dra yet again.....
February 10, 2026
Unprompted review
Reply from The Digital DRA
Thank you for your review.
We have noticed that this is the fourth time you have provided similar feedback.
We have requested your information several times through Trustpilot so that we can locate and remove your contact details from our system to prevent any further contact. However, the information you have provided does not appear in our records.
In response to your previous review, we stated: “If you believe this debt is statute barred, please email us at resolution@digitaldra.uk, including the reference number provided. If it is confirmed that the debt is statute barred, we will take the necessary steps to resolve the matter as quickly as possible.”
As of now, we have not received any correspondence from you. To help resolve this matter promptly, please contact us directly by email so we can assist you further.
We are here to help you.
Kind regards,
The Resolution Team
Jordan was very helpful and polite and…
Jordan was very helpful and polite and tried to resolve my difficult query. He was professional, calm, reassuring and friendly in a delicate situation this is always helpful. Jordan should be promoted!
February 9, 2026
Unprompted review
Reply from The Digital DRA
Hi Julie,
Your kind words have been fed back to Jordan.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
I honestly can’t thank Charlotte enough…
I honestly can’t thank Charlotte enough for the support she gave me while getting my case sorted. She went above and beyond at every step, kept me updated, and made sure I understood everything along the way. The whole process felt much less stressful because of her support and dedication.
Charlotte is a real asset to the team at DRA and truly cares about helping people. I would 100% recommend Charlotte to anyone needing support , outstanding service from start to finish!
February 6, 2026
Unprompted review
Reply from The Digital DRA
Hi Jade,
Your kind words have been fed back to Charlotte.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Review
Hi
All I can say is excellent customer service. Charlotte was incredibly helpful, very efficient with great communication. Dealt with my issue quickly and to a very satisfactory conclusion
She is a credit and a great asset to your company
Thanks for all the help much appreciated
February 4, 2026
Unprompted review
Reply from The Digital DRA
Hi Shaun,
Your kind words have been fed back to Charlotte.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Payment plan request
Very supportive, clear and professional. Rapid response and solution approach.
February 5, 2026
Unprompted review
Reply from The Digital DRA
Hi Naira,
Thank you for your review,
If there's anything else you need, please don't hesitate to reach out.
Kind regards,
The Resolution Team
Charlotte on the WhatsApp chat has been…
Charlotte on the WhatsApp chat has been very helpful. Great work!
February 4, 2026
Unprompted review
Reply from The Digital DRA
Hi,
Your kind words have been fed back to Charlotte.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
The Digital DRA provides a…
The Digital DRA provides a comprehensive range of payment options for managing outstanding balances, supported by expert guidance throughout the process. Their platform is exceptionally user-friendly, featuring intuitive navigation and seamless access to customer support representatives when assistance is required. Robson quickly understood my concern and provided excellent support and guidance.
February 3, 2026
Unprompted review
Reply from The Digital DRA
Hi,
We appreciate your kind message and have passed your feedback to Robson.
Should you require any additional support, feel free to get in touch.
Best regards,
The Resolution Team
I spoke to a gentleman called Rob
I spoke to a gentleman called Rob, he was very helpful and put my mind at ease!
February 2, 2026
Unprompted review
Reply from The Digital DRA
Hi,
We appreciate your kind message and have passed your feedback to Robson.
Should you require any additional support, feel free to get in touch.
Best regards,
The Resolution Team
Great service understanding and don’t…
Great service understanding and don’t hound you there to offer help without judgement.Thank you for your service and help.
January 28, 2026
Unprompted review
Reply from The Digital DRA
Hi,
Thank you for your review,
If there's anything else you need, please don't hesitate to reach out.
Kind regards,
The Resolution Team
These cowboys bombarding me with text…
These cowboys bombarding me with text messages saying pay sky mobile never had sky mobile sharks pay them nothing reported to authorities .
FURTHER TO YOUR RESPONSE.no i will not be giving you any information never had sky mobile owe no debts and been reported and blocked your scam texts.
January 28, 2026
Unprompted review
Reply from The Digital DRA
Hi Caz,
Thank you for your review.
If you could kindly reply to the text message and clarify your situation, we would appreciate it. Should you not be the individual we are trying to reach, we will be happy to remove your details from our records.
Kind regards,
Jordan was absolutely amazing
Jordan was absolutely amazing, Jordan was also very understanding and help put my mind at ease, Jordan is a credit to the company
January 23, 2026
Unprompted review
Reply from The Digital DRA
Hi Donna,
Your kind words have been fed back to Jordan.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Jordan sorted my problem and was very…
Jordan sorted my problem and was very respectful.
January 23, 2026
Unprompted review
Reply from The Digital DRA
Hi Lydia,
Your kind words have been fed back to Jordan.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Reply from The Digital DRA
Hi Julie,
Thank you for your review,
If there's anything else you need, please don't hesitate to reach out.
Kind regards,
The Resolution Team
Very straight forward
Very straight forward, not asking any questions,,, Fully understand my situation, a very well mannered individual.. Keep it up 👍
January 20, 2026
Unprompted review
Reply from The Digital DRA
Hi,
Thank you for your review,
If there's anything else you need, please don't hesitate to reach out.
Kind regards,
The Resolution Team
When a company I had disputed a…
When a company I had disputed a historic balance with had referred to this company . They helped with investigations and had the balance outstanding eventually dropped . I would like to thank them for their continued support and patience in this matter.
The emails were professional yet friendly with no demands and threats of court action etc
January 22, 2026
Unprompted review
Reply from The Digital DRA
Hi Lisa,
Thank you for your review,
If there's anything else you need, please don't hesitate to reach out.
Kind regards,
The Resolution Team
I had a problem with not been able to…make payment
I had a problem with not been able to make my payment yesterday and Simon was very helpful with advice and also making sure that I was fine with the payment and not under durex, his advice really made me feel better
January 21, 2026
Unprompted review
Reply from The Digital DRA
Hi,
Your kind words have been fed back to Simon.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Reply from The Digital DRA
Hi Bailo,
Thank you for your review,
If there's anything else you need, please don't hesitate to reach out.
Kind regards,
The Resolution Team
Helpful, Friendly
Helpful, patient and very understanding.
I wish all debt collection agencies were more like Digital DRA.
January 20, 2026
Unprompted review
Reply from The Digital DRA
Hi Darrell,
Thank you for your review,
If there's anything else you need, please don't hesitate to reach out.
Kind regards,
The Resolution Team
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