Dinnages Publishing Reviews 6

TrustScore 4 out of 5

4.0

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Company details

  1. Book Store

Written by the company

Established & successful trading since 1989, primarily postal, formally ten years retail, online sales before 2000. A true family concern, run by a transport enthusiast & historian. Publisher of historic photographs, our own series of Greeting Cards too, with sales of books on a variety of themes, new and former owned.


Contact info

4.0

Great

TrustScore 4 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

First class service, excellent book.

Having always had an interest in the independent bus operators around Windsor, I was pleased to see that, at last, someone has produced a book about them. I hunted round on the internet and found that Dinnage's offerd it at cover price but without any postal charge, unlike other sellers. I ordered a copy online and it arrived safely and promptly four days after I ordered it; two of those days were a weekend. It was safely packed and delivered to my door. Excellent service and an interesting book.

March 21, 2023
Unprompted review
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Reply from Dinnages Publishing

Very many thanks for your genuine product and service review. A surprise and good to hear the book was well received, (the author will be delighted too), plus that our next day despatch service is as always our top most commented on after 33 years in sales. Thanks again.

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Rated 5 out of 5 stars

Steam in and around Eastleigh

I live in Scandinavia, and i am always wary of buying books, the difference in price and service is incredible. I bought the new book "steam in and around eastleigh." the customer service was very friendly, the postage very cheap, and the book arrived very quickly. I collect southern photos, but this book had totally new pictures for me, and is a very interesting read. Also a very useful index of Eastleigh locomotives. Highly recommended purchase.

January 26, 2022
Unprompted review
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Reply from Dinnages Publishing

Thank you so much for the spontanious review, both mentioning the book and of our service. So refreshing to recieve good positive responses where a seller or dealer will often hear of the complaints. Very much appreciated. The book was the authors dream to have his memories published.

Rated 5 out of 5 stars

My latest purchase experience has been…

My latest purchase experience has been as good as the previous ones. Items were sent within my requirements and always well packaged so they arrive in good condition. Postal charges are reasonable and planned so that i do not have to pay more than is necessary.

December 19, 2021
Unprompted review
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Reply from Dinnages Publishing

Wonderful, how pleasing to have such happy regular customers who understand the small business aiming to provide products of interest, with care in the packing and sending of the customers requests at the most affordable rates available.

Rated 1 out of 5 stars

Poor service

I have ordered and paid for a book today. I've still not received a receipt or a reply to a supplementary email. There appears to be no phone contact, so currently not very happy.

December 17, 2021
Unprompted review
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Reply from Dinnages Publishing

A book was ordered at 10:29am on Friday. On return from 'work', as Publishing is not a full time business, the order and payment via paypal, has been dealt with and will be in the next working day post, first class. Cannot really see how much quicker that process can be made any better. Maybe people are spoilt by the big companies that have staff on hand almost 24/7 to act 'on the spot'. Might have been better to wait to see the publication arrive before making such an unfair review. Waterstones who also sell our book will NOT be able to send this next day, no bookshops now want to hold stock.

Rated 5 out of 5 stars

1st Class Service.

Its rare that I enjoy buying anything online but this was definitely one of the exceptions. Both items, the Brighton Tram pin badge and the model yellow Lisbon tram both exceeded my expectations for their attractiveness and detail. The delivery service and packaging were extremely good. I have no reservations about buying online again from Dinnages Publishing. Highly recommended, well done!

November 3, 2020
Unprompted review
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Reply from Dinnages Publishing

Thank you so very much for the honest and genuine review, few bother to say good about anyone, so both Harry (my artist) and myself were so pleased to read the review, and that you liked our two products your bought, as part of our catalogue we offer enthusiasts.

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Rated 5 out of 5 stars

5* Customer service

I purchased a limited edition Southdown commemorative mug from Dinnages at the Eastbourne bus rally. Unfortunately when I got home and unpacked it I found it was very badly chipped.
I subsequently emailed the seller who promptly replied with great apologies and offers of ways to rectify the situation by way of a replacement.
Ultimately a replacement was personally delivered to my home address by Mr Dinnages himself - which to him was a round trip of around 50 miles!
Excellent 5* customer service and attention. Well done
Very happy and impressed
Highly recommended.

September 10, 2019
Unprompted review
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Reply from Dinnages Publishing

Many thanks for your honest review of our service. Your commemorative Mug was unfortunately one of four from the hundred made that suffered from damage somehow, where we were happy to replace for you. Our round trip to personally deliver worked well on a social day out, so its thanks to you for waiting we were going your way rather than any in risk posting another. Gordon

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