Dolce & Gabbana Reviews 

499
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained about unhelpful customer support teams, repetitive template responses, and extremely long waiting times regarding requested refunds. Furthermore, many people reported receiving damaged items or dealing with broken product components during the delivery process. Some reviewers were happy with the exceptional quality of the items, gorgeous presentation styles, and luxurious packaging details provided with orders. A few other people also felt that the in-store personnel was exceptionally welcoming, cordial, and genuinely helpful during their recent shopping visits. Customers additionally noted that certain makeup products offered excellent performance and beautiful colors.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with opinions heavily divided. While many customers... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement regarding the... See more

Customer service

Reviewers mention negative feedback about customer service, describing their interactions as frustrating and... See more

Staff

Users describe ambiguous interactions with staff, reflecting mixed feelings about their experiences. Many... See more

Order

Consumers express deep frustration and disappointment regarding order fulfillment and delivery delays.... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I am very disappointed to buy a pair of sunglasses from glasses hut. I have a few pairs from other designers but Docke&Gabana experience was the worst.

Rated 1 out of 5 stars

I purchased a defective bottle of D&G light blue where the spray was broken. I contacted the “customer care” team and spent a few weeks exchanging emails, videos, receipts and pictures with them. Th... See more

Rated 1 out of 5 stars

Absolutely disgraceful service. Customer service is borderline gaslighting and rage baiting too. I placed an order 3 weeks ago, heard nothing other than it’s on its way, I ring up to fin... See more

Rated 1 out of 5 stars

The worst retail experience I have ever experienced and for a luxury brand, I am highly disappointed. I returned my order because the item was too big. The return was accepted on 13 August 25.... See more


Company details

  1. Clothing Store
  2. Beauty Supply Store
  3. Children's Clothing Store
  4. Fashion Accessories Store
  5. Men's Clothing Store
  6. Women's Clothing Store

Written by the company

Dolce & Gabbana is the new luxury, authentic and unconventional. A style that expresses new forms of elegance, presenting itself as a modern classicism, based on superior sartorial content and creativity.
 The strong identity of the Dolce&Gabbana brand has evolved over the years without ever forgetting its roots. An unmistakable style, which, season after season, combines strong innovation with the Mediterranean flavour of its origins. A brand whose essence lies in its contrasting features.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

499 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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2.7

All reviews

(499)

98 reviews in the last 12 months

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Rated 1 out of 5 stars

Dolce & Gabbana has the WORST customer…

Dolce & Gabbana has the WORST customer service I’ve ever experienced. I returned my perfume and they never refunded me OR sent it back. They completely ignored my emails and treated me with zero respect. For a so-called “luxury” brand, this is unacceptable and shameful. They just take your money and don’t care about their customers at all. I will NEVER buy from them again, and I warn everyone else to think twice before trusting this brand.

July 13, 2025
Rated 4 out of 5 stars

Very Nice Product

I bought a powder compact for the face. The compact is pretty and the powder is very light. It creates a nice smooth complexion. I give it 4 stars (instead of 5) because i thought it was a little expensive just for a compact.

July 20, 2025
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Rated 5 out of 5 stars

Great experience with D&G

Well the staff is always helpful polite they are never pushy or making you feel obligated to purchase from D&G. They way you get individual treatment is by far the best. My wife and I will continue to be long time customers.

January 4, 2025
Rated 1 out of 5 stars

All my makeup arrived broken and no one…

All my makeup arrived broken and no one responded. I called and filed a complaint. They said they would send me another one and they never did anything. I lost my money. Todo el maquillaje me llegó roto y nadie se hizo responda llame puse la queja dijeron que me iban a mandar de nuevo y nunca hicieron nada perdí mi dinero .

December 18, 2024
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Rated 1 out of 5 stars

Will never buy or shop with D&G again…

Will never buy or shop with D&G again nor wouldn’t recommend it to anyone for that matter. I wasn’t able to reach a live customer service representative , everytime I reached out I wasn’t able to get through on the customer service line. My package never came and initially I was calling to switch the shipping address and couldn’t accomplish this at all. I am overall disappointed in the company. I order from luxury brands all the time never ever had an experience such as this one. Two words DO BETTER !

May 14, 2025
Rated 5 out of 5 stars

I absolutely love my dolce and Gabbana…

I absolutely love my dolce and Gabbana collection. I have found that they make the best foundation. I love my luminator and everything I have purchased so far. I am impressed and excited that they're making more skincare now. I bought the body cream and I am hopeful they will make a devotion shower gel too!

July 16, 2025

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