Dolce & Gabbana Reviews 

499
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained about unhelpful customer support teams, repetitive template responses, and extremely long waiting times regarding requested refunds. Furthermore, many people reported receiving damaged items or dealing with broken product components during the delivery process. Some reviewers were happy with the exceptional quality of the items, gorgeous presentation styles, and luxurious packaging details provided with orders. A few other people also felt that the in-store personnel was exceptionally welcoming, cordial, and genuinely helpful during their recent shopping visits. Customers additionally noted that certain makeup products offered excellent performance and beautiful colors.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with opinions heavily divided. While many customers... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement regarding the... See more

Customer service

Reviewers mention negative feedback about customer service, describing their interactions as frustrating and... See more

Staff

Users describe ambiguous interactions with staff, reflecting mixed feelings about their experiences. Many... See more

Order

Consumers express deep frustration and disappointment regarding order fulfillment and delivery delays.... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I am very disappointed to buy a pair of sunglasses from glasses hut. I have a few pairs from other designers but Docke&Gabana experience was the worst.

Rated 1 out of 5 stars

I purchased a defective bottle of D&G light blue where the spray was broken. I contacted the “customer care” team and spent a few weeks exchanging emails, videos, receipts and pictures with them. Th... See more

Rated 1 out of 5 stars

Absolutely disgraceful service. Customer service is borderline gaslighting and rage baiting too. I placed an order 3 weeks ago, heard nothing other than it’s on its way, I ring up to fin... See more

Rated 1 out of 5 stars

The worst retail experience I have ever experienced and for a luxury brand, I am highly disappointed. I returned my order because the item was too big. The return was accepted on 13 August 25.... See more


Company details

  1. Clothing Store
  2. Beauty Supply Store
  3. Children's Clothing Store
  4. Fashion Accessories Store
  5. Men's Clothing Store
  6. Women's Clothing Store

Written by the company

Dolce & Gabbana is the new luxury, authentic and unconventional. A style that expresses new forms of elegance, presenting itself as a modern classicism, based on superior sartorial content and creativity.
 The strong identity of the Dolce&Gabbana brand has evolved over the years without ever forgetting its roots. An unmistakable style, which, season after season, combines strong innovation with the Mediterranean flavour of its origins. A brand whose essence lies in its contrasting features.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

499 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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2.7

All reviews

(499)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Love

Amazing quality, as expected, beautiful packaging, it arrived on time.
⭐️⭐️⭐️⭐️⭐️

August 7, 2025
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Rated 5 out of 5 stars

Perfect Lipstick & Liner!

Everything is always a Wonderful with Dolce & Gabbana . The Lipsticks & Liners are the Best. Seriously. They are Beautiful Shades of course , but also moisturizing. My lips never feel dry. That is not always the case.

September 9, 2025
Rated 5 out of 5 stars

I love my purchases

I love my purchases. They are so luxurious in beautiful packaging. The nail polish goes on super shiny. The eye liner glides on. They were worth every penny.

September 18, 2025
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Rated 1 out of 5 stars

My cologne box came damaged

My cologne box came damaged. It was a box I wanted to use to display multiple requested Dolce Gabana finally they responded with a 10% coupon which I never received nor did I get a replacement box. It looked like the boxes was in the warehouse for 10 years ripped damaged worn.

August 1, 2025
Rated 5 out of 5 stars

Extraordinary

The package arrived a few days earlier than expected. The packaging was impressive, from the sleek black box, to the black tissue paper and detail of the black envelope with receipt. The velvet box and the option to engrave initials on the cologne bottle was at another level. I am very pleased with my order.

July 21, 2025
Rated 5 out of 5 stars

The quality of Dolce & Gabanna is…TERRIFIC

The quality of Dolce & Gabanna is echoed by their new beauty line. I was extremely impressed by the quality of the items I ordered, including adhering closely to advertised colors and sizes, as well as shipping and packaging class and conservation adherence. Thank you. I look forward to my next purchase. Buonjorno.

September 2, 2025
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Rated 1 out of 5 stars

Accepted return but no refund given

The worst retail experience I have ever experienced and for a luxury brand, I am highly disappointed. I returned my order because the item was too big. The return was accepted on 13 August 25. It is now 26 September 25 and I have still NOT received my refund.

The customer service team is extremely unhelpful and I continue to receive a "we've received your return order and a refund will be made soon". When I ask for a refund date, I receive the same email!

I also issued a complaint 9 days ago, and to no surprise, I've received no response from Dolce & Gabbana.

My bank has now intervened to fight for my return.

What a disappointing experience as I love the Dolce & Gabbana brand but I will no longer shop at: dolcegabbana.com

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

I accidentally put wrong shipping…

I accidentally put wrong shipping address, had to call about 10 stores to get their customer service, just to be told that we can give you a refund if the shipping carrier sends it back to our warehouse or i can just go and return it if it does end up coming to my home, i got the perfume and then requested a refund and they denied me a refund and return request, after about 5 different people from their customer service assured me i am eligible for a refund, it was a perfume set and they don’t typically allow returns but they made an exception for me, and in the end i did not get to return my product after all the hassle and days i spent trying to get in contact with them.

July 7, 2025
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