Dihl Reviews 41

I bought a Dihl 50L white sensor bin, and after around three years the hinge broke. The hinge design is not robust — the connection points between the lid and hinge are very narrow and made entirely of plastic, which feels like a poor design choice for such a high-stress area.

Although I could replace the lid, it’s likely to fail again, so I’ve had to dispose of the entire unit, including the plastic bin body.

An expensive lesson — next time I’ll be choosing a bin with more durable, preferably metal, components.

It was the worst experience ever. I had to change the lid twice, and when I contacted customer service, as the second was still under warranty, they did nothing and seemed to be already preparing the answer before looking into the issue.

The sink we installed as per instructions is very poor. Why don’t they make them from the proper gauge of metal?, so thin and flimsy, I’ve a good mind to take it out and get a decent one !

I had an issue with my Dihl sensor bin which was out of warranty. I emailed Dihl UK and almost immediately had a response from Nathan, Customer Services Manager, who was very efficient and helpful in resolving the problem. This is customer service at its best, thanks Nathan.

Top marks for this company,emailed them re my bin lid.I got my bin just under a year ago and the lid cracked.No fuss, no quibble,just a new lid in the post.Thats what I call customer service.well done dihl

I contacted customer service via their website over a problem with a bin lid that was still under warranty. Nathan responded really quickly and was able to arrange a replacement which was delivered the very next day. All he asked for was my address to confirm the warranty - easy. No quibble, no fuss, great customer service! Thanks very much Nathan.

I bought a monitor mount on Amazon many years ago and sadly lost the mounting plates. Just a short email, and I have been sent the replacement parts for free! Great customer service

I purchased an airfryer in November 2023. After a week the touch screen started to cause problems. The faulty part was returned and a new one replaced. Unfortunately in the 9 months of buying this air fryer we have had to contact customer services at least 5 times requesting a replacement. I am now left without an air fryer as they refuse to replace or refund because I did not send back the faulty part for the 6th time!!!! Absolutely frustrating. Will not use their service again

I purchased a Dihl sensor bin a few years ago and I had to replace the lid which was okay and it’s still working but the base of the bin has gone rusty and unsightly so I have tried to purchase a new base but cannot find one anywhere even on the Dihl site,is it possible to just replace the base please.

We recently purchased an automatic opening bin from Dihl ( SB-CRM35-RT23) and we're delighted with it. The bin is made from first rate components, we're very happy with it, it was a great choice, in fact it's the best bin we've ever bought

OUTSTANDING CUSTOMER SERVICE!

I ordered a triple monitor stand (TV-DSK-03) a few years ago prior to the COVID-19 pandemic and I found that I had lost a major part ready for moving home. (Desk clamp)

Contact made online via their contact form and received a fantastic phone call from Max who has now resolved my missing part and supplied some additional parts to get me up and running again.

Goes without saying but some of the best customer service you could ever receive. They'll be getting a recommendation from me to my family and friends.

Fantastic! Thank you!

I have an Air Fryer and a slow cooker. Both are really good products and… What’s an amazing Customer Service!!! I had problem with my Dihl Air Fryer and since beginning They gave me all the assistance I needed with attention and care. This is so important to me! Amazing experience with them! Thanks for Nathan who begins the attendance and Max who solved the problem. Thanks a lot.

Really Good Company to deal with, Customer services reply quickly, Very impressed. Keep Up the good work.

I have had my 2 dihl sensor bins (for water and recycling) for 4 years and it works well. One of my parts got lost when I was away when someone emptied my bin, but I contacted dihl customer service who were very helpful with providing a replacement for me.

If only all companies responded to customer issues this way, the world would be an amazing place.
Nathan in customer services was amazing, gave technical advice and when that failed to work arranged for a replacement part to be sent to me.
Highly recommend Dihl based on the product and aftersales experience.

The switch failed on our bin which does seem to be a weak point in an otherwise great bin. Nathan was very helpful and sent me a new switch free of charge. Relatively simple soldering job and the lid is fully working again. Great customer service!

I accept that sometimes problems occur whether buying goods online or in person. It's how the seller responds when this happens that is important, and Nathan was absolutely brilliant in my case. He responded very promptly to my e-mails and arranged for a replacement to be sent (which arrived the next day). I wish everyone performed as well as him. Top marks, Nathan. You are a credit to your employer. Thank you.

I needed replacement lid for my kitchen bin that is just fab.. I contacted this company where I dealt with Nathan through emails. He was just awesome , answered every email ( lots back and forth) quickly and with direction on how to order etc .I can honestly say it was a pleasure, and thank you Nathan for such brilliant Customer Service !! Dihl you've a good one there , Keep Him ! 😁 Paula ( very happy customer) .

This is the 2nd dihl air fryer I've had via wayfair. Both have blown up within a month

Having dealt with this company in the past, their Customer Service cannot be beaten.
This is a company that actually cares for customers.
Therefore any product you purchase, if a problem arises they will sort it without delay.