I am really satisfied with my purchase . I bought an action camera and the order was shipped the day after ı ordered. Thats İNCREDİBLE !! Also , the packaging was quite solid so ı received my camera... See more
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A great store for online shopping. Smooth order process, fast deliveries and trustful products . Have been a customer for some years now and never had an unpleasant experience.
Never had any issues with Digitec. I’ve been ordering stuff here on the regular since 2022. The prices are good, the deliveries are quick, and the product selection is great! Best electronics online s... See more
At Digitec you can always count on having the best equipment at the best price. I love shopping online but also at their store, which is super convenient and well organised (free espresso!) with peopl... See more
Company details
Written by the company
Digitec ist die relevanteste Plattform der Schweiz für digitale Produkte wie IT, Telekommunikation und Unterhaltungselektronik.
Contact info
Pfingstweidstrasse 60b, 8005, Zürich, Switzerland
- +41445759500
- www.digitec.ch
4.6
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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It is a wonderful company
It is a wonderful company, offering good prices, competent advice, great prices. Their after sale service is also amazing. I had to change a laptop charger that was defective and they replaced it, no question asked.
December 1, 2025
Unprompted review
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Service très rapide.
December 3, 2025
Unprompted review
Damaged Sony TV Screen!
I did order a Sony TV. But after 2 weeks the speakers does not work anymore. Send it back to Digitec and then after 6 weeks i got it damaged back today!!!
Frame and screen is damaged!
Delivered by Planzer!
December 3, 2025
Unprompted review
Reply from Digitec
Thank you for your review.
We are sorry to hear that your returned device did not arrive as expected.
If a delivery arrives damaged, this should always be reported directly to our digitec Assistant so that it can be investigated. https://www.digitec.ch/help
As you have already done so, a report has been made to the relevant department and the case will be dealt with as quickly as possible.
We apologize for any inconvenience caused.
Everything worked exceptionally well
Everything worked exceptionally well, and the delivery very was even faster than expected. It's much better than Amazon or other related stores. Bravo!!!
December 2, 2025
Unprompted review
Once great, still alright
Used to be the best option around, but don't like the amazon-style direction they've been developping towards lately... They are becoming more and more unreliable, especially in terms of delivery times and it's starting to feel a bit like quantity over quality. A bit sad to see tbh. We'll see how it pans out.
November 28, 2025
Unprompted review
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Digitec was great again
Digitec has always been great in my experience. My recent purchase was also great - smooth process, great product!
November 23, 2025
Unprompted review
Wrong item sent in delivery, nightmare trying to get it resolved
I was sent a wrong item as part of my order. Despite notifying Digitec support about this immediately upon receiving the package, I have spent the past week being told to "wait to hear from the relevant department" and being given contradictory information about the issue being with a supplier, receiving a refund or a replacement, needing to send the original back first, and so on. At this point, I have no idea when or how this issue is going to be resolved. It is clear from this experience that Digitec has a systemic internal communication/organization problem with its customer support channels.
November 14, 2025
Unprompted review
Reply from Digitec
Thank you very much for your rating.
We do regret any inconvenience caused by sending you a tray version of your product.
This is connected to a wrong implementation of supplier information, and we are very sorry, that you had to wait for so long to get a solution. This should have taken less time, but the process was unfortunately necessary, as we didn’t want to send you the same wrong version.
As we could see, your case could be closed now, even though we weren’t able to provide you with the correct product. Please do not hesitate to contact our customer service again, if there are any questions remaining.
We do want to apologize for the circumstances and are thankful for your feedback.
Deceptive OnePlus 15 Promotion on Digitec Website
Digitec advertised that buying a "OnePlus 15" between Nov 13–Dec 11, 2025 would include double storage and a free OnePlus Watch 3. I ordered the 512 GB model on Nov 16 but received neither the storage upgrade nor the watch. When I complained, Digitec claimed the promotion was OnePlus’s responsibility. If so, why did Digitec promote it on their own site, misleading customers? I feel deceived and demand the promised 1 TB phone plus watch, or I will stop buying from Digitec.
