I am very satisfied so far with the service I have received to-date . However, I am waiting on a response to enable me to move forward with the next step towards our journey later in the year.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very efficient service, sorted us out when we missed our connecting flight from liverpool to tenerife due to a 5 hour delay at the Isle of man airport. Iris was superb at getting us on a flight the fo... See more
Company replied
Anna the Dohop representative contacted EasyJet on our behalf as a connecting flight was cancelled. This took the hassle of contacting them ourselves. The reply was quick and we will receive a full re... See more
Company replied
Just had to use Dohop support as EasyJet changed one leg of a connection resulting in my second flight leaving before my first flight arrived. TBH easy jet were less than helpful so I didn’t hold... See more
Company replied
Company details
Written by the company
Dohop is helping people find the best connecting flights to minimise the cost of travel. Our revolutionary self-connect solutions have allowed people to get to their destination in the fastest and cheapest way. More recently, we’ve been successfully powering airlines and airports from around the globe to do the same.
Contact info
Katrínartún 4, 105, Reykjavik, Iceland
- +44 1200 401410
- service@dohop.com
- www.dohop.com
3.9
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Stop review spamming me.
February 25, 2026
Reply from Dohop
Dear Gudmundur,
Thank you for your feedback and for letting us know about this, and we are sorry for the inconvenience.
We understand how frustrating it can be to receive unwanted review reminders. Dohop does not wish to overwhelm our customers with communications, so we would like to review what has been sent to you and help adjust your preferences where possible.
Please contact us at service@dohop.com from the email address you received our messages on, and include a screenshot of the latest email. We will investigate and do our best to reduce any further disturbance.
Kind regards,
Dohop Support
Avoid: No Support When Problems Occur
Booking split into multiple payments, including commission. When issue arose, they refused assistance and directed to airline.
Refund process impossible due to payment structure differences.
Avoid — book directly with airline or reliable platform.
February 11, 2026
Unprompted review
Reply from Dohop
Dear Hossein,
We understand you felt unsupported when issues came up with your booking, and we’re sorry for the frustration this caused. Here’s a much simpler explanation of how everything works.
When you book through a Dohop‑powered platform, each flight is sold directly by the airlines. This means each airline has its own rules for refunds, changes, and cancellations. The separate charges you saw are normal, because every airline charges for its own ticket, while the Dohop service fee is only for using our booking system.
The Dohop service fee cannot be refunded once your flights are successfully booked. This is because our job—putting the flights together and processing the booking—has already been completed.
About assistance:
1. Extra protection for missed connections, new flights, hotels, or other help is only included if ConnectSure is purchased.
2. If a booking does not include ConnectSure, we cannot provide this coverage, and the traveler is responsible for buying any replacement flights.
We believe this clears up any confusion and also gives other customers reading your feedback the clarity they need to stay properly informed.
Kind regards,
Dohop Support
I would like to sincerely thank Mike…
I would like to sincerely thank Mike for supporting me with my request. He was extremely professional, helpful, and knowledgeable throughout the entire process.
His assistance made everything much smoother and easier for me. I truly appreciate his competence and dedication.
Thank you very much, Mike!
February 6, 2026
Unprompted review
Reply from Dohop
Dear Madalina,
Thank you for taking the time to share such kind feedback about your experience with Mike. We are delighted to hear that he was professional, helpful, and knowledgeable, and that his support made the entire process smoother and easier for you.
We truly appreciate your recognition of his competence and dedication, and we will be sure to pass your compliments on to him and the wider team. Feedback like yours helps us maintain and further improve our service.
If you ever need assistance again, please do not hesitate to contact us at service@dohop.com.
Kind regards,
Dohop Support
I accidentally bought a ticket with a…
I accidentally bought a ticket with a connection in the UK without having a UK visa. I called customer support, got through in five minutes, and within another ten minutes they processed a refund for my ticket. I honestly didn’t expect that level of service from EasyJet.
February 24, 2026
Unprompted review
Reply from Dohop
Dear Anna,
Thank you for sharing your experience with us.
We are very pleased to hear that our customer support was able to assist you so quickly after you accidentally booked a connection in the UK without a visa, and that the refund was processed within minutes. While the booking was for easyJet, we are glad that your interaction through our service left you positively surprised.
Feedback like yours helps us confirm what we are doing well and continue improving our support. If you ever need assistance with a future booking or have any questions, please feel free to contact us at service@dohop.com.
Kind regards,
Dohop Support
Absolutely quick and professional help…
Absolutely quick and professional help from Dohop! I need it to cancel my reservation and they help me with all they can do, and very quick! Thank you!
February 20, 2026
Unprompted review
Reply from Dohop
Dear Nadya,
Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our team was able to assist you quickly and professionally with cancelling your reservation, and that the process felt smooth and efficient for you.
Your feedback is greatly appreciated and helps us maintain and improve our level of service. Should you ever need assistance again with a future booking or have any questions, please feel free to contact us at service@dohop.com.
Kind regards,
Dohop Support
TERRIBLE CUSTOMER SERVICE
I would not use the word accidentally, because that was not an accident. It is an oiled system from Dohop and Easyjet to trick you to click on something you do not need and make you pay money.
As soon as I realised it, a few minutes later, and got straight in touch with the customer service, I asked to cancel the policy as I did not want it.
The used the "the policy says" you can cancel the policy within 14 days of your booking but within 2 days of your travels. I booked today a flight for tomorrow.
I have not forgotten my booking, I did not change my mind, the money probably did not even reach Dohop and they have already "the policy says"-ed me.
Terrible customer service.
I hope I do not need to deal with them ever again.
February 19, 2026
Unprompted review
Reply from Dohop
Dear Miriana,
Thank you for your feedback!
