Dior.com Reviews 11,230

Customer service in uk is a joke. My parcel was meant to come next day, I already waiting a week and now I’m away till New year, I ordered presents for Christmas and they completely ignored me.

got a gifr to the cousin, she was happy with such brand...
she was jumping:D

Fake ambassadors distribute fakes and dior quality is worse than fake, service is poor and stuff rude and arrogant

If I could I would give it a 0. I made a big order and when I opened the order I had a missing item when I contacted the help service the advisor had said the item was scanned and sent over and just fobbing me off in filling out a form. Basically saying I was a liar. She told me to fill out a form to which I think nothing is going to be done after filling the form out. Also, when I placed the order I was given many complimentary gifts when I opened the boxes I was missing a few items and was told that the complimentary gifts are subject to availability. Dior needs to make it clear on the website where people can see it in the basket. Not put it in the Q&Ahelp section . Please explain who has the time to read all that information when placing an order. It’s appalling to see this sort of service from such a high end brand. A company which has majority one stars says it all. Wouldn’t recommend this company to anyone.

Worse customer service.ever! Never saw customer service that is just lying 😀. Fighting for every cent with customers. They said to me that offer spend 200 pr more and get free gift is not active anymore just not to send free gift that comes with 200 eur purchase. Then I checked and offer is available till 12/01/2026. My friend ordered next day and received free gift. In customer service I was told that samples or any free gifts are up to availability but then why they do these promotions if can’t guarantee that it will be available. They just force people to spend more and then just dont send free gift.

I bought a second hand dior La D De Dior watch for 12000dkk, the bracelet is too short therefore I contacted client service for 2 bracelet extensions. surprisely, I was rejected due to I can't provide them the original invoice.
I work at Patek Philippe for 11 years, also have great experience with aftersale service for over 12 differents luxury watch brands, none of them would ask client to provide original invoice for ordering accessories.
Christian dior gave the most absolutely ridiculous reason to reject client's request.

Two to three years ago, I repeatedly attempted to purchase the original Dior Homme Parfum from Dior.com - a signature fragrance abruptly removed from the market and silently replaced by Dior Homme Intense. Although the product occasionally appeared as “available,” the website consistently blocked the checkout process. I contacted Dior multiple times via phone and email, yet the issue was never addressed or resolved, forcing me to abandon the purchase entirely.
Today I received the newly released Dior Homme Parfum 2025, and the experience confirmed a dramatic decline in the brand’s standards. The fragrance smells like an extremely cheap eau de toilette, dominated by harsh synthetic notes of unmistakably low quality. There is absolutely no connection whatsoever to the original Dior Homme Parfum – not in composition, not in refinement, not in identity. This reformulation dismantles the integrity and prestige of the entire Dior Homme line.
It is now evident that Dior is undergoing a visible decline, both in product quality and in the professionalism of its customer service. For a brand that claims luxury status, this level is unacceptable.

Dior is terrible customer service , booking appointments no one get back to me and confirm, I call them 6-7 times 2 days ,I will never come back again .

Stepped into a dior store once, the atmosphere was disgusting. Maybe I wasn’t looking like a wealthy person, but the staff could be more polite and resposnive, who the heck on earth in the 21st century evaluates a person’s wallet by his looks. We gotta cancel their goods and these stores, they don’t deserve to be called “luxury brand”.

Half a star is appropriate.
For an upmarket designer store I was surprised how little the staff member knew about the product I was viewing to purchase. Staff were nice, presentable, and friendly , however knowledge on the product of interest was near to non existent, pushing a number of times to sell me a different bag in a different colour. Really!!!!. I became annoyed at their ignorance or lack of training. Dior get your act together, I would like spend $$$$$ but have NO confidence in your brand when your staff know little about the product or continually push for a bag I don't want. It's annoying.

I have recently purchased 2 makeup items from Dior. One was a concealer- the shade match was great but I found the formula irritated my eyes a bit. When I messaged Dior about this, they were really prompt and helpful in solving the problem and offered me a similar makeup item, as a replacement. Unfortunately, the shade I chose did not match me in the replacement and I ended up giving it to a friend. Wish their stick foundation line was more expansive as they do not carry my usual shade in this particular line. I also purchased a liquid foundation - the shade match was good and the foundation itself is beautiful. Because of the helpful customer service I received and the quality of the items I purchased, I would recommend.

