Doctorcollector Reviews 

74
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company, expressing deep satisfaction with their purchases. Customers frequently praise the incredible attention to detail, gorgeous presentation, and high overall quality of the collectible items received. People note that merchandise is securely packaged, beautifully put together, and consistently matches the accurate descriptions provided online. However, some people mentioned that shipping times were quite long, requiring a significant and sometimes challenging wait of several months for preorders. A few reviewers also noted occasional concerns regarding packages arriving damp or damaged from transit, alongside rare delivery tracking issues.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the incredible collection of high... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the realistic design,... See more

Delivery service

Consumers find delivery service to be ambiguous, experiencing both fast shipping and significant delays.... See more

Order

Clients share satisfaction on order, highlighting prompt deliveries, pristine items, and consistent... See more

Value for money

Customers had positive experiences with value for money, expressing deep satisfaction and noting that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cool selection, collectibles arrived in perfect condition. Fun store! Also, if you have to wait months for a product's release, they keep good track of what you should receive and when. Sounds basic,... See more

Company replied

Rated 5 out of 5 stars

I bought the "Back to the Future" - Time Travel Memories - Metal Box from DoctorCollector, as well as the "Back to the Future - Time Travel Memories II Expansion Kit 1.21 Gigawatts" and the "Back to... See more

Company replied

Rated 5 out of 5 stars

This product was worth the wait. Every piece highlights the intricate part of the Stranger Things series. I may order another collection kit to add to my already growing, Stranger Things memorabilia.... See more

Company replied

Rated 5 out of 5 stars

Doctor Collector has gone above & beyond to provide an incredible experience. I ordered their Back to the Future Sports Almanac, & unfortunately it arrived damp from bad weather that day. Need not wor... See more

Company replied


Company details

Written by the company

Doctor Collector isn’t just another brand. It’s a passion project born from a love of movies, video games, and collecting. Created by die-hard collectors, we make Officially licensed products designed to bring your favorite worlds to life in ways standard merchandise cannot. Inside our secret laboratory, we develop immersive Collector Boxes filled with unique items and experiences that let fans dive deeper into the stories they love. Our goal is simple: to create collectibles that feel special, surprising, and truly made for collectors. We ship our products worldwide, with warehouse operations in Europe and the United States. Our European warehouse is located in Valencia, Spain, and our US warehouse is located in Idaho, USA. Join us and rediscover your favorite universes, because at Doctor Collector, we don’t just make products, we create experiences.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

74 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(74)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

Stranger Things Hawkins Memory box

Bought the Stranger Things collector box and was very impressed with both the product and the service provided. It arrived fairly quickly given the distance and while it was expensive, given the care and detail put into every item in the box it was worth every penny

July 6, 2026
Unprompted review
Doctorcollector logo

Reply from Doctorcollector

We really appreciate this, thank you 😊

It’s great to know both the box and the service lived up to expectations.
We put a lot into making every item feel special, so hearing that it felt worth it means a lot.

— The Doctor Collector Team

Rated 5 out of 5 stars

If you love Stanger Things, this box is for you!

Received an amazing collection of Stranger Things memorabilia. Thank you!

May 25, 2026
Unprompted review
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Reply from Doctorcollector

Thank you so much for your kind review! We’re delighted to hear that you loved your Stranger Things memorabilia collection. Enjoy it, and we hope to see you again at Doctor Collector!

Rated 1 out of 5 stars

Emailed four times but they don’t get…

Emailed four times but they don’t get back you

July 7, 2026
Unprompted review
Doctorcollector logo

Reply from Doctorcollector

Hi Sonny,

We’re very sorry that you didn’t receive a proper reply.

We’ve looked into what happened and found that your messages were sent through our website chat rather than by email. It seems our messaging system was unable to interpret the screenshot included in your first enquiry correctly, so the conversation was not forwarded to our support team as it should have been.

Had the enquiry reached us by email, it would have gone directly to our support team for a response. We’ve now identified the issue with the chat process and are working to prevent it from happening again.

We can see that you decided to place an order after leaving your review, and we’re confident you’ll be delighted with the product once it arrives.

