DIY Kitchens Reviews 

This is the 2nd kitchen we have purchased from DIY Kitchens. The 1st was 11 years old before we moved and it was still rock solid. The price was comparable to the main chains, but the quality is definitely better. There was so many choices and styles, if we need to do another kitchen in the future it will be from DIY Kitchens. The showroom in South Kirkby is well worth the day trip as it helped us decide on the final design and cabinet style. The nice cold drinks, snacks and coffees were an added bonus.

We couldn’t be happier with our experience with DIY Kitchens. From the very beginning, it was clear that the quality of the kitchen was exceptional. The doors, units, feel incredibly solid, well-made, and premium – easily on par with, or better than, many of the big-name kitchen suppliers. The level of customisation available meant we could design exactly what we wanted rather than compromise on standard options, and the end result is truly our dream kitchen, including a hidden door leading to the pantry and a breakfast cupboard that we dreamed of from day 1.

One of the things that really stood out was the excellent planning and installation guidance provided. The detailed guides made the whole process much easier to manage, and whenever we had questions, the online support resources and customer service teams were always helpful, knowledgeable, and professional. The delivery team also deserves special recognition – they were punctual, courteous, and exceptionally organised, making what could have been a stressful day completely straightforward.

We chose the Sienna True Handleless Cashmere Kitchen, complemented by a slate-coloured splashback and a white marble-effect quartz worktop. The finished result exceeded our expectations and has completely transformed our home. The kitchen is now the true heart of the house, and we can’t wait to enjoy hosting family and friends there for many years to come.

We first heard about DIY Kitchens through google search. Further looking into the company and online reviews, which consistently praised the quality and value for money, we visited the showroom and were sold! After comparing quotes from several suppliers, including Wren, the difference was remarkable. We were quoted over £30,000 elsewhere for a similar kitchen, yet with DIY Kitchens we achieved a higher-quality finish, chose better appliances, and still saved more than £13,000. The value for money is outstanding.

Overall, we would highly recommend DIY Kitchens to anyone looking for a premium-quality kitchen without paying showroom prices. The product quality, customer support, delivery service, and flexibility of design exceeded our expectations, and we are absolutely delighted with the finished result.

Excellent quality and very competitive pricing in comparison to the high street companies. Great showroom that helps you to envisage your kitchen dream. Highly recommended!

We have made 4 orders for kitchens now for various properties. This time was my own house, as usual the delivery drives were great, so helpful and accommodating. A couple of items were wrong/ missing but just one message to customer service and they were arranged and sent out promptly.

The ladies and gentlemen I’ve spoken to in the phone at DIY have always been super polite and friendly.

The quality of the kitchens is impeccable. All came fully built and I went for the Helmsley range and the paint quality and finish on mine was perfect. My fitter commented about how brilliant the quality is and for 1/3 of the price alternative companies wanted to charge me.

Thank you, I have the dream kitchen that I’ve always dreamed of.

We decided to try DIY Kitchens after receiving a quote from a local kitchen company that was much higher than we had expected. We needed to try someone else so we used an independent designer. Once we had finished our design, all we had to do was send it to DIY Kitchens. They quickly provided a complete list of everything we needed, along with a very competitive price. Ordering and payment were both simple, and our kitchen was delivered exactly when promised. We were given the choice of delivery by either a small van or a large lorry, which was helpful. The delivery drivers were excellent and unloaded all the units into our garage. Unfortunately, 3 units were damaged in transit. However, one phone call to DIY Kitchens was all it took to arrange replacements. The new units were dispatched immediately and arrived very quickly. Our kitchen fitter was able to repair the damaged units, so we no longer needed the replacements. When I contacted DIY Kitchens to ask whether they wanted the replacement units returned, they told us to keep them. Rather than let them go to waste, we donated them free of charge to a local kitchen fitter for use in his workshop. Our kitchen fitter was extremely impressed with the quality of both the carcasses and the doors, commenting that they were exceptionally well made. By choosing DIY Kitchens and arranging our own fitter, we estimate that we saved around £10k compared with using a local kitchen company. Thank you, DIY Kitchens, for providing excellent products, outstanding customer service, and a hassle-free experience from start to finish.

Deliver on promises. Failed to deliver a re-ordered element despite it being listed on the delivery note. (Not on van) Has delayed our schedule and cost us more money. After sales service is next to useless.

This is the fourth kitchen I have purchased from DIY kitchens and as with the previous three the quality and price were unbeatable. With the exception of one drawer front being misaligned everything else was perfect and installation was really straightforward.

The misaligned drawer front was replaced with the minimum of fuss and at every stage of the design/purchase/aftersales, everybody I dealt with was really helpful.

I regret to say however, that this will probably be the last DIY Kitchen I buy - I discovered that Howdens have just purchased the company and I am fairly certain they will change it for the worse. A real shame since DIY Kitchens were really different and made it incredibly easy and affordable for homeowners to design and install their own kitchens to a professional standard. Almost a complete antithesis to Howdens!

So long DIY Kitchens and thanks for everything!

This is a company that always seems to be on the front foot. You always know exactly where you stand with your order. Their staff QA your plans with good knowledge and expertise. Queries/requests/complaints are dealt with immediately with a fair degree of empathy - so rare these days !! The quality of their products is really good. Overall this has been one of the best "big product" purchase and buying support experiences that I have had in my many years of similar transactions.

