I did a order on December 1,038.10£ two Pendant Lamp Flamino and I didnt get it, very disspointed and I didnt have my refund. They are not opening the phone and sent back an email about what is going... See more
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See what reviewers are saying
Stunning furniture at amazing prices! We ordered chairs and a lounge seat. The deliveries took some time (4 months, items made on order), but that makes us even more happy when it finally arrived! The... See more
We finally got around to hanging the large copper artichoke from Diiiz. Holy moly - it's just perfect. Every detail is 100% and one can see in e.g. the ceiling adjustment wire mechanism that there ar... See more
Terrible experience! ordered a repro arco marble lamp end of October 2020 and only got it on April 1st... While covid could explain the delay partially ... Diiiz doesn't make any effort to update thei... See more
Company replied
Company details
Information provided by various external sources
Diiiz sales portal makes purchasing quality contemporary design furniture truly accessible. We provide our clients with direct access to the manufacturer. Avoiding intermediaries enables us to offer attractive prices for quality customized pieces. All models featured on our website Diiiz can be made to measure on demand; you choose the covering, colour and material and we produce it for you and deliver within 120 days ! We do our utmost to provide quality products and excellent service. Satisfied customers are our guarantee of continuity. Quality is achieved through the selection of materials that meet the highest requirements for durability and comfort. Focused attention is given at every stage of production and delivery to our warehouse. We strive to maintain a clear, functional and enjoyable website. If you have questions on the models, coverings, delivery time and estimate for a lay out and decoration project, do not hesitate to contact us via our contact form, our team will respond as quickly as possible.
Contact info
upper richmont street, 70 office 9, SW15 2RP, London, United Kingdom
- +44 (0)7873858891
- info@diiiz.com
- www.diiiz.com
3.2
Average
542 reviews
Replied to 68% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I did a order on December 1,038.10£ two…
I did a order on December 1,038.10£ two Pendant Lamp Flamino and I didnt get it, very disspointed and I didnt have my refund. They are not opening the phone and sent back an email about what is going on.
December 17, 2025
Unprompted review
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The quality is good and I’m also very…
The quality is good and I’m also very satisfied with the service! It has been delivered as what I expected. I will definitely recommend Diiiz !
March 5, 2026
Unprompted review
Horrible Service – Never Received the Product and Still Waiting for My Refund
I rarely receive replies to my emails, which is why I am writing here publicly.
I ordered a lamp on November 28, 2025, but received the wrong item in December. The incorrect lamp was collected in January, and I was promised a full refund. It has now been over three months, and I still have not received my €280 back.
I never received the product I ordered, and despite repeated follow-ups, communication has largely stopped. As long as I do not receive either the correct lamp or a full refund, I cannot recommend or support this brand.
I am still waiting for a proper resolution.
March 3, 2026
Unprompted review
Reply from DIIIZ.COM
Dear Mr Stelzl,
I sincerely apologise for the miscommunication. I have checked with our financial department and it seems that your order has now been fully refunded. If you have any questions or fear, do not heisate to contact our customer service, we will do our best to assist you asap.
We are sometimes a bit slow but we are not a scam company :)
Best regards
Diiiz Customer Serive
Diiiz is bankrupt?? Be aware.
It took 46 weeks before they delivered the dining table. In all those weeks they never communicated with me. Very poor quality. I sent a mail with a complain. I recently got there answer. They confirm that the quality is not up to standard and the factory in India is bankrupt. Diiiz themselves has no money left to compensate anything or to replace, barely has any employers left as they mentioned in there mail respons and Diiiz is soon to be sold to another party or what is left of it or is also going bankrupt very soon. So don´t buy here.
MG Netherlands
February 26, 2026
Unprompted review
Reply from DIIIZ.COM
Dear Mr Geurts
I am sorry to read your review.
I have checked internally. Your chairs were ready and in stock. We have delayed the delivery of the table because you wanted to received everything together with your second order. We were of course ready to ship the chairs before if you wanted them.
I confirm that we are not going BANKRUPT, these are fake rumours that I not true at all,
Best regards
Diiiz
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Court judgment issued – avoid, orders may be at risk
We received poor-quality furniture that arrived water-damaged and smelling strongly. We tried to obtain a refund for over a year and received no response.
We issued a claim via HM Courts & Tribunals Service and the court has entered judgment in our favour. If the company does not pay in line with the judgment, we will proceed with formal enforcement action.
Based on our experience and the fact it escalated to court, I strongly recommend you do not place any orders — if this business is not meeting basic obligations, your money and order may be at risk.
February 6, 2026
Unprompted review
Warning: Roberto or Diiiz can't be trusted!?
