District 5 Boutique Reviews 

109
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with their orders, frequently stating that items were never received or experienced extreme delays. Reviewers often struggled to get updates or refunds, citing poor communication and unresponsiveness from the staff. Several people mentioned that their delivery was unreliable, leading to financial loss and frustration when products did not arrive as expected. However, some customers also noted positive aspects of their experience. A number of people were satisfied with the product quality, describing dresses as stunning, fantastic, or exceeding expectations, often arriving in perfect condition. Additionally, some reviewers praised the staff for helpfulness, clear communication, and professional guidance throughout the ordering and delivery process.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order, with many customers reporting significant issues such as... See more

Product

Customers had ambiguous experiences with product, with many reviewers expressing satisfaction with their... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting significant issues. Some customers... See more

Staff

Clients share ambiguous opinions on staff, with some reviewers expressing satisfaction with the... See more

Quality

People report positive experiences with quality, with many reviewers stating that the dress arrived on time,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I had ordered from this store before and it was a very long wait but my second order never arrived and can’t get a hold of anyone

Rated 1 out of 5 stars

I paid for my dress months ago and told the company that I would need it in early October. I never heard any updates. On August 11, 2025, the company’s representative promised to give me a status re... See more

Rated 1 out of 5 stars

This is a scam company set up to recover funds for all clients whose money was taken for orders never places - this along with their other company called Auraelis Couture are all pushing the same stor... See more

Rated 1 out of 5 stars

the recent reviews was sent from the store team to hide the bad reviews i paid for a dress over $3000 nothing shipped and no reply at all just A SCAM !! the owner kept uploading selfie photos t... See more


Company details

  1. Dress Store

Written by the company

District 5 Boutique is a premier fashion destination known for its curated selection of luxury and contemporary designs. Celebrating 15 years in the fashion and e-commerce industry, District 5 offers an exclusive shopping experience with handpicked collections from top designers worldwide. With a commitment to quality, style, and exceptional customer service, we bring sophistication and elegance to every wardrobe.


Contact info

2.2

Poor

TrustScore 2 out of 5

109 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.2

All reviews

(109)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Patience and clear guidance made…

Patience and clear guidance made ordering effortless. Updates were frequent and reassuring. The dress arrived on schedule, looking elegant and fitting perfectly. Service quality was impressive throughout.

October 7, 2025
Unprompted review
Rated 1 out of 5 stars

SCAMMMMMMMMMM!!!!!!!!!!!!

the recent reviews was sent from the store team to hide the bad reviews

i paid for a dress over $3000 nothing shipped and no reply at all just A SCAM !!
the owner kept uploading selfie photos to the store account with no reply to anyone asking about their order !!! ITS BEEN 3 MONTHS NOW SINCE I PAID

now they closed their website after taking the customers money

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

Ordering a luxury dress online felt…

Ordering a luxury dress online felt risky at first. Regular communication and clear instructions alleviated any concerns. When the dress arrived, it was flawless and fit perfectly. A very satisfying experience.

September 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Custom orders can be tricky

Custom orders can be tricky, but this team handled everything smoothly. Responsiveness and clear communication made all the difference. Delivery was on schedule, and the dress exceeded all expectations.

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Special orders can be daunting

Special orders can be daunting, but support throughout made it stress-free. Delivery timelines were followed accurately. The dress arrived in perfect condition and fit flawlessly. Truly appreciated the professionalism.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

A smooth ordering process with…

A smooth ordering process with thoughtful guidance helped make the purchase easy. Regular updates were provided without having to ask. The final product exceeded expectations, arriving on time and looking gorgeous. A truly five-star experience.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Assistance with sizing and careful…

Assistance with sizing and careful follow-ups made ordering stress-free. When the dress arrived, the material and cut were exceptional. Highly satisfied and would recommend to friends without hesitation.

September 26, 2025
Unprompted review
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Rated 5 out of 5 stars

From start to finish

From start to finish, the experience felt personalized and attentive. Every question was answered, and realistic delivery expectations were set. The dress arrived beautifully packaged, fitting perfectly. Feeling like a valued customer throughout the process.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Smooth communication made the process…

Smooth communication made the process stress-free. Several check-ins ensured the order was on track. The delivery arrived on schedule, and the dress looked stunning. It’s certain that another order will be placed in the future.

September 16, 2025
Unprompted review
Rated 1 out of 5 stars

COMPLETE FRAUD AND SCAM

This is a scam company set up to recover funds for all clients whose money was taken for orders never places - this along with their other company called Auraelis Couture are all pushing the same story. We placed an order in July for delivery August - we know for a fact that the order was never placed with the designer and when we requested an update on order they stated that they had gone into bankruptcy (which actually had been filed in June 2024) and they will update us in a months time. Since then no update and no refund. Now they are pushing dresses on great discounts and asking clients to pay by invoices. We will be notifying the FBI and request everyone scammed to join our cause so we can take this company to justice!

