Not so much a purchase, more of Direct Sports' super help when, after 5 months during which I hadn't opened the box of shoes, I realised (just before cutting the tags off!) although the box stated siz... See more
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It was a straightforward purchase. The shoes were the lowest price I could find at the time. Delivery took two working days and was delivered by Royal Mail using the 48 hour tracked service. The box w... See more
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Amazing deal got the racket I wanted at the grip size I needed! Payment options offered are fantastic too you got PayPal which comes with all of its offerings, the racket itself was dispatched and... See more
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Ordering and communication all straight forward. Competitive pricing. Delivery is extra but made clear. Good range. I ordered 4 rackets for decision to be made for 1, returning the other 3. For d... See more
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Company details
Written by the company
Direct Sports, Racket sports, Running, Hockey & specialist shoes
Contact info
Wynyard Business Park, TS22 5TB, Stockton On Tees, United Kingdom
- enquiries@directsports-eshop.com
- www.directsportseshop.co.uk
4.0
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 48 hours
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Wasted journey, unhelpful customer services on this occasion
I have been using Direct Sports for new tennis rackets, shoes and restrings for many years though was very disappointed with the recent experience following a restring. The restrung racket seemed overly tight with minimal string movement so I decided to try and test its performance which satisfied me that the specified tension was not what I received. Bearing in mind I have been using the same string tension and same string manufacturer for over 7 years I am confident with my opinion that an error had occurred with the string tension for this particular restring. I am very aware rackets loose tension over a period of time and considered this before deciding to raise the matter with Direct Sports.
I called Direct Sports to see if someone could give me advice on what do to and was advised that they were unable to provide any advice over the phone and that I should bring the racket to their facility in Wynyard.
I took a 16 mile round trip to Direct Sports and asked if they had the equipment that sits on the strings to determine the string tension while the strings are in place as I felt the strings were overly taught. I was advised they do not have such equipment and their stringing machines are calibrated weekly.
Direct Sports were unwilling to offer free string replacement.
I am not sure why I had to undertake a 16 mile round trip to be told they were unwilling to offer to resolve the issue.
Over the years I have been really happy with Direct Sports though sadly, when things don't go well, it appears that their customer service falls well short of expectations. Certainly this is my experience on this occasion.
Following Direct Sports Customer Service review on 10th April I have reduced the rating as clearly they have not read my feedback. Direct Sports should note that (as advised in this review) a 16 mile round trip was taken to return my racket to your facility in Wynyard and was advised by your stringing team that it was customer services that refused to offer a replacement to resolve the stringing issue.
April 8, 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for your feedback. We are sorry to hear that you have been dissatisfied with your experience on this occasion. Unfortunately, we are not able to make any assessments on strings without seeing the racket in person. We do not have specific equipment to measure tension as these do not always deliver an accurate result, however our stringing team are highly experienced and our stringing machines are calibrated regularly to ensure the most accurate tension. If an issue had been found with the stringing on your racket, we would have been able to provide a different resolution.
Kind Regards,
Direct Sports
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Great service, great prices.
I ordered my tennis shoes from Direct Sports at a very competitive price and they arrived on time and were exactly what I wanted. Great service!
April 2, 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for your review. We are glad to hear you are happy with your order and hope you will shop with us again soon.
Kind regards,
Direct Sports
Service was excellent
Service was excellent, delivery was good, the only down side was the carrier as the packaging was not very study and the tube were slightly flatten. But still playable.
April 2, 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for taking the time to leave us a review. We are proud to offer a high level of service, and are sorry to hear that there was an issue with your delivery. We are always reviewing our courier services and will pass this feedback on.
Kind regards,
Direct Sports
First time using Direct Sports and will…
First time using Direct Sports and will definitely use again. Amazingly fast delivery and well packaged. Also, great to find a retailer that carries walking shoes in half sizes.
March 20, 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for your great review. We are glad that you were able to find your right size and that you are happy with our quick processing times. We look forward to your next order with us.
Kind regards,
Direct Sports
Everything was delivered on time and as…
Everything was delivered on time and as described on the website
March 23, 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for your review. It is great to hear you are happy with your order, we hope you will shop with us again.