I ordered a 3-seater CAMELIA sofa and other furnitures from Diiiz in 2024. After a long wait, goods were received late 2024. By early 2025, one of the cords of the sofa broke. After countless emails and months negotiating with Roberto and a few months of silence, they finally agreed — through Mary — to send a replacement in December 2025. I even agreed to pay the £150 transport fee just to settle it.
But after that? Total silence. No update, no reply. It looks like they’re pretending the agreement never existed! Diiiz has wasted so much of my time and completely ignored their own promises. And now Roberto is still alive and replying to others here on Trustpilot, as if nothing happened.
Can you find a worse supplier than this? Absolutely no business ethics. Avoid Diiiz at all costs!
I may file a complaint in Belgium if this is not settled sooner.
January 26, 2026
Unprompted review
Reply from DIIIZ.COM
Dear Mark,
I hope you are well.
I have been informed by our logistics team that the Camelia sofa module we shipped in January unfortunately has not been delivered. It appears that the carrier may have lost the package. We have already filed a claim with the delivery company, but we are still waiting for their response.
I am truly sorry for this situation and for the inconvenience it has caused you, especially considering that the resolution of your issue has already taken several months. I completely understand how frustrating this must be.
In the meantime, we have taken the initiative to start the production of a new module to resolve this as quickly as possible. The current estimated delivery time is the end of June.
Please rest assured that we are closely monitoring the situation with the carrier while preparing the replacement for you. If there are any updates or if we are able to expedite the delivery, we will inform you immediately.
Thank you very much for your patience and understanding.
Kind regards,
Mary
Diiiz Customer Support Team
Warning
Warning! I placed my order at the begging of June and haven’t received it yet. They postponed the delivery all the time. I lost so much time in sending multiple messages - I was receiving no answer most of the time. Finally my order was shipped but after 12 days it hasn’t arrived yet. I sent three messages asking for the tracking number. Silence. The worst online shopping experience I’ve ever had. Still waiting.
January 9, 2026
Unprompted review
Reply from DIIIZ.COM
Dear Mr Georgiadou, we are very sorry for the delay. However. I have checked and it seems that your order has now been delivered. Can you please confirm it? I will be very happy to get your confirmation. Best regards
Diiiz customer service team
Warning:.I placed an order seven months…
Warning:.I placed an order seven months ago, and the delivery date has been repeatedly pushed back. Whenever I try to get in touch, I receive apologies—but the delays continue. Now, my €1,000 order has completely disappeared from my account! I am getting desperate.
December 28, 2025
Unprompted review
Reply from DIIIZ.COM
Dear Ms Henryson,
I am sorry to read that you have not been able to log to your account,
we have indeed upgrade our website and change CMS, some customers have not been able to log during a few days, but I can reassure you that we are still there and ready to reply to all our customers.
Your order has been shipped out this morning with the delivery Khuene Hagel. One of their local delivery partner in Sweden will contact you to fix the delivery day with you just after new year.
once again, we apologise for the mis-communication
Please keep us informed as soon as you receive your order
best regards
Roberto
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Our order arrived on time and the…
Our order arrived on time and the quality of the chairs we ordered is amazing
Outstanding customer service support
October 1, 2025
Unprompted review
Very happy with the product
Very happy with the product, but we had to be patient
September 26, 2025
Unprompted review
Great product but long lead times
The product once received was excellent but the lead times for delivery slightly tarnished our experience. We were expecting our chairs in 14 to 16 weeks which eventually turned in 25 weeks. Roberto provided updates when he could.
September 11, 2025
Unprompted review
I am having huge problems getting any…
I am having huge problems getting any answer from customer services, there is a problem with my delivery to which I have found a solution but they do not return my emails. I am not sure what to do next?
August 27, 2025
Unprompted review
Reply from DIIIZ.COM
Dear Daisy,
We are truly sorry to hear about your experience and sincerely apologize for the lack of communication. At Diiiz, we are committed to providing quality service and regret that you’ve had difficulty reaching us.
Unfortunately, we haven’t been able to identify your order in our system based on the information provided here. We would love to resolve this issue for you as quickly as possible. Please contact our team directly at info@diiiz.com
with your order number and contact details so we can follow up without delay.
Thank you for your patience, and we look forward to assisting you.
Warm regards,
The Diiiz Team
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Reply from DIIIZ.COM
Thank you for sharing your experience :)
We really appreciate it
Don`t buy from this Diiz.com!!
Don`t buy from this Diiz.com!!! Order an expensive lounge chair in November an it still haven,t been delivered! No answer from the support even if I have tried to email and phone called them several of times. Not ok. So I highly recommend to not buy from this company.