Would be 0 stars if I could. Ordered a lip oil but when parcel arrived actual product wasn’t there, just free samples. Contacted Dior who requested photos, id and a form to be filled in. Sent everything then heard no more. After sending several follow up emails I phoned. Was told investigation was complete and the product was sent. Basically saying I was lying! After reading reviews on here it seems to be a common occurrence. I am absolutely disgusted that they can get away with taking money and not actually sending the product!

⭐ 1-Star Review — Extremely Disappointing Experience

I am extremely disappointed with my recent Dior experience.
I purchased a Dior fragrance (Order #106551921) in September as a gift for my father-in-law, and although it arrived beautifully packaged, the product itself was clearly defective. The liquid inside was creamy, the spray nozzle barely worked, and the few times it did spray, it left white residue on skin and clothing.

I’ve owned this same fragrance previously and never experienced anything like this, so it was very clear that this bottle was faulty. I contacted Dior immediately, and despite emailing, calling, and sending photos and videos as requested, the issue has still not been properly resolved. Weeks have passed with no meaningful update.

To make things worse, I was told that I now have to retrieve the product from my father-in-law’s home and ship it back before Dior will even consider replacement — despite providing full evidence. After all the time and effort I’ve spent trying to resolve a problem caused by Dior’s own quality-control issue, this response is unacceptable.

For a luxury brand, I expected far better customer service. If this product had been purchased from a retailer like Sephora, the matter would have been handled quickly and professionally. Unfortunately, this experience has left me extremely frustrated and strongly reconsidering future Dior purchases.

Very disappointing.

Ordered a lipstick from Dior’s website, packaging was fine, delivery fast. My girl really liked it, prices are high of course, but it’s dior, you know what you’re paying for.

Very bad customer service. I have a concealer leaking. Was supposed to get a replacement, but been waiting +3 weeks. No response any longer on email. Called 3 times, got promised to get emails, which I don't get and then I spoke to her and she said that she actually didn't have any rights at all to send a replacement. I said the concealer is in fact leaking and that it's all over tiktok if you just search on it. She said it can be "fake news", even though there's multiple people saying the same thing.

The one I spoke to was Isadora, Swedish customer service (english-speaking person)

They say they have sent it but refuse to give me a tracking number or any proof of it actually being sent

Now I’ve been waiting 7 weeks and I know I won’t get the concealer as promised

got several accessories that my friends said that i can find only here...well, dunno about that, but seems these items are kinda fine...good gifts for my sisters

After my first order, Dior emailed me a code that I can use on my next purchase to get a free makeup pouch. Since i need a makeup pouch, I order more stuff from Dior with required $$ amount to get the free makeup pouch. My order came, but no make up pouch. I made that second order in hopes i get a makeup pouch but just to be disappointed. I call customer serbice and all the agent said is that pouch is not available anymore. I wont order from Dior again.

Dior Castlereagh Street – The Most Arrogant Experience of My Life
I bought Dior earrings online for my partner — an eye-watering amount for what was meant to be a meaningful gift.
I called ahead, was told to collect that day, and drove into the city. After paying for parking and standing in line, I was told the item wasn’t in store.
No apology. No refund. Just instructions to return when it suited them.
That’s not luxury, that’s contempt. Dior treated me like I should be thankful to wait in line for their mistake.
I had to buy a replacement gift at Louis Vuitton (same LVMH group) just to recover the moment.
If this isn’t resolved with a refund, apology, and compensation, I’ll escalate it through every official and public channel possible.
Buyer beware — Dior’s “collect in store” promise is broken.

I have been wrongfully sent a gloss instead the foundation I ordered. Federica the advisor couldn’t find the truth. She said that she checked with the warehouse and all was packed as ordered. My guess is that they have no idea who is stealing and how, they’re just incompetent and they don’t care about the loyal clients. Disgraceful customer service

The Holiday universal glitter lipstick is a miserable failure. The glitter ends up all over your face! The fragrance is unpleasant and overpowering.