Ordered some expensive Alpinestar Tech 7 boots £289.95 - They leak on the first use due to poor stitching. PLEASE ADVISE AS THERE IS NOW NO WEBSITE
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Can’t beat the prices. Goods showed 1-2 days despatch time and I received them 5 days after ordering however a bit confusing as I kept receiving emails saying I had left the items in the basket, quic... See more
I rated them 1 star before due to payment issue, but I changed it to full stars because they made a huge impressive delivery from UK to UAE. Cool discounts and stuff too! Real ones! Just in 5days. It... See more
New boots were cheaper than any other site! Turned up within the time promised, would definitely recommend dirtbikebitz to anyone and will look here first next time for any riding gear! 🤙🏻
Company details
Written by the company
Dirtbikebitz part of the Internet Fusion Group. Based in the UK, we have over 25 years off-road experience and over 15 years internet and eCommerce experience. We have accounts with all the major suppliers, so if you can't find what you want on our website then please drop us an email and we will do our best to get it for you. At DirtBikeBitz the most important factor is the delivery of customer service which in our opinion is just as important as the quality of the products we provide. We strive to provide our customers, both past and present with the most up-to-date products the off-road industry has to offer. DirtBikeBitz is not just about selling the best gear at the lowest prices - although our competitors may think so! We actively seek new products from overseas expos, to differentiate us from our competitors. We are also proud to support the sport at grass roots level, by actively supporting local clubs focusing on junior riders; our sports future! For your privacy and security, we promise we won't pass on any of your details to any 3rd parties. We use Sage Pay to process card transactions as they use the latest technologies to ensure that your card details are safe and secure and cannot fall into unauthorised hands (we don't even get to see the details if you buy online as the whole transaction process is handled by Sage Pay!) We also accept PayPal Payments which is becoming more and more preferred in online shopping.
Contact info
United Kingdom
- customersupport@dirtbikebitz.com
- www.dirtbikebitz.com
4.4
Excellent
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Good prices and delivery
March 17, 2023
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Honest review
The postage could have been a little faster. But grate items on grate prices. Would use again.
March 16, 2023
Great service and quick delivery
March 16, 2023
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Brought pair gloves they was to small…
Brought pair gloves they was to small and won’t give me refund!! But did deliver on time
March 15, 2023
Reply from Dirtbikebitz.com
Hi Craig,
Thank you for your review. We are sorry to hear your gloves do not fit. I can confirm you are within the 30 day return for refund window, you have raised a warranty return for this item.
I have requested a colleague to get in touch and assist you with your return.
I hope this helps!
Alex - Customer Experience, Surfdome.
Can’t fault the service
Can’t fault the service, fast dispatch, quick delivery. If only all companies followed this example
March 15, 2023
A great company
A great company , they always deliver what you ordered on time . And customer service is very good
March 9, 2023
Speedy delivery and top quality products
March 10, 2023
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The part doesn’t fit says it fits years…
The part doesn’t fit says it fits years 07-08 and doesn’t
March 8, 2023
Reply from Dirtbikebitz.com
Hi Warren,
Thank you for your review. We are sorry to hear of this issue. I have requested our specialist to reach out to you to offer assistance.
We apologise for this issue and for any inconvenience caused.
Alex - Customer Experience, DirtBikeBitz.
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Best price by far for TLD
March 8, 2023
Best price in the web for my glasses
Best price in the web for my glasses, fast delivery and good packaging 10/10
March 7, 2023
Great quality products & extremely…
Great quality products & extremely efficient & fast delivery. Recommend Dirt bike bitz very highly
March 7, 2023
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Currently going through one of the…
Currently going through one of the worst customer experiences of my life. As far as I know they have stolen hundreds of dollars from me.
Get a load of this dumpster fire of a series of events:
I order some shoes in 11.5
They send me 11s.
They ask me to prove it with photos. Ok. Then they say return them using the standard return procedure.
It costs $40aud to send them back. I have to demand that they pay for the return, at no point did they offer to do that. They say they'll refund me, give them the receipt for the post and my paypal address.
They dont offer to send what I ordered.
That was weeks ago. I have heard NOTHING about them receiving the item, my refund or being reimbursed for the postage.
Unbelievable. This is basic stuff which theyve made a complete dogs breakfast of.
Anyway it gets BETTER.
I decide to put that behind me and REORDER the shoes, even paying postage, even though they should have IMMEDIATELY sent my order upon learning they'd botched it.
So I reorder 11.5s............THEY SEND ME 11s AGAIN!!!!!!
Stay away from this company. They wont be in business long.
February 10, 2023
Unprompted review
Reply from Dirtbikebitz.com
Hi Frank,
Thank you for your review. We are sorry to hear of the issue with your orders.
I have requested a colleague to reach out to you today to offer assistance and a resolution for these issues.
We apologise for these issue and for any inconvenience caused.
Alex - Customer Experience, DirtbikeBitz.
Parcel missing, no help from DirtBikeBitz
Ordered my alpinestars tech 7 boots. Dpd delivered and left them outside the front door, 2meters away from the main road/path. At the end of the day when I got back from work my parcel wasn’t there. Dpd has a picture where the parcel was left and that it’s visible and accessible to any pedestrian walking past. Unfortunately within 30 days DirtBikeBitz wasn’t able to sort nothing no new boots or refund. Saying the parcel was confirmed as delivered. I had to fill in missing parcel form. Form had more grammar mistakes than 7 years old essay.
They clearly don’t care about their customers and the customer service is horrible. There is a reason they were cheapest. I will not do the same mistake ordering from them again.
February 8, 2023
Unprompted review
Reply from Dirtbikebitz.com
Hi Rokas,
Thank you for your review. We are sorry to hear of this issue.
Please provide us with your order details. A colleague will reach out to offer assistance.
Alex - Customer Experience, DirtBikeBitz.
I couldn’t fault anything about the…
I couldn’t fault anything about the process. Delivery also came one day sooner which is great.
March 6, 2023
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