Kind regards,
Direct Sports
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Ordered my trainers and got them within…
Ordered my trainers and got them within the week very good
March 23, 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for your review. It is great to hear you are happy with our level of service. We hope you will shop with us again.
Kind Regards,
Direct Sports
Good price and prompt delivery.
Good price and prompt delivery.
Arrived on time - exactly as stated. Happy to use them again.
March 23, 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for your review. We are glad you are happy with your order, we hope you shop with us again soon.
Kind Regards,
Direct Sports
EASY TO ORDER AND ARRIVED EARLY AHEAD…
EASY TO ORDER AND ARRIVED EARLY AHEAD OF EXPECTED DELIVERY DATE
March 20, 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for your positive review. It it great to hear your order arrived even quicker than expected, we hope you are happy with your items.
Kind Regards,
Direct Sports
Reply from Direct Sports
Hi,
Thank you for your review. We are glad to hear about your positive experience and look forward to your next order with us.
Kind Regards,
Direct Sports
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Brilliant customer service
Brilliant customer service. Thank you especially Meghan for your help
March 17, 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for leaving us a review. We are pleased to have been able to support your query, and will pass this feedback on to our team.
Kind Regards,
Direct Sports
Great price
Great price - cheapest I could find on the internet. I would buy from them again
March 16, 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for your review. We are committed to offering the most competitive prices, and are glad to hear you found a great deal with us.
Kind Regards,
Direct Sports
The K-Swiss tennis shoes I ordered were…
The K-Swiss tennis shoes I ordered were competitively priced & were promptly delivered - I’m a very happy customer!
March 22, 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for leaving us a review. It is great to hear that you are happy with your order, we hope you will shop with us again.
Kind Regards,
Direct Sports
I found the website easy to navigate
I found the website easy to navigate, ordering was easy, updates on delivery, and delivered when stated. All around great experience from direct sports!
March 7, 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for your great review. We are glad to have met your expectations and hope you will shop with us again soon.
Kind Regards,
Direct Sports
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Provided the wide fit trainers I needed…
Provided the wide fit trainers I needed for squash (which were hard to find). Arrived promptly and in perfect condition.
March 6, 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for your review. It is great to hear that you are happy with your item and our level of service. We hope you will order with us again soon.
Kind Regards,
Direct Sports
Poor delivery service
Unfortunately, the racquets were not delivered in time so I had to return them. I also wasn’t refunded the extra charge for the 12pm courier service that I paid for but wasn’t fulfilled 😕
February 26, 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for your feedback. We are sorry that your parcel did not arrive within your expected time frame. Unfortunately due to our couriers' processes, parcels sent outside of mainland UK or to Scotland are subject to a possible delay that means delivery can take one additional day. We do include a note of this at checkout to help make our customers aware of this potential delay.
Kind Regards,
Direct Sports
Excellent customer service.
Excellent delivery time. Good stock of ASIC trainers in correct sizes. The trainers were good quality. Good communication from purchase to delivery. All round a great service.
February 28, 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for your great feedback. We are pleased to have met your expectations and hope you will shop with us again.
Kind Regards,
Direct Sports
No complaints!
Never heard of this business before but will definitely be using again! Size was too small so they exchanged it for no extra money or delivery fees!
February 27, 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for taking the time to leave us a review and sharing your positive experience with us. We look forward to your next order!
Kind Regards,
Direct Sports
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Great value and fast deliver
Great value and fast deliver. Free gifts were a lovely surprise!
February 27, 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for leaving us a review. We are glad you are pleased with your order and extra free gifts.
Kind Regards,
Direct Sports
Love my shoes
Delivery was smooth, fast and free - I love my new shoes.
February 7, 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for your review. It is great to hear that you are pleased with your item, and we hope you will order with us again soon.
Kind Regards,
Direct Sports
Found what I needed and in the size and…
Found what I needed and in the size and style my daughter liked ! Arrived promptly all round good experience.
February 9, 2026
Unprompted review
Reply from Direct Sports
Hi,
Thank you for sharing your positive experience, we are glad you are happy with your order. We hope you will shop with us again.
Kind Regards,
Direct Sports
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