This company is absolutely brilliant. We used to use another supplier but they were unreliable. When we order from Direct drainage the delivery is second to none. Which is great when you have a sew... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Simple to order on the website. Prices appeared competitive on this item. Tracking kept me upto date when the parcel was delayed due to severe weather conditions at the courier depot. I was updat... See more
Company replied
Needed a pump urgently, phoned the company, spoke to a human and was assured it would arrive the next day, a Saturday. Pump arrived on time, at a competitive price, including weekend delivery ch... See more
Company replied
This is the first time that I have used the services of this company and I have been so very impressed by the level of customer service that I've received. My dealings was initially with Megan who... See more
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Company details
Written by the company
Here at Direct Drainage we have a comprehensive in-house knowledge of wastewater treatment processes, pumping stations, separators, rainwater harvesting systems and wastewater spare parts. Buy from us with confidence.
Contact info
Unit 10C, DL15 8RA, Crook, United Kingdom
- 01388 537050
- sales@direct-drainage.co.uk
- www.direct-drainage.co.uk
4.8
Excellent
513 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent company…
Service was excellent was going to be next day delivery but due to unforseen circumstances I had to change it so easy to do had a delivery time text to me and the item arrived within 10 mins of the time stated will definitely use this company again
August 27, 2024
Reply from Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
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Reply from Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
Fast and secure
Fast, simple online order with next day delivery. Couldn't have been easier.
August 6, 2024
Reply from Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
Reply from Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
Very fast service.
August 5, 2024
Reply from Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
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Reply from Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
Exemplary service
After the air blower pump in our sewage unit burnt out, our service company told us that it would take at least 2 weeks to get a replacement and possibly up to a month. I found Direct Drainage on the internet and noted that they had the exact model in stock. My subsequent telephone call to them was answered by a very knowledgeable lady who confirmed they had the correct replacement at a price some £60 cheaper than I was quoted by my service company. Shipment quoted was 24 hours and it duly arrived the next day, very well packaged. I fitted it myself and all is now well. Excellent service.
July 31, 2024
Reply from Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
Reply from Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
I have not received my item
I have not received my item.
Dispatched as next day delivery ordered Thursday, but still not here by Sunday?
July 30, 2024
Reply from Direct Drainage
Hi James, sorry you felt it appropriate to leave a 2 star review in our performance. We are available to answer any queries you may have by phone and email. This was dispatched following your order in working hours on 2nd August as you purchased at 9.13pm the previous evening. Your DPD tracking number should have automatically been sent to the number on your order. I can see that this is on track to be delivered next working day, which is today between 14:23 - 15:23 with no delays.
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Excellent all-round Service
Very helpful staff advised me which model had replaced my old Grunfos pump. Delivery was very quick and at a reasonable cost. I was kept informed throughout of the status of my order and when I could expect it to be delivered.
The cost of the pump from Direct Drainage was the cheapest I found.
July 29, 2024
Reply from Direct Drainage
Thanks for you review, this helps us greatly. We're glad you had a positive experience with us.
Good website found what we were looking…
Good website found what we were looking for an air pump with beacon for sewage treatment plant ordering was easy delivered in record time great service
July 4, 2024
Reply from Direct Drainage
Thank you very much for your 5* review! We are so glad you had a positive experience shopping with us :)
Fast and immediate reaction to my…
Fast and immediate reaction to my order. Exceedingly helpful on the phone when the DPD delivery went astray.
July 3, 2024
Reply from Direct Drainage
Thank you very much for your 5* review! We are so glad you had a positive experience shopping with us :)
Excellent service
Excellent service – quick delivery of the correct items at a reasonable price. Thank you.
July 3, 2024
Reply from Direct Drainage
Thank you very much for your 5* review! We are so glad you had a positive experience shopping with us :)
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Excellent performance.
Excellent performance.
DPD delivered 2nd parcel late, and didn't let me know.
July 2, 2024
Reply from Direct Drainage
Hi, we are sorry you have left a 1 star review. DPD are usually better than this so we apologies for their delay and lack of communication on this occasion. We hope you will feel able to use Direct Drainage again. We are able to send via Royal Mail if you would prefer.
Keeping the Koi happy
I needed a new air pump for my temporary koi pool following the failure of my pump.
Cost and more importantly delivery was critical.
Cost was very competitive and delivered within 36hrs
Very happy with pump, cost and service
July 2, 2024
Reply from Direct Drainage
Thank you very much for your 5* review! We are so glad you had a positive experience shopping with us :)
Item arrived very very quickly
Item arrived very very quickly, just as described. Great company, thanks a million!
June 28, 2024
Reply from Direct Drainage
Thank you very much for your 5* review! We are so glad you had a positive experience shopping with us :)
Reply from Direct Drainage
Thank you very much for your 5* review! We are so glad you had a positive experience shopping with us and hope it continues to be so :)
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Great speedy service as usual and also…
Great speedy service as usual and also great advice from the team
June 3, 2024
Reply from Direct Drainage
Thank you very much for your 5* review! We are so glad you had a positive experience shopping with us :)
Efficient and rapid service
Efficient and rapid service. Arrived when expected. Thank you.
May 30, 2024
Reply from Direct Drainage
Thank you very much for your 5* review! We are so glad you had a positive experience shopping with us :)
I had to chase delivery after four days…
I had to chase delivery after four days to find it was waiting to be collected by Royal Mail. I have cancelled the order and ordered overnight with Binders. This is very unusual as we have always had really good service.
May 30, 2024
Reply from Direct Drainage
Hi Douglas, thanks for your feedback, we have looked into this and found the problem was on our end with royal mail. Your order was in stock and ready to go but failed to be collected by Royal Mail. This has now been resolved so any orders going forward which are in stock should leave us the same day if ordered before 4pm. For better tracking info we suggest sticking to DPD Next Working Day Delivery. We hope you can give us a better review on your next order :)
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