We are sorry that you are unsatisfied, however, please note that all amounts-to-be-paid are shown in the basket during the whole booking process. Also, before completing the exact booking, you accepted our Terms&Conditions, where all information regarding our rules is provided.
Hope this information was helpful.
Warm regards,
The Dohop Customer Care Team
Fantastic business service and great…
Fantastic business service and great customer service. Disruption issues all resolved in quick time .
February 19, 2026
Reply from Dohop
Dear Customer,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Fast customer service
They always reply fast to my messages. I am very frequent flyer so issues pop up now and then. Never had problems with them. Only good experiences.
February 18, 2026
Reply from Dohop
Dear Marc,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
I was having so much trouble of getting…
I was having so much trouble of getting my wizzair cancelled flight to be changed to the date I wanted. As I was not the owner of the booking, Dohop needed to manage this, but they didn't. This eventually lead me to book another flight by myself and I lost the opportunity to reschedule my flight.
January 16, 2026
Unprompted review
Reply from Dohop
Dear Samvel,
We are really sorry that you have faced with such issue!
Regarding to our system, your issue has been resolved already.
Let us know if any help is needed.
Warm regards,
The Dohop Customer Care Team
The supported team responded fast to…
The supported team responded fasκt to solve my issue and the communication was easy with them.k
February 15, 2026
Unprompted review
Reply from Dohop
Dear Ioanna,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Check who they are before using
Really really poor and misleading company.
They are not Easyjet but allude to being easyjet.
Customer service is non exist when they mess up your booking.
Will NEVER use them again.
September 11, 2025
Reply from Dohop
Dear Super Hans,
We are very sorry the booking process through our platform has caused you inconveniences.
Please, be kindly informed that when there are no direct flights EasyJet can offer you on the desired route, you are being transferred to a Flight Connections by EasyJet booking platform (it is being opened up in a new tab with a new web address). There is also a banner with a notification about you being redirected there from an official website.
Moreover, before finishing the booking on the final page you are accepting Dohop Terms&Conditions which clearly outline our policies. Additionally the Total box have the list of charges, including the Dohop fees.
We will pass your feedback to our relevant department to investigate the possibility of improving the booking steps and making them clearer in terms of a separate booking platform.
Please note that in case if you need any help regarding your booking, be so kind to contact us via service@dohop.com.
Kind regards,
Dohop Support
I had a very positive experience with Robert…
I had a very positive experience with customer support. The person who helped me was extremely kind, patient, and responsive. They answered all my questions clearly and followed up several times to make sure everything was resolved. It’s rare to find such attentive and caring service. Thank you!
February 3, 2026
Reply from Dohop
Dear Elisabetta,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Actually I was pleased how quickly and…
Actually I was pleased how quickly and professionally you responded to my claim about cancelled flight, hopefully you will finalize that issue soon enough
Sincerely
Husni
February 9, 2026
Reply from Dohop
Dear Husni,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
CAN SOMEONE TELL ME HOW THIS COMPANY…
CAN SOMEONE TELL ME HOW THIS COMPANY CAN GET INTO EASYJET WHEN IM MAKING A BOOKING A TAKE IT OVER WITHOUT ME KNOWING UNTIL AFTER MY FLIGHTS ARE BOOKED THEN CHARGE ME FOR THEM HIJACKING MY FLIGHTS
February 3, 2026
Unprompted review
Reply from Dohop
Dear Ms. Douglas,
We are very sorry the booking process through our platform has caused you inconveniences.
Please, be kindly informed that when there are no direct flights EasyJet can offer you on the desired route, you are being transferred to a Flight Connections by EasyJet booking platform (it is being opened up in a new tab with a new web address). There is also a banner with a notification about you being redirected there from an official website.
Moreover, before finishing the booking on the final page you are accepting Dohop Terms&Conditions which clearly outline our policies. Additionally the Total box have the list of charges, including the Dohop fees.
We will pass your feedback to our relevant department to investigate the possibility of improving the booking steps and making them clearer in terms of a separate booking platform.
Kind regards,
Dohop Support
Refund
The rep dealt with my issue of a refund and will oblige which is great. Very quick responses too, much better than a protracted phone call.
February 4, 2026
Reply from Dohop
Hi Matthew,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Denys from customer service was…
Denys from customer service was professional and helpful
February 6, 2026
Reply from Dohop
Hi Krystallia,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Natalia was fantastic sorting my refund…
Natalia was fantastic sorting my refund and assisted me and reassured me at all times. Great agent *****
February 6, 2026
Unprompted review
Reply from Dohop
Hi Amie,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
Great support
I am really quite happy that I paid extra to insure my self-transfer EasyJet journey via Dohop. There have been multiple changes on the route already, and the most recent one put the second leg of my journey before the first leg. Dohop resolved everything for me with no fuss, promptly and politely. I cannot imagine how stressed out I would have been had I not gone with them.
February 5, 2026
Reply from Dohop
Hi Magda,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
We had booked a flight via Dohop that…
We had booked a flight via Dohop that was changed by the airline. Dohop helped us request refund rapidly and without any trouble!
February 2, 2026
Reply from Dohop
Hi Panagiotis,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
I had a time change from easyyet for my…
I had a time change from easyyet for my flight. But my connection was now too long in-between so I called DoHop to change it for free. They were super helpful and I got my connection flight changed for free without paying extra.
February 4, 2026
Reply from Dohop
Hi Anna,
Thank you so much for your fantastic review!
We’re delighted you had such a great experience with us. If you feel inclined, please do share your experience with friends and family. Looking forward to serving you again!
Warm regards,
The Dohop Customer Care Team
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