April 10, 2025
Unprompted review
Reply from DIIIZ.COM
Dear Malin Hilden,
We are truly sorry for the delay in delivering your lounge chair and for the frustration caused by the lack of communication. We completely understand your disappointment and sincerely apologize.
Unfortunately, your order has been impacted by a combination of international logistics issues beyond our control — including the tense situation in the Red Sea and ongoing strikes at the Port of Antwerp. These disruptions have caused severe delays, with hundreds of ships currently queuing to be unloaded. I promise: your chair has been produced and will shortly be delivered.
The good news is that your container arrived three weeks ago and, according to the latest updates, it should finally be unloaded this week. This means we expect to receive your order very soon and will ship it to you immediately upon arrival.
We are putting continuous pressure on the shipping company to speed up the process and are also victims of this difficult situation. We genuinely hope that conditions will improve next month once the strikes in Belgium come to an end.
Again, we deeply regret this experience and thank you for your patience.
Sincerely,
The Diiiz Team
Ordered 5 barstools in September
Ordered 5 barstools in September. First one was delivered yesterday (significantly more than 14-16 weeks delivery time as stated on website) and the other 4 seems to be on their way with the delivery company.
Unfortunately the stool received does not match the pictures on the website. The design is significantly different and the measurements are not as stated on the website.
We have contacted the company with all necessary details for a full refund and hope they will be service minded and sort it out smoothly.
Will return and update my description on how they handle this situation (customer service) - until now it has been a somewhat disappointing experience regarding the product itself.
Update: diiiz handled the return and refund in a very good way. Although some delays due to the freight company the process was friendly and smooth.
February 26, 2025
Unprompted review
Reply from DIIIZ.COM
Dear Erik
Thank you for your feedback. We’re truly sorry that the first barstool you received did not meet your expectations and that this first experience has been disappointing.
As soon as you informed us of the issue, we took your concerns seriously and agreed to take back all 5 barstools at our own cost, even before the full delivery was completed. We have also refunded you in full, as requested.
We genuinely hope that this resolution has restored some confidence in our customer service and our commitment to doing the right thing when things don’t go as planned. If you're satisfied with how we handled the situation, we would be grateful if you could consider updating your review to reflect the full experience.
In any cases, we thank you for your collaboration and help for the return of the bar stools
Thank you again for your patience,
The Diiiz Team
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I ordered 5 barstools on the 7th of…
I ordered 5 barstools on the 7th of August and they have still not arrived. I keep emailing for updates. The last I heard was that they will be delivering them at the end of March. After reading this website I am extremely worried this is a scam.
January 24, 2025
Unprompted review
Received entirely different product with 1 month delay!
Worst customer service ever and a total scam. Ordered a sun umbrella on December 5th, on the website and the product itself it clearly said “delivery in 7 days” which was more than in time for Christmas, I had to contact them after 14 days asking about my order and apparently it was out of stock. But they could still send it to me in 2 weeks. January 13th today, more than a month later and my package finally arrived. Only to open it and find out it’s an entire different product. I ordered a crochet umbrella and they delivered a plain white umbrella. Of course they are only half reachable through e-mail never through a chat or phone. Avoid this company it is a total scam!
January 13, 2025
Unprompted review
Reply from DIIIZ.COM
Bonjour,
Tout d'abord, nous souhaitons vous présenter nos sincères excuses pour les désagréments que vous avez rencontrés avec votre commande.
Le modèle que vous avez commandé n'était malheureusement plus en stock au moment de votre achat, a cause d' une erreur dans notre inventaire. Afin de vous proposer une solution rapide, nous vous avons envoyé une photo du modèle disponible et, après avoir reçu votre confirmation, nous avons pris la liberté de vous l'expédier. Nous comprenons toutefois que cela ne correspond pas à vos attentes, et nous sommes sincèrement désolés.
Si ce modèle ne vous convient pas, nous pouvons bien entendu procéder à un remboursement intégral de votre commande. Votre satisfaction est très importante pour nous, et nous regrettons profondément que cette expérience ait été frustrante.
Nous souhaitons également clarifier que, bien que la majorité de nos meubles soient habituellement en stock en Belgique, la collection extérieure est entreposée dans notre usine en Italie ou en Gréce après la saison estivale. Cela explique les délais plus longs que vous avez subis, et nous comprenons tout à fait à quel point cela a pu être frustrant.
Encore une fois, nous vous prions d’accepter nos excuses pour cette situation. Nous allons faire le nécessaire pour regagner votre confiance.
Bien cordialement,
Roberto
Service Client
Diiiz.com
Replica lounges are very bad quality
Replica lounges are very bad quality, numerous fittings and cords snapped off within 6 months of very gentle use! Five out of six sofas are now broken in many places.
December 8, 2023
Unprompted review
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