Thank you for bringing this to our attention.

— The Doctor Collector Team

Rated 5 out of 5 stars

Great for fans!

Shipping time was a little longer than expected, a friend pre-ordered the collection 5 days after I did mine, and he got his a month earlier. Overall, though, the quality is outstanding. The items make you really feel like you're a part of Hawkins. Must have for any collector.

July 6, 2026
Unprompted review
Doctorcollector logo

Reply from Doctorcollector

We’re sorry your order arrived later than your friend’s, especially as you placed yours first. Our warehouse teams were working through orders in separate batches, and some teams completed theirs faster than others, which unfortunately caused this difference in delivery times.

We’ve already identified this and are improving the process so future orders are dispatched more consistently.

Thank you for your patience — we’re really glad the quality and the feeling of being part of Hawkins made it worth the wait 😊

— The Doctor Collector Team

Rated 5 out of 5 stars

Worth the wait

Worth the wait! Great collectors items here!

July 5, 2026
Unprompted review
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Reply from Doctorcollector

Glad to hear it was worth the wait! Enjoy your Collector's Box!

Rated 5 out of 5 stars

The Stranger Things box was beautifully…

The Stranger Things box was beautifully made with so many fun details. I love it!

June 24, 2026
Unprompted review
Doctorcollector logo

Reply from Doctorcollector

So happy you loved it! 😊

A lot of care goes into the little details, so it means a lot to know they made the box feel special.

— The Doctor Collector Team

Rated 5 out of 5 stars

Excellent customer service!

I ordered a preorder in April and when it came the product was damaged from the warehouse, and they sent me a replacement the next day! Will definitely be buying again!

June 29, 2026
Unprompted review
Doctorcollector logo

Reply from Doctorcollector

We’re sorry the first one arrived damaged, but we’re really glad we could make it right so quickly 😊

Thank you for giving us the chance to sort it out, and for trusting us again. We’ll be very happy to welcome you back!

— The Doctor Collector Team

Rated 5 out of 5 stars

I absolutely love our stranger things…

I absolutely love our stranger things box with Russian envelope. Seriously the best for a stranger things a absolute must have!

June 30, 2026
Unprompted review
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Reply from Doctorcollector

This made us smile — thank you! 😊

We’re so happy the box felt like a true must-have for a Stranger Things fan. Your enthusiasm means a lot to us.

— The Doctor Collector Team

Rated 5 out of 5 stars

My daughter begged for this Stranger…

My daughter begged for this Stranger Things box. I’ll be honest, with such a long away delivery date I was skeptical allowing her to put out her money to preorder - I had never heard of Doctor Collector before, and I also wasn’t sure she would still even like Stranger Things several months down the road. It arrived few days ago, though, and she rushed to her friend’s house to share the unboxing with friends. She is super into it, and has hung a lot of the pieces up around her room. Some of the pieces are so niche they are right up her fandom alley! Thanks for a fun unique experience! I just wish these could have a shorter shipping timeline so they could make fun gifts too!

June 30, 2026
Unprompted review
Doctorcollector logo

Reply from Doctorcollector

Thank you so much for sharing this with us — we loved picturing the unboxing with her friends. It must have been so much fun 😊

This particular pre-order had much higher demand than expected, which meant we needed several production runs and the delivery timeline became longer than usual. Most of our products are normally available from stock, and our pre-orders do not typically take this long.

We’re really grateful you gave us a chance, and even happier that it turned into such a fun experience.

— The Doctor Collector Team

Rated 5 out of 5 stars

AMAZING!!

It was so cool! At first I didn’t want to buy it because it was a bit expensive, but it was totally worth it! Everything is so high quality and there’s so much stuff 100000/10
(Even though it took a few months to deliver… there’s probably a reason)

July 4, 2026
Unprompted review
Doctorcollector logo

Reply from Doctorcollector

A 100000/10 — we’ll happily take that! 😊

We’re delighted the box felt worth it once it arrived. This release had much higher demand than expected, so production took longer than usual, and we really appreciate your patience.

Enjoy every piece!

