Spacepro Wardrobes by B&Q Reviews 

233
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Wrong size tracks delivered. Delivery made Monday 4th May now 20th May still waiting for correct tracks to be delivered. Details/size in the order were checked & all correct. Someone must have read t... See more

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Rated 5 out of 5 stars

The whole experience from website to purchase and fitting was hassle free and I was kept well informed at all stages. The wardrobes were fitted today and again the fitters arrived on time done an exce... See more

Company replied

Rated 1 out of 5 stars

Absolutely shocking, do not buy from Spacepro… failed delivery after waiting over 1 month. They do not care! no communication,POOR customer service. You just get fobbed off! ITS your business yo... See more

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Rated 5 out of 5 stars

Simple but effective rapid assembly sliding wardrobes delivered within two weeks, installed by following simple detailed instructions in 2 hours. Did I mention these are very simple to install? Fit th... See more

Company replied

Company details

  1. Bedroom Furniture Store

Written by the company

B&Q bring you bespoke storage solutions through DIY-Spacepro.com. Spacepro are market leaders in the manufacture of bespoke made-to-measure sliding wardrobe doors and wardrobe storage solution systems.

DIY-Spacepro.com by B&Q

Written by the company

We're commited to making our customers happy!

Contact info

3.1

Average

TrustScore 3 out of 5

233 reviews

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3.1

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(233)

12 reviews in the last 12 months

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Rated 1 out of 5 stars

Ordered 3 door shaker with middle door…

Ordered 3 door shaker with middle door as mirror, sent grey glass mistake, called customer service to have it amended & was told it was my mistake ordering online asked for a call by a manager 3 days later still waiting.
Eventually received contact from a customer service manager after I had put a poor review on trustpilot I might add.however after reading Spacepro’s reply my issue wasn’t rectified and the partial refund was for a different issue damage to one of the doors.
So NO I won’t change my trustpilot review to a more favourable one as your service manager asked.
Now furious!!!!

April 3, 2021
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Reply from Spacepro Wardrobes by B&Q

Hi Adrian,

Thank you for your review.

After looking into this further I can see that our Customer Support Manager has now spoken to you and you have received a partial refund as a gesture of goodwill for the misunderstanding with the order and the marked door that you received.

I hope this would not discourage you from using our services in the future and we would welcome an order from yourself again.

Many Thanks,

Spacepro

Rated 4 out of 5 stars

I've never ordered or fitted these type…

I've never ordered or fitted these type of doors before and I found the descriptions and advice to be perfect.
There is a video to help, which proved extremely useful for me to design my wardrobe. The doors arrived slightly earlier than the 21 day delivery plan (my doors were made to measure), but there was an issue with the first planned delivery as the van had gearbox problems and we had to rearrange, all was ok after this though and I was kept informed all of the way.
The doors were very well wrapped to reduce the risk of damage and although you cannot see if they are damaged at that stage, you have a 72 hour window to report anything. I ordered 3 doors as 2 would have been difficult to take into the loft room to fit. The doors were well made and the runners good quality. The tracks were pre-cut to size and all worked out well with the fitting.
The only issue I had was with understanding how the soft closers worked, but once I had fitted one, it worked out fine.
I would certainly recommend and there is plenty of room for measuring error and a good range of adjustment.

March 28, 2021
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Reply from Spacepro Wardrobes by B&Q

Hi Mark,

We're glad to hear that you were so happy with your most recent Spacepro experience, and that you're pleased with the end product. I am sorry that you was let down by our delivery company on the first planned delivery, however i am pleased that this was rectified and didn't affect your experience too much.

We thank you for taking the time to provide us with your feedback, and very much hope you would consider the use of our services again in the future.

Kind regards,

Spacepro

Rated 5 out of 5 stars

The doors were delivered in good condition and on time.

The doors were delivered to specification.
They arrived in good time and the delivery company were very helpful. I would give the doors top rating as they are easy to install and look great. I think these are am underrated product from B&Q and deserve to be displayed in more stores. The on line ordering works well. Thank you B&Q

March 26, 2021
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Reply from Spacepro Wardrobes by B&Q

Hi Graham,

We're happy to hear that you were so pleased with your most recent Spacepro experience from end to end.

We thank you for taking the time to provide us with your feedback, and very much hope you would consider the use of our services again in the future.

Many Thanks
Spacepro

Rated 5 out of 5 stars
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Reply from Spacepro Wardrobes by B&Q

Hi Ilona,

Thank you for taking the time to leave us a review. We are delighted to hear that you are happy with our services and hope to see an order from you again in the future.

Many Thanks,
DIY Spacepro

Rated 2 out of 5 stars

The items are relatively tricky to put…

The items are relatively tricky to put together , there is much planning to do regarding marking out and specifically nothing to tell you that items can be cut to length.

The draws are not good quality , thin coating of plastic over thin chipboard which breaks when you tighten the locking screws when putting together , all in all very disappointed with the furniture

March 21, 2021
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Reply from Spacepro Wardrobes by B&Q

Hi Paul,

Thank you for taking the time to review our products. As you have ordered made to measure there shouldn't be any need to cut anything down to size as the doors and tracks have been manufactured to the opening sizes provided. However I have passed this on to the relevant department to look into further.

