⭐️⭐️⭐️⭐️⭐️ Nice and simple process to purchase a motor trade insurance quote. Wes was excellent throughout — he took the time to explain everything clearly and made sure I had all the information I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Toni from the customer services team helped me out with a small IT problem with issuing my insurance details she was very professional when resolving this the phone communication was also good she... See more
Company replied
Aaliyah Garber was amazing with her help. When no one else would help me or put the phone down on me Aaliyah garber made sure that I recieved the help i needed and done it in the time frame i needed i... See more
Company replied
I used DNA Insurance to sort out a new motor trade policy and was looked after by Nathaniel. My situation wasn’t straightforward (recent claims, new business, imports, working from home) but he took t... See more
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Company details
Written by the company
DNA Insurance Services Ltd has grown organically to its current hugely successful position in the Insurance Market through sheer hard work and determination. The last ten years have seen the company grow year on year to a point where we now have over 10...
Contact info
3 The Drive, Jubilee House, Great Warley, CM133FR, Brentwood, United Kingdom
- 01708 988952
- www.dna-insurance.com
4.7
Excellent
262 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Matt saved me £2200 on my renewal 😳 I…
Matt saved me £2200 on my renewal 😳 I was shocked. The bottom line with insurance is no one cares about anything else but the price. An he beat them all by a long way.
November 25, 2025
Unprompted review
Reply from DNA Insurance
Hi Adam, thank you for taking the time to leave us a great review.
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Matt was very helpful and he said he…
Matt was very helpful and he said he would beat my last quote. Which he did and hopefully we can do more business next year.
November 21, 2025
Unprompted review
Reply from DNA Insurance
Thank you for taking the time to leave us a great review.
Hi just had lovely chat all good thx
November 20, 2025
Unprompted review
Reply from DNA Insurance
Thanks for the great review!
Professional team
November 14, 2025
Unprompted review
Reply from DNA Insurance
Thank you for the great review.
Matthew is the best i have ever dealt…
Matthew is the best i have ever dealt with and very honest, we had issues getting quick turnarounds on quotes and he got the job done same day!
November 13, 2025
Unprompted review
Reply from DNA Insurance
Thanks for the great review!
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No recommend this broker
No recommend this broker. Worst experience waiting for my renewal to go different broker
November 6, 2025
Unprompted review
Reply from DNA Insurance
Thank you for your feedback and we are obviously disappointed that you have had cause to raise an issue. We can see form our records that you had an ongoing complaint at the time of posting your review which was being investigated at the time and was subsequently closed to the satisfaction of all parties. We hope that you may consider our services again in the future.
DNA insurance the best broker around
DNA insurance the best broker around. Thomas was very helpful and answered all my questions.I Have been with them for 3 years and I’ve had no issues at all.
Highly recommend getting motor trade insurance through DNA
November 3, 2025
Unprompted review
Reply from DNA Insurance
Thank you for taking the time to leave us an amazing review.
Toni in customer service team was very…
Toni in customer service team was very helpful in every step of the way, had everything sorted out for us efficiently.
October 31, 2025
Unprompted review
Reply from DNA Insurance
Thanks for the great review!
Thomas was very helpful and…
Thomas was very helpful and professional. And found me the right Deal. Many thanks
October 28, 2025
Unprompted review
Reply from DNA Insurance
Hi Michael, thank you for the fantastic review!
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Was refreshing to deal with these…
Was refreshing to deal with these people.
September 30, 2025
Unprompted review
Reply from DNA Insurance
Thank you for the fantastic review!
I have been with DNA insurance for some…
I have been with DNA insurance for some time now and Tom went above and beyond to get me the best cover, I would recommend 👌
October 27, 2025
Unprompted review
Reply from DNA Insurance
Hi Nick, thank you for the great review.
DNA did the legwork and got me a new…
DNA did the legwork and got me a new quote for my insurance at a very competitive price. The advisor that dealt with me by phone was extremely professional and we got my renewal done in no time at all.
October 24, 2025
Unprompted review
Reply from DNA Insurance
Thanks for the amazing review James!
Jack was brilliant and very patient…
Jack was brilliant and very patient help with all the things I needed
October 23, 2025
Unprompted review
Reply from DNA Insurance
Hi Anthony, thank you for the great review.
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Toni was brilliant thanks for solving…
Toni was brilliant thanks for solving my issue
October 20, 2025
Unprompted review
Reply from DNA Insurance
Hi Trevor, thank you for the great review.
Spoke with matthew carpenter today
Spoke with matthew carpenter today, gave me a very competitive price for insurance he was very polite and professional
thanks again
October 17, 2025
Unprompted review
Reply from DNA Insurance
Hi Patrick, thank you for the amazing review!
Aaliyah Garber was amazing with her…
Aaliyah Garber was amazing with her help. When no one else would help me or put the phone down on me Aaliyah garber made sure that I recieved the help i needed and done it in the time frame i needed it for she was truthful in everything she said and understood all of my circumstances. She ensured she called me as soon as she heard from the insurance companies and was overall a massive help and gave me a lot of peace of mind as i was struggling with the other employees deeply as they were not very helpful.
October 15, 2025
Unprompted review
Reply from DNA Insurance
Thank you for the fantastic review Frank.
Reply from DNA Insurance
Hi Mark, thanks for the great review!
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Jack especially was amazing
Jack especially was amazing. Was easy to work with and got me the best deals. Highly recommend DNA and ask for jack.
October 10, 2025
Unprompted review
Reply from DNA Insurance
Thanks for the fantastic review Sunil.
Worse ever insurance company iDNT…
Worse ever insurance company iDNT RECOMMENDED THEM
October 10, 2025
Unprompted review
Reply from DNA Insurance
We’re really sorry to hear you have been left disappointed with our service on this occasion. We have been in contact and explained the reasons for the underlying insurer issuing a cancelation. Adding a vehicle to the MID that does not belong to you is against the terms of your policy. We have escalated this to the underlying insurer but unfortunately, the cancelation has still been issued.
Please do not hesitate to contact us if you would like to discuss this further or would like to look for another policy for you.
Matthew has been outstanding in…
Matthew has been outstanding in sourcing us a cover. We are a relatively new business, so this was a challenging undertaking, but it was delivered, and it was delivered in a very quick and professional manner. I would 100% recommend.
October 8, 2025
Unprompted review
Reply from DNA Insurance
Thank you for taking the time to leave us a great review!
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