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D&M Tools Reviews 19,541

•
TrustScore 5 out of 5

4.9

Tool Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, competitive pricing, and efficient delivery. Many people highlight the ease of the ordering process and the prompt arrival of their items, often sooner than expected. The quality of the products and the helpfulness of the staff are also frequently mentioned as significant positives. However, some customers experienced issues with their orders, including receiving damaged or older stock, or encountering minor technical problems. A few people also found the website confusing, leading to accidental duplicate orders.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service. Customers frequently praise the speed of delivery,... See more

Service

People report positive experiences with service, consistently praising the excellent and speedy service,... See more

Product

Reviewers mention positive feedback about product. Customers consistently praise the quality and selection of... See more

Price

Consumers consistently find prices to be very competitive and a significant positive factor. Many reviewers... See more

Order

Customers had positive experiences with order. Many reviewers praised the ease of ordering, with some noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered a planer thicknesser from this company. We had to ring to ask some specific questions about it. The staff were extremely helpful & upon ordering, the machine arrived safely. Packed in a... See more

Rated 5 out of 5 stars

After researching carefully, I ordered the Dewalt DCS520T2 54V XR FLEXVOLT Cordless Plunge Saw - 2 x Batteries, Charger, 2 x 1.5m Rails, Pair of clamps from D&M Tools. It was the best online price fro... See more

Rated 5 out of 5 stars

Visited the store beforehand to look at lathe options and was given some good and helpful. Once ordered lathe was kept informed on delivery, which was the following day. Lathe arrived well packed and... See more

Rated 5 out of 5 stars

Excellent customer service and friendly and knowledgeable staff. Used D&M Tools several times always a very good service Recently ordered goods one day delivered the next Minor technical problem... See more

Company details

  1. Tool Store
  2. Construction Machine Dealer
  3. Garden Center
  4. Hobby Store
  5. Home Improvement Store
  6. Safety and Work Wear Store

Written by the company

D&M Tools are an independent family run business, located in Twickenham. Established in 1978, in 2023 we celebrated our 45th Anniversary. We pride ourselves in supplying Quality Branded Hand Tools, Power Tools and Woodworking Machinery at trade prices, for DIY Enthusiasts and Trade. Our fully trained sales staff are pleased to give you expert advice and knowledge and an after sale service you can trust. Don't miss The Tool Show, our annual show at Kempton Park Racecourse, this year on Friday 9th - Sunday 11th October '26. Full details at www.thetoolshow.com

D&M Tools Information

Written by the company

Free UK delivery on most orders over £99*
*Up to 25Kg max single item. 1-3 working days. Next day delivery option is available For full details of our carriage rates visit our website.
Collect D&M Loyalty Points
When you place an order on-line with us using your loyalty account, you'll earn Loyalty Points (shown in £) on many products*, which can be used as part or full payment on future orders.
Expert Advice & Service
If you would like advice on which is the product most suitable for your needs or budget, or have a question about a tool or accessory, contact us using the details below and one of our fully trained staff will be pleased to help. sales@dm-tools.co.uk tel: 020 8892 3813
Over 10,000 lines available from our on-site stock!
Order with confidence. We hold stocks of the majority of the items we list, stock status is shown on our website and we will notify you by email or phone if any items are not available. (You may also request to be notified when an out of stock item comes into stock.)
1 Hour Delivery Window for most orders*
For the majority of our deliveries you will receive a 1 hour delivery window via email or text notification and you can change your delivery date if not convenient by text or email. * Except heavy or oversize items
Click & Collect
Order on-line or by phone and collect from our Twickenham Superstore (Pay on collection)

Free delivery on most orders over £99*

PLUS next day delivery available

*Up to 25Kg max single item. 1-3 working days. Next day delivery option is available (order before 3:30pm) For full details of our carriage rates visit our website (https://www.dm-tools.co.uk/help#carriage)

Contact info

Promotion box for D&M Tools

The D&M Tool Show '26

Kempton Park Racecourse • Fri 9th - Sun 11th October '26 • FREE Entry

4.9

Excellent

TrustScore 5 out of 5

20K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good company Shane about FED UP EX. THATS THE USA FOR YOU

No problem w8th your company helpfully when Fed up EX sent so many different times 1st between 8.30 and 12. Then by 13.20. Then before 6pm. Then the driver is in Nottingham on his way, but I live in Derbyshire. Finally (as my ring doorbell recorfed) he spent 5 seconds at my door and left couldn't wait 10seconds more as I got to the door he drove of. I waited all morning and it was 13.46 when he arrived with warning. So if I can wait 5 and 3 quarters hrs for him he'shold be able to wait 30 seconds.

April 2, 2026
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service and better support than online portals. When you need support you can speak directly to somebody who is knowledgable and helpful

March 13, 2026
Rated 5 out of 5 stars

Excellent customer service and friendly…

Excellent customer service and friendly and knowledgeable staff.
Used D&M Tools several times always a very good service
Recently ordered goods one day delivered the next
Minor technical problem with the order.
Contacted D&M Tools Problem solved and missing part sent in less than 24 hours
That’s excellent customer services from D&M Tools.

March 23, 2026

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