Thank you for your feedback on the Relax interior, I have also passed this on to our Quality team who can take this up with the panel supplier.

Many Thanks,
Spacepro

Rated 1 out of 5 stars

you haven't done anything yet

you haven't done anything yet. Ask me to rate you properly after I receive the goods. I had to take 1 star as you can't bypass choosing one.

March 15, 2021
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Reply from Spacepro Wardrobes by B&Q

Hello Mr Bryson,

Thank you for your review. I have located your order and can see that our delivery company HDS have now spoken to you and booked the delivery for 22/03/2021. The driver will contact you the evening before delivery to confirm his ETA.

I hope that once you receive your Spacepro items, you are happy with the product.

Many Thanks,
DIY Spacepro

Rated 5 out of 5 stars

Excellent quality

Excellent quality, sliding doors look perfect.

March 15, 2021
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Reply from Spacepro Wardrobes by B&Q

Hi Mr Taylor,

Thank you very much for your review, we are pleased to hear that you are happy with your Sliding Wardrobe Doors.

Many Thanks,

DIY Spacepro

Rated 5 out of 5 stars

Spacepro products are very good and…

Spacepro products are very good and easy to install, always had a good response from Spacepro direct, but trying to get thro to B&Q itself on the phone is near impossible, hence why I have had to go direct to Spacepro for updates on when a product would be delivered.

March 11, 2021
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Reply from Spacepro Wardrobes by B&Q

Hi Susan,

Many thanks for your positive review . We are delighted that you are pleased with your Spacepro products and look forward to seeing an order from yourself in the future.

Many Thanks,
DIY Spacepro

Rated 5 out of 5 stars

Looks great

Looks great, good value for money.

March 7, 2021
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Reply from Spacepro Wardrobes by B&Q

Good Morning,

Thank you for your review, we are pleased that you are happy with your Spacepro products and would love to see another order from you in the future.

Many thanks
DIY Spacepro

Rated 1 out of 5 stars

Expensive doors with poor quality

Very Poor quality doors. For the price we paid for 4no. Of the shaker doors the build of them is very disappointing.
They feel flimsy and like they could break every time you pick them up as you try and install them.
The ends are left with a raw edge. Considering the edges are made of some kind of really thin metal material the edges are like the edge of a razor. You would expect a plastic cap or something to make them a bit safer.
Those same metal edges are also very flimsy. You can squeeze the two pieces together with your fingers. Again given the cost they just aren't acceptable.
On the back side of the door (the internal side) there is a piece of mdf. Not painted. Not even the full width of the panel. Just a piece of mdf - I know you don't see it as its inside the wardrobe but it's just poor.
The floor track had to be screwed down. Given the the colour is stone grey and the screws are silver, they stick out like a sore thumb. We ordered some of the sliding doors from b&q 5 years ago and the floor track on them had an adhesive strip - no screws and much neater. Those doors were the minimalist style and were much much better than these shaker ones.
The shaker style has no handles or any kind of groove to get your fingers in. They are very difficult to open without sliding your hands across them (dirty finger prints)

The positives - the delivery was good. They were delivered within about 2 weeks and the delivery itself was done well. A text the night before confirming time and they were here the next day at the time they said.

Overall I think If I had paid anything near half the price I paid I'd be giving them 3 stars. They do look nice when they're in and the soft closes work well when you eventually get them right and also the delivery is quick and easy.

However at the price they were they are just no where near good enough quality. I would actually go as far as to say its shameful the amount they charge given the quality of them.

They are a long long way off being a 5 star product.

March 6, 2021
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Reply from Spacepro Wardrobes by B&Q

Hi Steve,

Thank you for taking the time to review our products and service, we always welcome our customers feedback.

However, we are sorry to hear that you are not 100% satisfied with the doors and have passed on your feedback to the relevant departments, who will look at ways of improving our products.

In comparison to the Minimalist doors they do not have a handle but the Shaker doors are one of our most popular doors and provides a contemporary and more traditional look. We would always recommend that the doors are viewed in a B&Q store before customers commit to ordering online.

Thank you

Rated 5 out of 5 stars

Ordered Custom size mirrored sliding…

Ordered Custom size mirrored sliding doors. Well priced and fitted the space perfectly. Easy to assemble and fit - very pleased.

March 3, 2021
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Reply from Spacepro Wardrobes by B&Q

Hi Mr Hadfield,

Thank you for taking the time to review our products . We are delighted that you are happy and we look forward to welcoming you back for another order in the future.

Many Thanks,
DIY Spacepro

Rated 4 out of 5 stars

A Good Range of Wardrobe Units

Products arrived as on day promised. One item missing from delivery. It took two phone calls to get the missing fixing piece delivered - thus 4 stars rather than 5.

The products themselves are good but some pieces (ie left hand or right hand) would be easier to identify if labels were attached.

February 21, 2021
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Reply from Spacepro Wardrobes by B&Q

Hi,

Thank you for taking the time to leave a review on our products and services.

