We’ve used the service many times, we find it to be our finest choice when travelling to England. We board in holland in the evening and after a normal night’s sleep we leave the boat feeling fresh an... See more
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After direct contact between me and Direct Ferries the issue was well resolved. Thank you for the service. A happy customer. Very annoying that you cannot add more than one vehicle (bike) to... See more
Company replied
Amazing customer service, rarely have I come across a company who goes the extra mile for the customer. We had an issue regarding our passports and weren't able to board the ferry. They were able to n... See more
I ordered tickets online but I didn't receive them on time, Then I bought tickets at the ferry desk and so I paid twice for the same tickets. After a complaint at Direct Ferries they returned my m... See more
Company replied
Company details
Written by the company
Direct Ferries is 's werelds grootste onafhankelijke verkoper van veerboottickets. Met een keuze uit meer dan 4412 veerbootovertochten en meer dan 901 havens wereldwijd, gebruiken we realtime prijzen en beschikbaarheid zodat je altijd en overal veerboten kunt vergelijken en boeken via onze website of app. Bij Direct Ferries bieden wij je de beste waar voor je geld. Wij bieden tickets van de grootste veermaatschappijen voor de populairste bestemmingen wereldwijd tegen concurrerende prijzen. Verken onze website en ontdek havens, routes en een schat aan nuttige informatie om je te helpen bij het plannen van je reis. Onze eenvoudige zoekfunctie voor het boeken van overtochten zorgt ervoor dat je de perfecte overtocht vindt, voor de beste prijs. Voor reizigers die op zoek zijn naar de populairste bestemmingen en oversteekroutes, heeft Direct Ferries de oplossing. Van iconische routes zoals Dover naar Calais, die Groot-Brittannië met Frankrijk verbinden, tot pittoreske reizen over de Griekse eilanden, ons platform biedt een breed scala aan opties. Verken de schilderachtige Noorse fjorden of vaar naar de betoverende Balearen voor de kust van Spanje. Of het nu gaat om de zonovergoten stranden van de Middellandse Zee of de ruige charme van de Schotse Hooglanden, Direct Ferries biedt naadloze boekingservaringen voor je droombestemmingen. Met onze gebruiksvriendelijke website en app is het plannen van je volgende avontuur net zo eenvoudig als een paar klikken. We controleren dagelijks tot 1 miljoen prijzen en helpen jaarlijks meer dan een miljoen overtochten voor onze klanten te regelen. Dat is de reden waarom meer dan 7 miljoen klanten ons vertrouwen.
Contact info
2-3 Three Rivers Business Centre, Felixstowe Road, IP10 0BF, Ipswich, United Kingdom
- www.directferries.nl
4.1
Great
11K reviews
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Easy and transparant
September 27, 2025
Travelling to England.
We’ve used the service many times, we find it to be our finest choice when travelling to England. We board in holland in the evening and after a normal night’s sleep we leave the boat feeling fresh and ready to drive to our destination.
September 23, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Quite good
Quite good, but to change the booking gave some inconveniences. Not so clear with the app and following emails etc… bit confusing
August 9, 2025
Reply from Direct Ferries
Hello,
Thank you for taking the time to leave your review, we really appreciate all feedback.
We are sorry that you experienced issues on our app, we have passed on your feedback to our technology team to investigate the issue and make improvements so your next experience with our website will be much smoother.
If there is anything else that we can help with, please don't hesitate to get in touch with us.
Kind regards,
Direct Ferries
Hello
Hello, Maybe i'm a little early with this response.
We still have to take the ferry from Hirthals to Kristiansand, and 3 weeks later back to Hirthals.
As it is our first time going to Norway, it took a little effort to figure out who is offering the ferryservice but the common site is verry helpfull.
August 28, 2025
Its a scam
First confusing site about the harbor. You ask for Formia, they direct you to Terracina. Pricing not clear, halfway your booking it becomes a lot more and almost double than the harbor price.
Than you receive an sms 10 minutes before embarking that the trip has been canceled due to weather and sea conditions. It's an amazing beautiful day with NO bad forecasts. No money back, just a phone number of the harbor to call.... of course they can't help you. REALLY A BAD SITE TO BOOK, IF YOU WANT TO BE SCR***D OVER FOR YOUR MONEY GO HERE
September 22, 2025
Unprompted review
Reply from Direct Ferries
Hello.
Thank you for taking the time to share your feedback. We’re very sorry to hear about the confusion and frustration you experienced.
Unfortunately, we are unable to locate a booking in our system using the reference number provided. If your booking was made directly with the operator or through another booking agency, we’re unable to assist, and you would need to contact them directly.
If you did book with Direct Ferries, please contact us via Messenger on our website so we can review your booking:
1. Open Messenger.
2. Select “Confirmation Emails and Check-In”.
3. Choose “Confirmation Email”, then “I haven’t received my confirmation email”.
Kind regards,
Direct Ferries
Good service good ship!
September 19, 2025
Never again!
Whatever you do, do not book with this company! We should have booked direct and are now paying the price. Our ferry got cancelled on Saturday and instead of booking us on the next available one, I.e. Sunday, they thought we’d like to miss 2 days of our holiday and booked us on the Monday one, thanks Direct Ferries, a brilliant start to our holiday! We would have cancelled but our week long accommodation had already been paid for. Trying to get answers off their team was like pulling fingernails, never again, be warned.
