We ordered a planer thicknesser from this company. We had to ring to ask some specific questions about it. The staff were extremely helpful & upon ordering, the machine arrived safely. Packed in a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After researching carefully, I ordered the Dewalt DCS520T2 54V XR FLEXVOLT Cordless Plunge Saw - 2 x Batteries, Charger, 2 x 1.5m Rails, Pair of clamps from D&M Tools. It was the best online price fro... See more
Visited the store beforehand to look at lathe options and was given some good and helpful. Once ordered lathe was kept informed on delivery, which was the following day. Lathe arrived well packed and... See more
Excellent customer service and friendly and knowledgeable staff. Used D&M Tools several times always a very good service Recently ordered goods one day delivered the next Minor technical problem... See more
Company details
- Tool Store
- Construction Machine Dealer
- Garden Center
- Hobby Store
- Home Improvement Store
- Safety and Work Wear Store
Written by the company
D&M Tools are an independent family run business, located in Twickenham. Established in 1978, in 2023 we celebrated our 45th Anniversary. We pride ourselves in supplying Quality Branded Hand Tools, Power Tools and Woodworking Machinery at trade prices, for DIY Enthusiasts and Trade. Our fully trained sales staff are pleased to give you expert advice and knowledge and an after sale service you can trust. Don't miss The Tool Show, our annual show at Kempton Park Racecourse, this year on Friday 9th - Sunday 11th October '26. Full details at www.thetoolshow.com
D&M Tools Information
Written by the company
- Free UK delivery on most orders over £99*
- *Up to 25Kg max single item. 1-3 working days. Next day delivery option is available For full details of our carriage rates visit our website.
- Collect D&M Loyalty Points
- When you place an order on-line with us using your loyalty account, you'll earn Loyalty Points (shown in £) on many products*, which can be used as part or full payment on future orders.
- Expert Advice & Service
- If you would like advice on which is the product most suitable for your needs or budget, or have a question about a tool or accessory, contact us using the details below and one of our fully trained staff will be pleased to help. sales@dm-tools.co.uk tel: 020 8892 3813
- Over 10,000 lines available from our on-site stock!
- Order with confidence. We hold stocks of the majority of the items we list, stock status is shown on our website and we will notify you by email or phone if any items are not available. (You may also request to be notified when an out of stock item comes into stock.)
- 1 Hour Delivery Window for most orders*
- For the majority of our deliveries you will receive a 1 hour delivery window via email or text notification and you can change your delivery date if not convenient by text or email. * Except heavy or oversize items
- Click & Collect
- Order on-line or by phone and collect from our Twickenham Superstore (Pay on collection)
Free delivery on most orders over £99*
PLUS next day delivery available
*Up to 25Kg max single item. 1-3 working days.
Next day delivery option is available (order before 3:30pm)
For full details of our carriage rates visit our website (https://www.dm-tools.co.uk/help#carriage)
Contact info
73-81 Heath Road, TW1 4AW, Twickenham, United Kingdom
- 020 8892 3813
- sales@dm-tools.co.uk
- www.dm-tools.co.uk
The D&M Tool Show '26
4.9
Excellent
20K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awesome
Awesome! Great web experience and clear comms. Found discontinued Record stand for my drill press which was delivered next day for free - perfect condition - unbelievably good! Well recommended
March 20, 2026
Excellent service
Machine went down on Friday morning, new machine arrived Monday morning; only lost one day production. Used D&M before and had no hesitation in returning to them for best price, availability and rapid delivery.
March 20, 2026
Super-quick... possibly too quick.
As ever, D&M was as efficient as expected, based on previous experience.
First world problem alert:
I ordered for next day delivery just before six on Friday afternoon and the parcel was delivered on the Sunday! It's lucky I was in, but sad that Sundays are now considered working days, at least by, DPD.
The splinter guard tape is, well, splinter guard tape, so this review is only about D&M (superb) and DPD (a little too superb!)
March 20, 2026
great service as always.
March 13, 2026
All Good.
The site had what I needed in stock. I ordered a tool bag for delivery late at night. It was shipped in good time. Communication through emails was spot on. Got my bag all in good condition in a day and a bit.
March 12, 2026
Recently purchased replacement Bandsaw…
Recently purchased replacement Bandsaw blades for my Record PowerBandsaw. D&M provided replacement blades at a competitive price and rapid 1st class delivery. Highly recommended supplier. Thank you.
March 19, 2026
Delivery came on a Sunday
Delivery came on a Sunday, 24 hours earlier than anticipated. Very impressive!
March 17, 2026
The order was delivered on time without any problems and everything came as expected.
The order was delivered on time without any problems . Professionally packaged and im really happy. recommend. Will definitely buy again soon!
March 8, 2026
Sent out immedialy
Sent out immedialy
Paid next day delivery but it took 3 day thats only problem.
March 5, 2026
Fantastic service
Fantastic service, I emailed in a query about a tool accessory on a Saturday, Gary responded very quickly with 2 options. I ordered both online on the Saturday & delivered on Tuesday, perfect solution.
I've used D&M for more years than I care to remember, always really helpful & efficient.
March 14, 2026
top products and fast delivery service.
top products and fast delivery service.
this site is by far the cheapest around
March 5, 2026
Ordered online Ana as promised was…
Ordered online Ana as promised was there the next day fantastic service
March 13, 2026
Wide selection of premium brands on display
It’s getting harder and harder to find retailers where you can browse products in person, especially a wide selection of premium brands. So all the more important to support the retailers where that’s possible and D&M delivers on that.
February 12, 2026
Fast delivery
March 4, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.