I apologise for the inconvenience caused with the missing items but am pleased to hear that this as resolved by our delivery company. I have passed on your feedback with regards to the labelling of the products to our production team.

Many Thanks

Rated 5 out of 5 stars

Arrived on time

Arrived on time and all ok fitted well . Did not like the soft closer but still very good value.

February 17, 2021
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Reply from Spacepro Wardrobes by B&Q

Hi Shirley,

Many thanks for taking the time to provide us with your feedback of our services and products, we are pleased to hear that you are happy with your wardrobe doors.

Thank you
DIY Spacepro

Rated 5 out of 5 stars

Good quality doors

Very happy with doors look good only problem was instructions for putting slow closed mechanism parts on to the doors very confusing instructions so didn't bother putting them on

February 17, 2021
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Reply from Spacepro Wardrobes by B&Q

Hi Derek,

Thank you for taking the time to review our products. we are delighted to hear that you are happy with your wardrobe doors.

If you would like to speak to our technical support with regards to the soft close mechanisms, please do not hesitate to contact us on the number provided on your delivery note.

Many thanks,
DIY Spacepro

Rated 4 out of 5 stars

Delivery was prompt and on time the…

Delivery was prompt and on time the doors are excellent but made 20mm too short . I checked my measurements and they were right. I had to raise the bottom of the wardrobe to make them fit. Also the instructions were not clear, especially for adjusting the bottom rollers, the instructions were for a different type of roller. Even though I had a couple of problems I would shop there again as i was very pleased with the product.

February 16, 2021
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Reply from Spacepro Wardrobes by B&Q

Hi Alan,

Many thanks for taking the time to review our products and the service you received. I am sorry that there was a discrepancy with the measurements. If you would like us to look into this further for you, please do no hesitate to call us on the number provided on your delivery note.

Otherwise, we look forward to the possibility of you ordering from us again.

Thank you
DIY Spacepro

Rated 5 out of 5 stars
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Reply from Spacepro Wardrobes by B&Q

Hi Shane,

Many thanks for taking the time to provide us with your feedback. We very much look forward to the possibility of welcoming you back with us again in the future.

Thank you
DIY Spacepro

Rated 5 out of 5 stars

Fantastic product

Great communication great product great delivery service

February 15, 2021
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Reply from Spacepro Wardrobes by B&Q

Hi Shane,

Many thanks for taking the time to provide us with your feedback of our services and products and very much look forward to the possibility of welcoming you back with us again in the future.

Thank you
DIY Spacepro

Rated 5 out of 5 stars

Excellent product doors and track fit…

Excellent product doors and track fit really well, and easy to install.
No prior information regarding delivery though. Call from carrier 3 hours before delivery, luckily we were in.

February 12, 2021
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Reply from Spacepro Wardrobes by B&Q

Hi Martyn,

Many thanks for taking the time to leave us a review, I am pleased that you are happy with our products.

I am sorry that the delivery company didn't confirm the delivery with you beforehand. They should call all customers to book a suitable delivery date and not just turn up. I will take this up with HDS and ensure that it is looked into.

Thank you
DIY Spacepro

Rated 1 out of 5 stars

I ordered sliding wardrobe doors…

I ordered sliding wardrobe doors through Argos nearly two months ago. On date of ordering I was told I would receive them within 21 days. It’s now been nearly two months. I’ve had no contact and all Argos can tell me is spacepro will contact me. As you are the supplier. I’ve tried contacting you a couple times now and not heard anything from you.
I find this appalling, you haven’t even processed the order aswell. According to Argos. Luckily I have the option to cancel and will not be ordering spacepro items again. I’ll take my custom elsewhere.
You’d think during this pandemic you’d want to keep your customers.

February 10, 2021
Unprompted review
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Reply from Spacepro Wardrobes by B&Q

Hi Katie,

Thank you for your review.

I am sorry that you have had this experience with Argos and it has affected your view on our Spacepro products.

I have located your order and i am afraid that this only dropped onto our system on 03/02/2021, it was picked up immediately and planned into production for 10/02/2021. Our orders are sent over to our delivery company HDS the same day it is manufactured and once they have visibility of the order on their system they call the customers to book a convenient delivery date.

I can see that the delivery company did call you today (10/02/2021) and the delivery has been scheduled for 24/02/2021 as requested. As you can see we have processed the order and stuck to the 21 day delivery lead time as we received the order 03/02. I cant comment on how Argos processed the order originally but i hope that you will be happy with your Spacepro products once they arrive and we will be happy to process future orders for yourself either through Argos or an alternative retailer.

Many thanks,
DIY Spacepro

Rated 5 out of 5 stars

Great product

Great product, great price and looks fantastic. I would recommend it to anyone wanting to put a wardrobe space together.
Measuring has to be pretty precise and takes a while to put together but it really is brilliant stuff.

February 6, 2021
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Reply from Spacepro Wardrobes by B&Q

Hi Sam,

Many thanks for your review. We are really pleased to hear that you are happy with your Spacepro product.

If you need anything else, please do not hesitate to get in touch.

Thanks DIY Spacepro

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