From start to finish it was very easy to insure compared to other companies. It was also helpful at certain questions it explained why you would select that cover. I find some companies almost try to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Much cheaper Landlord's insurance than the quotes from GoCompare etc. Helpful call centre and documents sent by post for my records. My property agent says claims are always dealt with properly from... See more
Company replied
Direct Line Landlords Insurance I had a really positive experience with Direct Line when setting up my landlord insurance. The staff were genuinely friendly and took the time to talk me through ever... See more
Company replied
I wanted to make new alterations to my policy and a very kind lady listened and then carefully explained about how I can make these changes. She put me through to another good listener who sorted out... See more
Company replied
Company details
Written by the company
Solving problems is what we do. Policies for tradesmen, professionals, landlords, van drivers & home business owners.
Contact info
United Kingdom
- 0345 303 1753
- www.directlineforbusiness.co.uk
4.5
Excellent
11K reviews
Asks customers to review
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Customer service communication/attitude. Could do better.
On phoning to confirm product and detail, the customer service could have been a lot better.
August 7, 2026
Reply from Direct Line - Business
We're sorry to see you were not impressed with the customer service you received. This isn't the outcome we aim for and we appreciate your feedback. Christy
All done online
All done online, website worked well, and I managed to get a policy in place fairly rapidly.
August 14, 2026
Reply from Direct Line - Business
We're so happy to hear our online process was smooth and efficient for you. We appreciate your positive feedback! Christy
Reply from Direct Line - Business
We're so glad to hear that you consistently receive great and helpful service from us. Thank you for your wonderful feedback! Christy
Reply from Direct Line - Business
We're glad to hear your experience was easy. We're sorry to see the paperwork took ages to arrive. Christy
Quick easy and above all cheap
August 14, 2026
Reply from Direct Line - Business
We are so glad to see you found our service to be quick, easy, and affordable. Thank you for your wonderful feedback! Paddy
Reply from Direct Line - Business
We're so pleased to see you found our pricing great and the online purchase process easy. Thank you for your wonderful five-star review! Paddy
competative pricing
August 14, 2026
Reply from Direct Line - Business
Brill, that's great to see, Bob. Paddy
Bereavement support to change account t…
Bereavement support to change account t details was considerate and efficient.
August 14, 2026
Reply from Direct Line - Business
We're truly sorry for your loss, Gareth. We understand this is a difficult time, and we're glad our team was able to provide considerate and efficient support when you needed to update account details. We appreciate you sharing your experience. Paddy
Reply from Direct Line - Business
We're delighted to see our pricing was a positive factor for you. Thank you so much for sharing your feedback with us! Paddy
Reply from Direct Line - Business
We're so glad to see our team member was helpful and efficient! Thank you for taking the time to share your positive experience with us. Paddy
Painless reinsurance at sensible rates
August 14, 2026
Reply from Direct Line - Business
We're so pleased to see you found our reinsurance process to be painless and our rates sensible. Thank you for your positive feedback. Paddy
Reply from Direct Line - Business
We're so happy to see our online application process was easy for you and our premiums are competitive. We appreciate your positive feedback! Paddy
Very good service everything explained
August 14, 2026
Reply from Direct Line - Business
We're happy to see our service was clear and helpful. We appreciate your positive feedback! Paddy
Reply from Direct Line - Business
We're delighted to see our team was prompt and clear in their explanations. We appreciate your positive feedback! Paddy
Staff really helpful and good service…
Staff really helpful and good service and great price would pass info on to other people.
August 14, 2026
Reply from Direct Line - Business
We're so pleased to hear that you found our staff helpful and our service great, along with the excellent price. We truly appreciate you sharing your positive experience with others! Christy
Reply from Direct Line - Business
We are delighted to hear that you found our advice clear, pleasant, and helpful. Thank you for your wonderful feedback. Christy
Quick and easy
Quick and easy
I am happy with the process for getting landlord insurance. Also the quote and coverage were satisfactory.
July 17, 2026
Reply from Direct Line - Business
We're so glad to hear that obtaining landlord insurance was a quick and easy process for you, and that our quote and coverage met your expectations. Thank you for sharing your positive experience, David! Angelina
Managed to get answers to numerous…
Managed to get answers to numerous questions so contact was possible. Staff were helpful and patient. Paperwork and emails all received. Competitive rates.
August 7, 2026
Reply from Direct Line - Business
It's great to hear we could help answer your questions. Thanks for your review, we appreciate it. Aston
Reply from Direct Line - Business
We like to make things easy, Janet. Thanks for your review. Aston
Landlord reluctant to buy insurance Agent answered my numerous questions…
Agent answered my numerous questions efficiently and with patience. He also has a sense of humour which I appreciate. His explanations were clear.
August 7, 2026
Reply from Direct Line - Business
This review is music to our ears, Mustafa. Thanks for sharing your experience. Aston
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