Direct Line - Business Reviews 

helpful staff and nice

Excellent telephone service with my problem resolved by Josh. Very well done.

I am currently living in Europe and still maintain a property in the UK. Getting a company to insure the apartment whilst being an Ex-Pat has proved difficult in the past. Direct Line made this a simple and straightforward exercise, so well done Direct Line and I look forward to doing business with you. Your prices are very competitive and your attention to customer advice and notification, excellent.

Good price and good service

Great service, thank you

The youn girl was friendly &good knowable

I use their chat service please note this is NOT secure to cancel my business insurance paid via direct debit. The policy. Cancelation date is after the final direct debit payment but told to provide credit card details over the chat or over the phone. Now what right does this company have to violate my security. Credit card companies make it clear not to provide these details through mediums as they requesting. They cannot amend the final direct debit which is bull dust. And cannot pay by cheque or bank transfer. So stuff the customer trust us we will not loose your credit card details.... we very safe through a web based chat or over the phone. I am raising this under the data security act. Something so freaking simple that every other company can do except this bunch of idiots

very efficient transfer of insurance to a limited company

Service provider was excellent.

Great value for money, nice and easy to get your quote online

Great cover great policy at a good price.

I found the site very slow and unfortunately this caused me to make a mistake and buy a policy that didn't meet my needs. When I asked to cancel it I was told the refund would take 16 working days and that the 16 days wouldn't start until the start date of the cancelled policy. This meant that I wouldn't get my money back for about 6 weeks. I raised a complaint and suddenly the money could be returned in 3 days.

Policy renewal premium increased by 35%. Although had Landlord Insurance policy with Direct Line for many years, & car policies too, there was no customer services empathy. Reluctantly I chose to obtain like-for-like quotes from insurance providers... including AXA & yes even Direct Line online quote too. Every quote was cheaper with AXA even offering an extra 10% discount incentive for new business. Despite Direct Line website even overtly stating a business insurance price match policy, no effort whatsoever was made to retain my custom!

My auto renewal did not renew last year
Called to find out what had gone wrong
No info available not even renewal paperwork
Passed through to reset up a new policy no issues apart from more expensive
Staff friendly and helpful

Easy online, no nonsense quote. Another winner for Direct Line.

I took out this policy as I already have my two vehicles insured with. The main reason is your competitive pricing also the fact that I can speak to someone on the phone is really important.
Cathel Morrison

The member of staff i spoke to was helpful and good

I wish I could remember the name of the guy that called me as he was great, very helpful.

Happy with the product and price, but the communication and admin was extremely poor!
I did a quote on line, but it didn’t arrive by email and that led to a 3 day comms process getting it resent, albeit it never did arrive when promised.
Had it not been for the good price and cover level, I wouldn’t have bothered.
Note: Most of this was done by webchats, as when I called customer services the 1st time, the agent said she couldn’t help, as she didn’t understand the online system???

Great service