The good -
No pushy sales people. Free door samples. The planning tool (see also ‘the not so good’!), the ability to plan myself (although I did use a freelance designer to give me general layout options and challenge my original ideas), and the quality of the units and doors, the DIYK community and real customer reviews on the website.
The not so good -
The planner can be clunky and throws up frequent glitches but I did get to grips with it, the process of asking questions can be slow, the delivery arrangements are not customer friendly, and refunds are not automatic.

Overall I am delighted with my kitchen.

We purchased our new kitchen units from diy kitchens which we found on line.
Overall impression of kitchen really good quality and up to date modern design. We felt the units were solidly built and look great. We estimated we saved about £5000 by going with diy kitchens and fitting ourselves . Definitely would recommend them

Top experience again second time around said it all

This was the eighth kitchen order I have placed over the last 20 years as I have a small holiday rental business. I have always been a big fan of DIY Kitchens and have recommended them to many others. Unfortunately I had a very problematic experience this time, including with the manner in which they were dealt with. I am sad to say that I will not be giving them my business in future.

I ordered a bespoke-painted in-frame kitchen with an order value of around £15,000. Problems encountered include:
- Significant number of missing and damaged items on delivery. Some items were removed from the delivery by DIY Kitchens themselves as part of their quality checks, but with only 24 hours notice given of this prior to delivery.I understand the need to check for quality but believe this should be carried out in good time to correct the order in time for the agreed delivery, or very shortly thereafter.
- Repeated remedial orders were required over an extended period. The last piece was delivered 6 weeks after the original delivery date! There were long lead times to produce missing and damaged items, with apparently no priority given to a customer whose orders already significantly delayed and otherwise ready for installation.
- Multiple deliveries needed before the kitchen could be completed, including remedial deliveries themselves having items missing and needing to be reordered. This was very frustrating with only passing apologies when these were reported.
- There was poor ownership of the issues within the customer care team, with me repeatedly having to chase progress and often dealing with someone different each time. An individual should have been available to correct so many errors in my order and see the matter through to the end.
- Time spent coordinating replacement parts, deliveries and installation far exceeded what should reasonably be expected.
- DIY Kitchens accepted in principle during the complaints process that my overall customer experience fell below the standard they expected. They acknowledged repeated delays, multiple remedial deliveries and poor complaint ownership.
- However, despite this, the complaint response focused largely on explaining their internal processes (of no interest to me) rather than addressing my horrendous customer experience. Having pressed them a few times on their response, and suggesting they might consider offering me a goodwill discount on my next (already planned) order as an appropriate response to a regular customer, they flatly refused and offered me £200 . This amounted to less than 1% of the value of the order, and a little more than the delivery charge I had paid for the terrible delivery experience. I challenged this and was told that the amount "goes beyond what would ordinarily be offered in circumstances such as these and reflects the overall experience you have described". I have refused to accept the payment as I found it insulting.
The quality of the cabinets themselves remains good (when the quality issues were finally resolved) and not bad overall value, although their prices have increased significantly over the years and they are no longer as competitively priced as they once were.

After being such a devoted customer over so long a period, I no longer feel able to use or recommend DIY Kitchens. I will give another supplier my business going forward.

A great pity.

The materials and construction are quality, even our kitchen fitter agreed that the kitchen units and additional items (cornice, plinths) were better than most rival (big DIY chains, howdens etc). They look great, we opted for solid wood shaker doors. And the review process before ordering gave us piece of mind that we had included everything

Customer service were always helpful, polite and efficient. They managed our expectations and did their utmost to provide replacement parts as quickly as possible.

The only reason we haven’t given five stars is because we had to wait a long time for the laminate worktop to arrive as it was ordered from a different company.

However, the quality of the whole product was fantastic and relatively inexpensive, and we have had no end of compliments from friends and family about what a beautiful and top quality kitchen we have. Consequently we have been highly recommending DIYK to everyone we know!

Experience so far has been fine, the customer services advisors are always pleasant and friendly. The products are of a good quality and reasonably priced. Delivery to date been on time and the delivery drivers have been polite respectful and happy to help

Kitchen quality is amazing, almost half the price to other competitors for better quality! Delivery was the only let down, we got told it would be delivered tomorrow 3 times and then on the day it got cancelled last minute, did eventually get it delivered by the end of the week but after many phone calls.

We are thrilled with our new kitchen from DIY. We have found that they are lovely people to work with when in need of a replacement kitchen. The showroom is first class and staff are extremely knowledgeable and helpful.
The design team were a great help when designing using the online planner.
The quality of our new units are so much better than the old kitchen. I found them easy to install with adjustable feet, hinges and brackets.
The value for money is remarkable when considering the quotations we had from other local and national companies.
Very many thanks DIY

Solid kitchen.
Extremely helpful during planning.
Delivery was smooth
Finish is top quality.
Better than high street kitchen suppliers.

Great price.
Great range.
Fantastic customer service both online and phone.
Excellent custom colour availability.
Well organised delivery - had to phone to find out when it would be, but the items arrived very well labelled and easy to see what's what.
Excellent quality units, only negative is that we had some units customer paints by DIY and already there are small chips, the paint comes off extremely easily.

The whole design/ordering and delivery experience was faultless.
The staff were helpful both on the phone and in visits to store.
I am delighted with the kitchen and feel that it is well made and stylish