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Ordered a pair of Birkenstock sandals. They arrived quickly but one sandal broke immediately. I was offered a £10 refund then a £15 refund but insisted I would settle for no less than a full refund including postage. I was told that to get a full refund I would have to return the sandals at my own expense. I will never order from this company again and would advise everybody to steer well clear.
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