— The Doctor Collector Team

Rated 5 out of 5 stars

Long wait but worth it

It was a long wait for the Stranger Things collactable, but soooo worthwhile, My daughters face lit right up and we all had a blast going through all the items contained in the kit. Very well put together.

June 29, 2026
Unprompted review
Doctorcollector logo

Reply from Doctorcollector

What a lovely review to read 😊

Aslo we wanted to thank you for your patience , this pre-order ended up taking a little longer than expected due to the incredible demand and the need for additional production runs.

We’re so glad it was worth the wait and that opening the box became such a special moment for your daughters! I'll share your review with the team.

— The Doctor Collector Team

Rated 5 out of 5 stars

Wonderful product!

Wonderful product!

July 3, 2026
Unprompted review
Doctorcollector logo

Reply from Doctorcollector

We’re so glad you enjoyed it! 😊

Your support means a lot to our whole team.

— The Doctor Collector Team

Rated 5 out of 5 stars

I was skeptical at first but once the…

I was skeptical at first but once the kit arrived the smiles on my kids faces made it worth it!

June 26, 2026
Unprompted review
Doctorcollector logo

Reply from Doctorcollector

Thank you so much for sharing this! It truly means a lot to know that the kit brought such big smiles to your kids’ faces. That’s exactly the kind of moment we hope to create, and we’re so happy it was worth it for your family!

Rated 5 out of 5 stars

Authentic and well thought out!

My daughter was THRILLED with her Stranger Things box. I was impressed with the authenticity and care that was taken in making the items. Everything looked amazing and very real.

June 26, 2026
Unprompted review
Doctorcollector logo

Reply from Doctorcollector

Thank you so much for your lovely review! 😊

We’re really glad the box felt authentic and special to your daughter, and we hope it becomes a great piece in her collection!

— The Doctor Collector Team

Rated 5 out of 5 stars

The quality of everything in the box…

The quality of everything in the box was amazing, I wasn’t expecting so much even with it saying over 50+ items. Will be ordering again

June 29, 2026
Unprompted review
Doctorcollector logo

Reply from Doctorcollector

That’s wonderful to read, thank you! 😊

We’re really glad the box gave you such a great surprise when you opened it.

We’ll be very happy to have you back for another one.

— The Doctor Collector Team

— The Doctor Collector Team

Rated 5 out of 5 stars

Stranger Things Collector

I got my Stranger THings Collector's box!! SOOOO COOL! WOrth every bit, and has so many neat memories from the show and different characters.

June 26, 2026
Unprompted review
Doctorcollector logo

Reply from Doctorcollector

That’s so nice to hear, thank you! 😊
Enjoy going through all the pieces, there’s a lot to discover!

Rated 5 out of 5 stars

beautifully done

items were as described, but blew me away in expectations! the wait to get tk shipping phase was worth it. but even once it was shipped that process was fast as well! would buy from again.

June 25, 2026
Unprompted review
Doctorcollector logo

Reply from Doctorcollector

Thank you so much! 😊

We’re really happy to hear it was worth the wait and that the final result went beyond what you expected. We know the wait can feel long sometimes, so it means a lot to know the experience delivered in the end.

We’d be very happy to have you back again!

Rated 5 out of 5 stars

Sent when they said it would ship,and…

Sent when they said it would ship,and there was a lot more in that collectors kit than I could have imagined. Great work!

June 24, 2026
Unprompted review
Doctorcollector logo

Reply from Doctorcollector

Thank you so much! 😊

We’re really happy to hear the box arrived as expected and that the kit surprised you in a good way. That’s exactly what we hope for when someone opens one.

Enjoy your collection, and thanks again for your kind words!

— The Doctor Collector Team

Rated 5 out of 5 stars

Very fast and Professional Customer…

Very fast and Professional Customer Service. The product it self ist great. Awesome product.

May 30, 2026
Unprompted review
Doctorcollector logo

Reply from Doctorcollector

Thank you so much! 😊

We’re really happy to hear that you had a good experience with us and that you loved the product. We always try to be helpful and make things easy, so your words mean a lot.

Hope you enjoy it!

— The Doctor Collector Team

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