November 21, 2025
Unprompted review
Reply from Digitec
Thank you very much for your rating.
Unfortunately, there must have been a misunderstanding. The product page features a written manual, which shows you step by step how to get the additional products. You also can find it on this link:
https://www.galaxus.ch/en/page/order-the-new-oneplus-15-now-including-instant-discount-and-free-watch-3-40348
As far as we could see, you already had contact with our customer service, who could provide you with the necessary information. So, there should be nothing in the way now to get the discounts as intended. Please do not hesitate to contact our service department again, in case there are open questions.
We hope for your understanding and wish you a great start to the week.
Your digitec Team
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best of the best
November 19, 2025
Unprompted review
Absolutely loved the service
Absolutely loved the service. We placed the order in the evening and the product was delivered the very next day. Super impressed. Will shop again for sure.
November 12, 2025
Unprompted review
Used to be impeccable
Used to be impeccable, nowadays theres a high rate of defects and delays in delivery.
Years ago had tops 1 day delivery but now its sometimes up to a week, they will say arriving tomorrow but send the shipment after tomorrow and stuff like that...
November 17, 2025
Unprompted review
Reply from Digitec
Thank you for your feedback!
We regret that there were delays with your order. Despite the item being shown as in stock, discrepancies can occasionally occur due to our extensive assortment and high inventory turnover. The delivery times indicated on our website are estimates that are generally reliable. We sincerely apologize that we were unable to meet this standard in your case.
NEVER ORDER FROM DIGITEC AGAIN
NEVER ORDER FROM DIGITEC AGAIN
I placed an order with Digitec for a gift that absolutely needed to arrive on time. The website stated a specific delivery date, and when that day passed with no package, I contacted their support. I was told the product would arrive the following day.
Today came and went — still no delivery. When I contacted support again, I was told it might arrive on Monday. That’s three different delivery expectations and none of them accurate.
This level of inconsistency and lack of reliability is INSANE, I paid for my order in full, trusted the delivery date shown on your website, and received nothing but delays and vague answers. PEOPLE FROM THE OTHER HAD DO NOT CARE AT ALL ABOUT YOUR SITUATION. No one knows when I'll receive the goods
November 15, 2025
Unprompted review
Reply from Digitec
Thank you for your review.
We are sorry to hear that you did not receive your order as expected.
Unfortunately, due to various circumstances, such as a disruption in the shipping warehouse, a higher order volume, etc., deliveries may not be able to be shipped as planned.
We apologize for any inconvenience caused.
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galaxy 8 watch e sim will not install
I purchased a Galaxy watch 8 on 13 Nov 2025 and have just spent 3 hours with the Sunrise tech in Volketswil trying to install an e sim (with its own number) on the watch. After trying everything they advised that it cannot be done. Will this only work with an Swisscom account, if so this should have been stated? very disappointed, help would be appreciated.
November 14, 2025
Unprompted review
Reply from Digitec
Thank you for your review.
We are sorry to hear that you are unable to use the device as expected.
In such cases, please contact our Digitec Assistant directly so that we can look into the matter. https://www.digitec.ch/help
Good service
My package arrived at the expected date (2 days after the purchase) and in good condition
November 7, 2025
Unprompted review
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Absolutely fantastic product selection…
Absolutely fantastic product selection and service in every way. I ordered in the evening and my parcel was with me the next morning at normal shipping rates. I would definitely use this company again and recommend it to others !
November 6, 2025
Unprompted review
I shop at Digitec on regular basis
I shop at Digitec on regular basis. The best IT shop in Switzerland. Good prices and fast delivery. So far always satisfied
November 5, 2025
Unprompted review
One of the best oline market in…
One of the best oline market in Switzerland. I odered new phone. Was delivered in two days. Really fast and safe. Will recommend for all my friends. Thanks for work. Goid job!
October 31, 2025
Unprompted review
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