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DJKIT® Reviews 

8,163
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive product knowledge, and professional, friendly approach, often going above and beyond expectations. Many people highlight the excellent overall service, describing it as efficient, professional, and making transactions smooth, also appreciating the quality and genuine nature of the products. Consumers frequently commend the fast and prompt delivery, with items arriving well-packaged and often next-day, along with good communication regarding lead times. However, some people mentioned experiencing problems with delivery, such as items being significantly delayed beyond the expected timeframe.

What people talk about most

Service

Users describe positive interactions with service, consistently highlighting the friendly, helpful, and... See more

Product

Customers had positive experiences with products, frequently praising the wide range of equipment available... See more

Staff

Consumers find staff to be positive, consistently praising their helpfulness, knowledge, and professional... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speedy and fast delivery,... See more

Order

Reviewers mention positive feedback about their ordering experience, frequently highlighting the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A 5 star experience buying some new Pioneer gear. I would highly recommend anyone to use DJkit.com! I spoke to Byron a couple of times in the shop who provided some really helpful and practical advi... See more

Rated 5 out of 5 stars

I have purchased from djkit a few times now over the past years. I have to say if everyone you dealt with had the compassion these guys have and give, the world would be a better place. Customer serv... See more

Rated 5 out of 5 stars

I recently purchased a XDJ AZ and case and carry case ,highly impressed with the speed the items came and also some great wisdom shared by Byron before purchasing . Overall highly recommended and ve... See more

Rated 5 out of 5 stars

The company offered price matching was one of the great things, it offered many payment options - so I was able to order that day. The sales Byron was super helpful and friendly and stayed with me e... See more

Company replied


Company details

  1. DJ Supply Store
  2. Hi-fi shop

Written by the company

DJ Equipment, Buy in confidence in the UK & Europe from DJKIT® established 1999, Buy DJ Equipment, Decks, Mixers, Pioneer DJ, DJing Equipment. You can pay via Credit Card, Paypal and 0% Interest Free Finance.

Djkit.com Details

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(8,163)

136 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Price promise that isn't really a price promise

I hate companies that offer a price promise but don't deliver.

A price promise tricks consumers into thinking they are getting the best deal when in reality they are not.

I found an item cheaper not just on 1 site but 6, 5 of which the item was £225 which is a saving of £64 compared to DJKit. and 1 site selling at £259 which is a saving of £30.

January 3, 2025
Unprompted review
Rated 1 out of 5 stars

Not impressed with customer service

Placed an order for next day delivery (Tuesday) as per the website availability. Then get a phone call saying delivery would be delayed till Friday because "it's Christmas". No warning on the website and nothing else I have bought recently has been delayed. As I needed the items for a gig I cancelled and ordered from a competitor who can get me the same items delivered by wednesday. Not a great experience at all.

December 16, 2024
Unprompted review
Rated 4 out of 5 stars

I had a great experience with djkit®

I had a great experience with djkit®. The staff were friendly, helpful, and knowledgeable, ensuring I got the right product for my needs without upselling. Greg's expertise helped me choose the Alto Busker PA, which is perfect for my singing. The team showed honesty and patience, making me feel confident in my purchase. Communication was excellent, and the delivery was quick, especially considering past letdowns from other sites. My new decks arrived on time, and as always, the customer service was outstanding. I highly recommend djkit® for their impressive service. Four stars!

November 8, 2024
Unprompted review

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