This company is absolutely brilliant. We used to use another supplier but they were unreliable. When we order from Direct drainage the delivery is second to none. Which is great when you have a sew... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Simple to order on the website. Prices appeared competitive on this item. Tracking kept me upto date when the parcel was delayed due to severe weather conditions at the courier depot. I was updat... See more
Company replied
Needed a pump urgently, phoned the company, spoke to a human and was assured it would arrive the next day, a Saturday. Pump arrived on time, at a competitive price, including weekend delivery ch... See more
Company replied
This is the first time that I have used the services of this company and I have been so very impressed by the level of customer service that I've received. My dealings was initially with Megan who... See more
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Company details
Written by the company
Here at Direct Drainage we have a comprehensive in-house knowledge of wastewater treatment processes, pumping stations, separators, rainwater harvesting systems and wastewater spare parts. Buy from us with confidence.
Contact info
Unit 10C, DL15 8RA, Crook, United Kingdom
- 01388 537050
- sales@direct-drainage.co.uk
- www.direct-drainage.co.uk
4.8
Excellent
513 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Direct Drainage
Hi James, thank you for your 5 star review!. We really appreciate all of the feedback.
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recommended seller
Easy to navigate site, items clearly described, payment system good and prices very competitive. Super fast delivery too. Thank you.
I will shop with you again...
April 28, 2026
Reply from Direct Drainage
Hi Nigel, thank you so much for your review! We hope you choose to shop with us in the future!
Fast despatch
April 27, 2026
Reply from Direct Drainage
Hi David, we are so pleased you are happy with your order. Thank you for your review!
Excellent in all ways!
This is the first time that I have used the services of this company and I have been so very impressed by the level of customer service that I've received.
My dealings was initially with Megan who went out of her way to ensure I ordered exactly what I needed for my job.
Once I completed my job I decided that I needed an amendment in terms of the addition of a spout onto my water tank. I attempted to purchase an over the counter part from local plumber merchants but unfortunately these firms told me it was impossible. In desperation I went back to this company and asked if they had any ideas of what could be done and IMMEDIATELY Craig and Megan came up with a VERY successful adaptation.
A very big thank you to Megan and Craig for all you have done for me. We now have two very happy Donkeys!
I can HIGHLY recommend this company to others!
April 23, 2026
Unprompted review
Reply from Direct Drainage
Hi Tom, thank you for your gleaming review. We are pleased to hear that we have helped you to resolve your issue, and glad to hear that your Donkeys are much happier!
Reply from Direct Drainage
Thank you for your 5 star review! We hope we can help in the future :)
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Don’t expect next day delivery to be next day
Not worth paying extra for next day delivery as it doesn’t work , retailers blame delivery company and delivery company blaming retailers for not getting it to them on time, and consumer stuck in middle without the goods. Should have brought from Amazon at least they deliver on time?
April 1, 2026
Reply from Direct Drainage
Hi Nigel, we are very sorry that your order was delivered a day late. Thankfully this is a rare occasion, but we have taken your feedback on board for the future.
Reply from Direct Drainage
Thanks for the 5* feedback Jeremy! :)
Great service
It was easy to place order. Excellent price and delivered very quickly. What more could I ask for?
March 2, 2026
Reply from Direct Drainage
Thanks for the 5-star review Rob - always happy to help!
Easy and fast
March 4, 2026
Reply from Direct Drainage
Thank you for leaving us a great review. Your feedback means a lot to us.
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Reply from Direct Drainage
Thank you for taking the time to leave us such a kind review! Helping and guiding our customers through their buying journey is something that we value highly so we are really glad to hear that your experience with us always positive.
Rapid Delivery & Great Prices
February 9, 2026
Reply from Direct Drainage
Thank you for the positive review! We're glad to hear that everything arrived quickly and at a price you were happy with. Your feedback really means a lot to us.
Next day service WTP…
Next day service in supplying WTP blower motor, & very quick to source & supply a non stocked part for the same WTP.
Thank you 👍
January 24, 2026
Reply from Direct Drainage
Thanks so much for the great review! We're really glad we could get everything sorted quickly for you and appreciate you taking the time to share your experience.
Excellent pump at a great price
Excellent pump at a great price. Fast delivery and extremely well packed. The pump is really quiet
January 15, 2026
Unprompted review
Reply from Direct Drainage
Thank you for the five star rating! We're very happy to hear that your new pump is working to your satisfaction.
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Reply from Direct Drainage
Thanks for taking the time to leave us a great review - we look forward to assisting you again in the future!
fair pricing and prompt delivery
January 28, 2026
Reply from Direct Drainage
Thank you for leaving us five stars - your review really means a lot to us!
Reply from Direct Drainage
Thank you for leaving us a great review! We’re delighted to hear you were happy with our service and truly appreciate your recommendation. We look forward to assisting you again whenever you need us.
Perfect part for Khagester
Perfect part for Khagester. Well packaged and although delayed a few days due to heavy snow the company kept me updated. Would highly recommend Direct Drainage.
January 5, 2026
Reply from Direct Drainage
We really appreciate your feedback, thank you! It's great to know that the part was exactly what you needed and that you were happy with the updates received during the weather delays. Your recommendation means a lot to us and we are more than happy to help with any future requirements, so please don't hesitate to contact us for further assistance.
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Good price and great communication even…
Good price and great communication even when the courier was delayed by a day. Will definitely use them again.
January 5, 2026
Reply from Direct Drainage
Thank you for your feedback! We're so pleased to hear that you were happy with the pricing and communication throughout your order. We appreciate your trust in us.
Charles Austen Air Blower
Simple to order on the website. Prices appeared competitive on this item.
Tracking kept me upto date when the parcel was delayed due to severe weather conditions at the courier depot. I was updated quickly and made aware of the plan.
Would recommend and use again.
January 5, 2026
Reply from Direct Drainage
Thank you for taking the time to share your experience! We're pleased to hear that you felt supported throughout the delivery process and look forward to assisting you again.
A really quick and easy process for…
A really quick and easy process for ordering materials. The sales team are really helpfull and can cross reference obsolete parts for modern replacements. Highly recommend this company
November 27, 2025
Reply from Direct Drainage
Thank you for sharing such positive feedback! We're delighted to hear that the ordering process was quick and easy and that our sales team could assist you with sourcing a replacement part. Your recommendation means a lot to us and we look forward to supporting you again in the future.
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