July 7, 2025
Unprompted review
Rated 1 out of 5 stars

I’ve been scammed for nearly $2,000.

I paid for my dress months ago and told the company that I would need it in early October. I never heard any updates. On August 11, 2025, the company’s representative promised to give me a status report on my gown by the end of the day. It’s now mid-September and I’ve still heard nothing. Further, the website is down, phone number is not working, and no one is returning my emails. I’m out the money and have no dress and no time to order a replacement. I’m outraged.

September 18, 2025
Unprompted review
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Rated 1 out of 5 stars

All promises were false, and we didn’t receive what we ordered or our money back

Honestly, if I was able to rate less than one star, I would do that. We have ordered a dress before new year’s eve for a family my brother’s wedding and we were promised that the dress would arrive before the wedding and I costed us an arm and a leg. It didn’t get delivered at all and we weren’t refunded despite their promise to refund if not delivered in time. Until today, we have been sending consecutive emails for refund and they said that finance and management need to provide their approval which have now taken two months and there is not reply. Since then, multiple emails have been sent to request for updates, but all emails are ignored and no response is received from the support team or person who was reviewing my case since it started.

September 12, 2025
Unprompted review
Rated 4 out of 5 stars

I ordered a dress in July

I ordered a dress in July. I was told it would take several weeks to arrive, and the team kept me updated along the way. I followed up a few times and they were always polite and responsive.

By August, they let me know the gown could not be ordered, but they immediately offered me options from their in store collection. I was able to look through their dresses and they had a beautiful selection to choose from. The staff was helpful throughout the process and made sure I had alternatives so I would still be ready for the big day.

Overall, I really appreciate the way they handled the situation and the effort they put into making sure I was taken care of.

August 27, 2025
Unprompted review
Rated 1 out of 5 stars

Today is 08/27

Today is 08/27
Till now I have not heard back from anyone about my dress , my money , or my order ….all what on their site is order processing since early June .
if they are under bankruptcy and our money is gone ..we need to be at least notified by an email.!!
My son’s wedding is upcoming and till now I dont know what is my status .
I placed my order early June ..I requested to be refunded or swap the dress with something ready to ware …no response
I left my phone number multiple times for someone to call ..no response

June 7, 2025
Unprompted review
Rated 5 out of 5 stars

A very satisfied customer here

A very satisfied customer here: The service was excellent and one of their sales reps kept me updated the whole time. My dress arrived in about 3 weeks, just as promised, and the quality is great.

Will be back soon! Thank you

August 16, 2025
Unprompted review
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Rated 1 out of 5 stars

I made an appointment to go into the…

I made an appointment to go into the store location. Paid for a plane ticket to Newark and a hotel room to meet the next day at the store location. I paid $300 to have the appointment at their location. The next morning I went to the location and the doors were locked and no one was there. After an hour of waiting I finally heard from Marga. She said they were not at that location that day. But that was the location she told me to go for my appointment. Again I paid $300 for the appointment. I’ve been dealing with trying to get a refund since June 15th. Every week Marga says she requested a refund and every week I have not gotten a refund. This site is a TOTAL SCAM!!!Do not buy anything from this site. Also everything comes from China and it is cheaply made! When we were waiting the post man brought a package from China. Cheap cheap clothes. Scam Scam! Do not buy!!!

June 16, 2025
Unprompted review
Rated 1 out of 5 stars

I paid $1,500 for an evening dress from…

I paid $1,500 for an evening dress from District 5 Boutique, and my experience has been a complete nightmare. Despite repeated calls, messages, and emails, they have ignored me and failed to resolve my issue.

A business that takes customers’ money and then disappears when there’s a problem should be held accountable. This is unacceptable and unprofessional.

I am sharing this publicly so others know the risk before buying from them. I will not stop until this matter is resolved, and I am prepared to escalate to the media, consumer protection, and legal action if necessary.

May 15, 2025
Unprompted review
Rated 1 out of 5 stars

Scammed out of a $5,000 gown and 4 months

I ordered a very expensive couture Marches gown from District 5 because my size was in STOCK. After inquiring about a few things I was assured that it was in stock and I ordered and paid in full for my dress! Within two weeks I hadn’t heard anything and contacted them through What’s App where after a few days I was told it was sold before I paid for it, even though many days after I paid my order was confirmed. Dealing with Febe and Marga and they have strung me along for almost 4 months now because they put it into Pre order assured mei would have the own in 8-10 weeks. Every week I keep asking them since week 10 and they can never give a completion date. As of yesterday, they are ghosting me after I asked if they were in bankruptcy!!
NEVER EVER USE THEM!!
THEY ARE HUGE SCAM ARTISTS and I will be reporting them to the authorities, Marchesa and my credit card company!!! So heartbreaking! This dress was for my daughters wedding😢

August 5, 2025
Unprompted review

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