Dolce & Gabbana Reviews 

499
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained about unhelpful customer support teams, repetitive template responses, and extremely long waiting times regarding requested refunds. Furthermore, many people reported receiving damaged items or dealing with broken product components during the delivery process. Some reviewers were happy with the exceptional quality of the items, gorgeous presentation styles, and luxurious packaging details provided with orders. A few other people also felt that the in-store personnel was exceptionally welcoming, cordial, and genuinely helpful during their recent shopping visits. Customers additionally noted that certain makeup products offered excellent performance and beautiful colors.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with opinions heavily divided. While many customers... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement regarding the... See more

Customer service

Reviewers mention negative feedback about customer service, describing their interactions as frustrating and... See more

Staff

Users describe ambiguous interactions with staff, reflecting mixed feelings about their experiences. Many... See more

Order

Consumers express deep frustration and disappointment regarding order fulfillment and delivery delays.... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I am very disappointed to buy a pair of sunglasses from glasses hut. I have a few pairs from other designers but Docke&Gabana experience was the worst.

Rated 1 out of 5 stars

I purchased a defective bottle of D&G light blue where the spray was broken. I contacted the “customer care” team and spent a few weeks exchanging emails, videos, receipts and pictures with them. Th... See more

Rated 1 out of 5 stars

Absolutely disgraceful service. Customer service is borderline gaslighting and rage baiting too. I placed an order 3 weeks ago, heard nothing other than it’s on its way, I ring up to fin... See more

Rated 1 out of 5 stars

The worst retail experience I have ever experienced and for a luxury brand, I am highly disappointed. I returned my order because the item was too big. The return was accepted on 13 August 25.... See more


Company details

  1. Clothing Store
  2. Beauty Supply Store
  3. Children's Clothing Store
  4. Fashion Accessories Store
  5. Men's Clothing Store
  6. Women's Clothing Store

Written by the company

Dolce & Gabbana is the new luxury, authentic and unconventional. A style that expresses new forms of elegance, presenting itself as a modern classicism, based on superior sartorial content and creativity.
 The strong identity of the Dolce&Gabbana brand has evolved over the years without ever forgetting its roots. An unmistakable style, which, season after season, combines strong innovation with the Mediterranean flavour of its origins. A brand whose essence lies in its contrasting features.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

499 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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2.7

All reviews

(499)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy

Easy, arrived quick and in good condition. Love the purse

July 23, 2025
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Rated 5 out of 5 stars

Tomo was amazing!

The representative in Las Vegas was amazing! Tomo found the purse that my wife wanted and had it shipped to our home in Florida. My wife originally saw the purse in Paris in the spring but didn’t get it then… when we returned home she was told that there were none left in the US and she wouldn’t be able to get it. I told Tomo that I needed it by her birthday and he got it to me with 2 weeks to spare! Great customer service!

July 5, 2025
Rated 2 out of 5 stars

When I Managed at the Pop up I truly…


When I Managed at the Pop up I truly had the best time, and the best team. My Team wanted to work hard and they were passionate. I did transition over to Saks in Beverly Hill, once i went to Saks everything changed. Erica Santiago was my AE I truly believe that she wanted to elevate me, however the vendors that kept coming in kept treating the counter as if it was there and they were not letting me properly manage. I had to follow a saks protocol with how the counter looked visually, so i changed the counter up to saks standards and on my days off the vendors kept changing it to their liking. One vendor in particular kept causing problems with the store and the associates. I’ve voiced my opinion about this person from the pop up even made it aware that i was not comfortable working with this person because she once told a colleague that “she had it worse than the slaves”. That officially made me feel very uncomfortable and no one did anything about it. They continue to put this person at my location, and she continued to fight with the people at the store, making others feel uncomfortable. I did have another vendor who kept throwing little jabs at me and insinuating and reminding me that he no longer work there anymore and that he no longer able to lead because someone else was leading, but also telling the higher-ups that I was talking behind his back. This company would do amazing if you had real make up artist working for you people that are truly passionate about the brand like I once was not people that are insulting each other and making each other feel bad. I did truly love this brand, but you guys really need to evaluate who you bring on board. I’m sorry on how things ended but my mental health is more important than arguing with vendors.

August 7, 2025
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Rated 1 out of 5 stars

I bought many things from dolce Gabbana…

I bought many things from dolce Gabbana Beverly center and Rodeo Drive couple of things and unfortunately, my son‘s wedding was canceled because of the war overseas in Israel so he never got married and I would like to return just a chain with the earrings. That’s about it! so they’re telling me that the 30 days past due,And they cannot do it!
That was really upsetting.
I would like my money back! The wedding was canceled because of the war was that was going on.
It’s not my fault!
Thank you!!!

June 5, 2025
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Rated 5 out of 5 stars

D&GThe overall experience was top quality…

The overall experience was top quality classy. I loved the packaging the perfume arrived in, which was received in a timely manner. After several uses of the perfume, I now smell it all day. I love fresh fruit scents with a touch of citrus.

August 5, 2025
Rated 5 out of 5 stars

Knowledge Staff

The sales associate was very knowledgeable of the exclusive in-store scent collection. I can’t remember her name but I’m happy I bought the candles I did.

November 11, 2024
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