Direct Save Telecom Reviews 

Very knowledgeable, everything was put in very easy to understand description. Julie was who I spoke to.

Staff contacted me regarding a new upgrade package for my broadband. Constructive informatiion given, sorted out an outstanding connection problem, and ordered a new package. An installation date 07/07/2026 has since been provided. Pleased with service.

Spoke to Sami Robson, really polite guy and very helpful, explained everything in detail. Would use this company again.

The lady was very helpful and understanding I truly appreciated the call we had and now I can get the upgrade to my Internet. Thank you Kerry for all you did to help me.

Kerry called today in connection with my current contract which is about to end. She was very patient despite a poor reception. She had a good knowledge about the different products and explained how I could benefit. We were disconnected but she left a voicemail and called back. Excellent customer service and I am very satisfied with Direct Save.

Very good service thank you

Kerry made everything easy to understand and saved me money at the same time. Thank you. Good company to deal with generally.

Very helpful, Kerry was good to talk to. All our contact with direct save in the past many years have been good and efficient.

A really good company, staff brilliant Kerry who talked us through our continuing contract was a real star it was a joy to speak to her.

Kerry, a kind lady, who is not a gramophone record or speaking clock, did a splendid job of explaining things to me.
She is to be congratulated on speaking intelligible English, rare these days.
And I don't think she was a scam, but if so a jolly good one.

The customer service is always very helpful..an today kerry hadlum was so helpful thank u kerry ...

Talking to a human person almost immediately! Brilliant! Do not like these AI hurdles now adays! So well done Direct Save!
Snigdha H was particularly helpful and friendly, answering my questions efficiently and making sure I understood what needed to be done - then emailed confirmation of our conversation! Brilliant!
Used Direct Save for my son at university for a year contract! Would definitely recommend! From start to finish it’s been effortless!

The customer care representative was
Very professional and willing to help with my inquiries.

I am not sure what went wrong. We have not had a phone and internet service since OPENREACH came to the job.
I don't think that the situation is down to anyone individual it is just one of those things that is sent to try us.
I hope that this report gets to someone in OPENREACH.
TA TA everyone

I spoke to a lovely advisor called Rosemary, who explained the switch from another provider clearly. She was very friendly, and even phoned back to check we were happy with everything.
Excellent customer service!

Kerry gave me a ring about the upgrade to digital system.
She was very clear about what was happening.What a nice lady.

I originally left a negative review after experiencing much lower broadband speeds than expected. My package was 900/180 Mbps, but I was only seeing around 90/80 Mbps. I contacted support, became frustrated with the situation, and eventually requested cancellation. I was also informed that an early termination fee would apply.

However, after further investigation, I found that the speed issue was actually caused by my own house wiring and connection setup, not Direct Save Telecom’s service.

Based on their terms and conditions, they were fully entitled to apply the early termination fee after my cancellation request. However, Dan from customer service contacted me and offered to reconnect my service, reinstate my contract, and remove all cancellation charges, which I genuinely appreciated.

I still believe customers should be allowed to change their router SSID and Wi-Fi password, as mentioned in my original review, but I wanted to update my feedback fairly and acknowledge the good customer service and understanding shown in resolving the issue.

Updating my rating to 4 stars.

Kerry was absolutely fantastic in navigating me through what needed to be done. She obviously knows her subject extremely well and was reassuring as to actions to be taken. She was also extremely pleasant to talk to and I cannot give her enough stars.

I have found the service very hands-on and responsive. Despite a small delay in receiving equipment, which was rectified immediately, and delayed connection days were promised to be credited, the call centre staff were knowledgable and gave good instructions over the phone for successful connection.

I have been with Direct Save Telecom for many years and would very much like to recommend them.