Dobbies Garden Centres - Swindon Reviews 210

TrustScore 3.5 out of 5

3.4

Hyde Road, SN2 7SE Stratton St Margaret, Wiltshire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Visited the Swindon branch. Had lunch in the cafe which was very good value - large portions and very tasty toasted sandwiches which came with a nice side salad. Staff were very efficient and friendl... See more

Rated 5 out of 5 stars

Took my granddaughter to see Santa with the elves yesterday What a fantastic experience, the elves were lovely and Santa was so friendly , they chatted and laughed , nothing was rushed We took a... See more

Rated 1 out of 5 stars

I appreciate it was busy but disgusting service at the Dobbies at Stratton Swindon. We were left 15 minutes waiting to be served people who came in after me got served before we did a female e... See more

Company replied

Rated 2 out of 5 stars

Service pretty slow, cannot understand why dogs are allowed in the restaurant. On Saturday a dog did a large poo right in the middle of the Swindon branch cafe. Disgusting for people eating and drin... See more

Company replied


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Hyde Road, SN2 7SE, Stratton St Margaret, Wiltshire, United Kingdom

3.4

Average

TrustScore 3.5 out of 5

210 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Needs TLC

Needs TLC. Toilets are very tired. Air Conditioning on during our visit on a cool day. Cafe was too cold. Seats were dirty & need cleaning.

Toastie’s only available on white bread, where normally other cafe’s offer brown/wholemeal.

Not a great experience and I would not recommend

May 11, 2026
Unprompted review
Advertisement
Rated 2 out of 5 stars

Overpriced

Though the table staff are helpful the cheesy chips were a disappointment and not worth over £5 for such a small helping. Studley Grange restaurant serves a much larger portion for a £1 cheaper. A would attach a photo if I knee how

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Took my granddaughter to see Santa with…

Took my granddaughter to see Santa with the elves yesterday
What a fantastic experience, the elves were lovely and Santa was so friendly , they chatted and laughed , nothing was rushed
We took a few lovely photos
They made the whole experience amazing, well done the team at Dobbies , Swindon

December 13, 2025
Unprompted review
Rated 4 out of 5 stars

Excellent Food, drinks and staff - Dobbies, Swindon

My friend and I go to Dobbies in Swindon, and the food is excellent. The staff is very friendly and cannot do enough for you. Manuel is like his 'namesake'—eccentric in the nicest possible way. The restaurant could really do with some updating, and the toilets are really not good, which is why I gave it a 4* and not 5*. So, if you want a good Brunch, Lunch, or Afternoon Tea, you can't go wrong.

February 7, 2025
Unprompted review
Advertisement
Rated 2 out of 5 stars

Can’t have onions

I attended the cafe and the waitress attended to take my order. As I fancied a toasted sandwich I saw they did cheese and tomatoe so I asked if I could swap the tomatoe for onion. I was told no due to allergy issues. I informed her I am not allergic to onions but she flatly refused my request. So I settled for a cheese and pickle sandwich. When my order arrived it had a side salad smothered in onions.

August 29, 2024
Unprompted review
Dobbies Garden Centres - Swindon logo

Reply from Dobbies Garden Centres - Swindon

We understand your frustration with the experience at our cafe. It's disappointing to hear that your request for a simple ingredient swap was denied, especially since you confirmed you weren't allergic. We strive to accommodate our customers' requests whenever possible, and we will review our procedures to ensure this doesn't happen again. We appreciate you bringing this to our attention and hope you'll give us another chance to provide a better experience in the future.
Dobbies Team

Advertisement
Rated 2 out of 5 stars

Very disappointed to find that I am…

Very disappointed to find that I am unable to view my purchase history and that Dobbies are unable to rectify this issue. Regards M. Castle.

March 27, 2024
Dobbies Garden Centres - Swindon logo

Reply from Dobbies Garden Centres - Swindon

Hi,

Thanks for your review.

I can see that you've contacted us via the website and that a reply was sent to you on the 28th March 2024.

Team Dobbies

Rated 1 out of 5 stars

I appreciate it was busy but disgusting…

I appreciate it was busy but disgusting service at the Dobbies at Stratton Swindon.
We were left 15 minutes waiting to be served people who came in after me got served before we did a female employee walked past us on a number of occasion and said someone would be with us soon.
They continued to serve other people.
I gave up in the end and walked out.
If it is that busy perhaps they need to employ more staff.

March 17, 2024
Unprompted review
Dobbies Garden Centres - Swindon logo

Reply from Dobbies Garden Centres - Swindon

Hi Jane,

Thanks for taking the time to share your review.

I'm really sorry that your visit to our Swindon restaurant was so disappointing and that you didn't receive helpful customer service.

Your feedback is very important to us as it enables us to identify areas that require improvement.

Your comments will be shared with the team to address.

Thanks again
Team Dobbies

Advertisement
Rated 5 out of 5 stars

My daughter and I spent £300 between us…

My daughter and I spent £300 between us with 30% off on Black Friday on all Christmas, a very good deal. In getting home I realised I’d been over charged on the Christmas gift boxes as no discount given. After phoning the store they agreed to refund the discount I should have had.
Very satisfied with service.

November 25, 2023
Advertisement
Rated 2 out of 5 stars

Service pretty slow, dogs should not be allowed near food

Service pretty slow, cannot understand why dogs are allowed in the restaurant. On Saturday a dog did a large poo right in the middle of the Swindon branch cafe. Disgusting for people eating and drinking nearby.

November 18, 2023
Unprompted review
Dobbies Garden Centres - Swindon logo

Reply from Dobbies Garden Centres - Swindon

Hi Derek,

Thanks for sharing your feedback about your recent visit to our Swindon store.

I'm sorry for any inconvenience you faced with slow service and incident.

I'll share your feedback with the store management teak to make them aware of these issues.

Team Dobbies


The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look