Dobovo Reviews 94

l already rent a flat from dobovo.After l want to write my review.but they dont publish.l ask them when will you publish My reviews? still waiting for week and no replay.
l stay in 5 day at 27D Oleksandra Polia Avenue, Kirova, Tsentralny district, Dnipro and smoke only 1 day in apartment.Owner of house take 800 UAH eXtra money from me..for what..Chek out house rules from web page of apartment (Smoking on the entire territory of the housing is prohibited (except for an open balcony, if there is one) ..Show me that where is is writing about pay 800 UAH if you smoke at webpage???
l will not recomond anyone they do not interest about your replay.

I tried to book an apartment with DOBOVO.ua, but it was not successful. Agents from this company started to call me all the time (check on me?), send me spam about some apartment what I did not want. Apartments I wanted to book for some reason were already occupied but still on the list. I've never received answers on my questions from owners.

Their support is not too bad, but they publish appartments' descriptions without any checking. Even after our complains they did not remove false descriptions from their site.

I liked absolutely everything :-) It is a very good company. I've been to Lviv many times, and all of my bookings I've made with dobovo's managers. Very good staff, but only 5 or 7 managers know english)

The service is really great.
I have traveled a lot around Ukraine, and I can surely tell I will definitely use Dobovo in the future. I needed no more than 10 minutes to choose the apartment and to make a prepayment. I also contacted them to make sure that they have received the money, and their customer support was really nice. What's more important, the apartment is great by itself, and the host was very friendly.
I haven't had a problem with getting my reservation and I am completely satisfied with the service

DOBOVO CUSTOMERS Beware of wrong info about the location of Dobovov's Country House Complex, bedroom (6+).
It is far more south than showed in map. Approx 12km. And approx 22km from Kiev Center Town.

Dobovo’s rating are totally slanted by preferential treatment to their favorite owners.

On my first trip to Kieva I had a decent apartment and had to move because I was satying longer for business. After going into dobovo’s office I picked another apartment and was picked up by the owner’s repersentative. The apartment was not even close to the aprtment I had picked, was in a different area of town, was worth about 1/3 of what I had agreed to pay and was the classic bait and switch.

When I complained I ws told the other apartment was undergoi g repairs and not available? They said they could reduce the price in the “dump” I had been taken to.

BTW, there was no reflection in that owners ratings. Dobovo seems to favor specific owners over others and punsihes owners for normal busines mistakes.

Use airbnb. at east they seem legitimate.

(The Dobovo workers and agents seem nice, it is the ethics of the ownership the I highly question.)

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First I really dont have the time to go back into my records to research the number of the attempted bait and switch. I dont get paid for that and its not my reponsibility.

IF you do not "carry responsibilty for owners actions" what exacty DO you do. You put me in contact with the owner who did the bait and switch. I was told by your office that the problem was the apartment I had wanted was under repair after I was picked up and taken there. Yet you carry no responsibility??

Your so called automatic ratings also do not take into consideration human mistakes made by conflicted leasings happening in error by an owner. Thsi can happen for numeorus reasons, many of which are in your control. This can happen because the owner has not yet taken down that the aprtment is not available within a short time frame. This has happened to an owner I know personally and through no fault of their own, their rating was decreased etc.

Saying somethign is automatically generated and cannot be adjusted manually is a total and complete cop out for ineffectual, inaccruate and wrong ratings.

There should be an appeal process for owners when something happens and, if all parties agree, their rating should not be harmed.

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Your records are flawed then ... the two apartments I satyed in were fine and the last one was fantastic ... Interestingly you do not have the record of the apartment fiasco right before the last apartment. That is the one I was referring to .... THAT was the problem and you have no record?!! I had gone to your office to select the apartment and later called your office to complian about what that apartment was ... and you have NO record ... It makes it difficult to rate a negative experience when you dont allow it ...... and , again your ratings are flawed when automatically you reduce ratings IF something had to be canceled by an owner becasue of an overbooking, even if that concelation happened the same day. THAT does not come from someone who stayed in an apartment and does affect the owners rating. This is proven by the fact tha, since I didnt stay in the POS apartment, I was unable to rate it and the experience even though it caused massive stress and affected an entire day.

You are correct, the two apartments I stayed in I gave very positive reviews to. In addition your agent was fairly helpful. The probem is the bad experience is nowhere to be found?

I did not know how to book in Ukraine, and i found by chance this website.

PLUS:
- you have a large choice of appartments in Ukraine mainly, other cities/countries less.
- concentrated on the ukrainian real estate, appartments, studios etc, so this compagny has a very good knowledge of their customers.

MINUS:
- some appartments are unable to be booked, and dobovo.com needs a confirmation of the owner of the appartment, and sometimes you can wait several days before knowing the appartment is (not) available BUT the PLUS is that you know from the very beggining if you can book right now an appartment or not.

Booking process is straight and easy. Booked one apartment in Odessa during few minutes! Hope it will go the same smooth way when I arrive to Odessa...