September 19, 2025
Unprompted review
Reply from Direct Ferries
Hello Peter,
Thank you for your feedback. We’re very sorry that your experience did not meet expectations.
Unfortunately, without a booking reference, we’re unable to locate your booking directly. Please contact us via Messenger so we can assist you.
We understand how frustrating it is when a sailing is changed or cancelled. Due to the nature of sea travel, delays and cancellations can occur, often for safety reasons such as bad weather. Whenever possible, we notify affected passengers by SMS and email.
We apologise for the inconvenience and appreciate your understanding that these changes are beyond our control.
Kind regards,
Direct Ferries
Perfect return of money
I ordered tickets online but I didn't receive them on time, Then I bought tickets at the ferry desk and so I paid twice for the same tickets.
After a complaint at Direct Ferries they returned my money.
Perfect from Direct Ferries
September 17, 2025
Reply from Direct Ferries
Hello,
Thank you for taking the time to share your feedback. We sincerely appreciate your input, as it helps us identify areas for improvement.
We are very sorry to learn that your experience did not meet expectations.
I will be sending you a separate email shortly to discuss your complaint in more detail.
Kind regards,
Direct Ferries
Very easy to make a booking
September 15, 2025
Please review the companies that you work with @Direct Ferries
I took the Armas ferry from Al Hoceima (MA) to Motril (ES) and it was one of the worst travel experiences I’ve ever had. The ferry left more than two hours late, with no proper communication. Inside, there was no functioning air conditioning, leaving passengers in unbearable heat and humidity, people were literally fainting. No refreshments or water were offered, and many passengers were forced to sleep on the floors due to overcrowding. Safety was also questionable, with an obvious lack of first aid responders on board. To top it all off, the tickets are outrageously expensive for a miserable six-hour journey. Absolutely unacceptable and I would never recommend this company.
August 13, 2025
Reply from Direct Ferries
Hello,
We greatly appreciate you taking the time to give your feedback.
We're sorry to hear that you had a negative experience, however it seems that your review is in relation to your experience with the ferry operator at the port and whilst on board the ferry. As this is not a review related to your experience of using the Direct Ferries website or interacting with the Direct Ferries Team, we’d kindly ask you to consider revising your star rating to reflect your thoughts on your experience with Direct Ferries.
We appreaciate your understanding and we will pass this feedback onto the ferry operator on your behalf. If there is anything else that we can help with, please let us know.
Kind regards,
Direct Ferries
Amazing customer service
Amazing customer service, rarely have I come across a company who goes the extra mile for the customer. We had an issue regarding our passports and weren't able to board the ferry. They were able to negotiate with the ferry to rebook it to the next day with an extra cost of €25. Also the platform is very easy to use!
August 24, 2025
Do not use this company
Do not use this company. Shocking service and impossible to establish proper contact with their customer services. I cancelled a booking on a Flexi ticket and they have refused to acknowledge that the cancellation request was made even though they acknowledged the request. They use this App for contact and the conversations simply "disappear" and you have no means of recall.
Booking reference: DFP188830122 -
August 16, 2025
Unprompted review
Reply from Direct Ferries
Hello,
Thank you for taking the time to share your feedback. We sincerely appreciate your input as it helps us identify areas for improvement.
We are truly sorry to learn that your experience did not meet expectations, both yours and ours. However, we can see that we have processed the refund as per Flexi terms and conditions and a separate email was sent to you with further details regarding this refund.
Please accept our sincere apologies once again. Your feedback will be thoroughly reviewed by our Customer Service team, and we will use it as a learning opportunity to make sure that we get it right next time.
Kind regards,
Direct Ferries
Many facilities
Many facilities - also for children - but I think we could have also used one quiet area ;)
August 6, 2025
They steal your money
They steal your money. And they hide behind systems
August 18, 2025
Unprompted review
Reply from Direct Ferries
Hello Abdel,
Thank you for taking the time to share your feedback. We really appreciate it, as it helps us identify ways to improve our service.
We’re very sorry to hear that your experience didn’t meet expectations — both yours and ours. Our aim is always to provide the highest level of customer service, and we regret that we’ve fallen short on this occasion.
At the moment, we haven’t been able to locate your booking as no DFP reference number was provided. If you could share your DFP number, we’ll be able to look into this further for you. Alternatively, you’re very welcome to reach out to us via our messenger service.
Thank you for your understanding, and we look forward to hearing back from you so that we can help resolve this matter.
Kind regards,
Direct Ferries
I couldn’t make my departure at Rødby
I couldn’t make my departure at Rødby, and wanted to change my departure time. Very hard to get anyone to respond, and when that happened, Direct Ferries charged 97 euro’s. If I had booked directly with Scanlines, I could just show up and sail without any extra charges if there’s space available on the ferry. NEVER USE DIRECT FERRIES but buy directly with the boat company.
August 15, 2025
Unprompted review
Reply from Direct Ferries
Hello,
Thank you for taking the time to leave your review.
Please be informed that the amendment prices are determined by the ferry company and are not set by us. The quote you received is the same as the one we have obtained from the ferry operator.
We apologize for any frustration this may cause regarding the pricing, but it is unfortunately beyond our control.
Thank you.
Kind regards.
Direct ferries.
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