Dolce & Gabbana Reviews 481

Ordered shoes, they never came.
Then they said they lost my customer info? And the refund would take 30 days which is not in compliance with US law. The exact statute: 16 C.F.R. § 435.1(b)(1). Supposed to be 7 days for a refund.

These people kept communicating with me in Italian!!! Which I do not speak. And none of the phones pick up, not in Bal Harbour, not in design district. I really wanted those damn shoes. It’s a shame how this company is operated.

I WISH I ONLY READ THE RIVIEWS BEFORE I PURCHASE A BAG. THE BAG IS NOT THAT OLD AND THE LEATHER IS VERY BAD QUALITY, SO I ASK FOR THE WARANTIE AND IT TURN OUT THAT IT'S NOT COVER Quality Department, the issue reported is not attributable to a manufacturing defect, but rather to wear resulting from the use and natural aging of the material over time. DON'T WAIST YOUR MONEY. ONE OF THE WORST QUALITY MATERIAL BRAND. NOT RELIABLE.

An unacceptable customer experience for a luxury brand like Dolce & Gabbana. I ordered a belt with a matte silver buckle, but received a shiny chrome one instead (admitted internal labeling and production error on their part) . To make matters worse, they are out of stock but continue to sell the item on their website, misleading customers. Despite the time I spent sending photos and documenting their own supply chain flaws, customer service completely refused to offer any commercial gesture. "Just return it for a refund." The service is definitely not up to the prices they charge. Unprofessional and deeply disappointing.

Awesome store experience and service!

I ordered a perfume in late march, and it took ages to ship, and still now in May, 7th of May therr is still NO perfume or any updates about what is going on. I contacted the customer service multiple times, but they either answer with "We will contact the responsible desk that can help you." And then they say "We are happy to inform that your order will ship soon." that's like 2 weeks ago. Now I asked if I could cancel my order, and they still send me everywhere else with no straight answer. I'm honestly so disappointed considering D&G is a worldwide famous brand that is supposef to care of their customers. I'm so disappointed.

Never buy a product from your company again horrible customer service ever! Faulty perfume

Lip gloss was a fail it was described as a lip gloss with a mint flavor well that’s BS .It wasn’t worth the price at all

I purchased a purse yesterday. I tried to return I today-less than 24 hours later-untouched and wrapped exactly how I received it. I was refused a refund and instead forced to take a $27k store credit. They state this is their policy, however it is not anywhere to be found in the store nor was it verbally stated to me by the salesman. It was, however in tiny light grey print on the BACK of the receipt as they conveniently pointed out today. Buyer beware! Do not buy at DandG Bal Hatbor!

The exhibition is beautiful and very well set up; seeing it was a great experience. However, all the charm was ruined by a poorly trained and unpleasant employee who didn't know how to treat the public or, worse, was completely out of place. They need better supervision.

I got parfume a year ago. I wanted to return it because it was not what I had in Europe!! I sprayed twice, and nothing. After 5 minutes you couldn't smell it. I sent them email, asking them for sending me another one, while I send them the one I got back, they TOLD ME "YOU OPENED THE BOTTLE, YOU DONT HAVE RIGHTS TO COMPLAIN "!!!!!!!
Today at work, we were talking how much we need to appreciate the customers, because we need to think about 5 more generations, and I gave them as an example for this! NEVER EVER WANNA BUY SOMETHING FROM DG!!!!!!

I bought D&G sliders and returned them due to a smaller size. My return was accepted on the 16th of January 2026 but to this day I haven't received the refund.

Bought a caffetier.
Cheap and plasticky tiny.
Returned it and they wouldn't give me my money back, said I asked for store credit, I didn't. Also charged me to return it despite prepaid label.
I was basically robbed.

The quality was so good that I had to buy another!

This is one of the worst online boutiques I’ve ever encountered. I’ve had two problems the latest of which is an order I placed which because they failed to provide the correct information was held at customs, and is now being returned to them. They have refused to refund me until they receive the return although they have had my payment for a month and I have had nothing!
Their customer care and service is terrible and generic with very off hand replies exhorting me to get in touch with customer service if I need help!!!!!
It seems to me this is a problem of their making
Their problem should be sorted out with UPS and NONE OF THIS IS MY FAULT!

I advise caution about ordering online with them - I shall NEVER do do again.

AVOID THIS ONLINE BOUTIQUE PLEASE

I am very disappointed to buy a pair of sunglasses from glasses hut. I have a few pairs from other designers but Docke&Gabana experience was the worst.

I bought a D&G Moka Induction coffee pot as a Christmas present for my wife. Unfortunately when she opened it on Christmas Day, it was too small and as there wasn't an option for a larger version in that model, I asked for a refund. Customer Services could not be less interested. Basically, because I had bought it in plenty of time for Christmas, it was outside of the 14 day return policy and therefore not returnable and "...sorry for the inconvenience"! There is no leeway for gifts and once the company has your cash, that's it, not interested. I wish I had gone to to a seller that actually cared for its customers - basically anyone else. Bottom line, DO NOT BUY FROM D&G.

Fabulous experience! I love all of the makeup I purchased and it came housed in a gorgeous gift box. I'm so pleased with the service, fast shipping, and quality of the products.

Purchased a £675 zip through hoodie. Item took almost 2 weeks to arrive which is an unacceptably long time given general timescales nowadays. The hoodie arrived with a large plastic zip tie attached to the zipper on one end and to the internal nape label tag on the other. This resulted in the zip not being able to be opened (meaning I could not try the item on). Expecting people to commit to an almost £700 purchase of a hoodie without allowing them to try it on first is a joke. Returning the item was an even bigger farce. Their returns policy states returns can be made to an authorised boutique. After using the relevant "Return to store" filter of the store finder tool on their website, I contacted the Bond Street store in Central London to be informed they do not accept online order returns. After a back and forth, they eventually advised me to pop in and they "can sort something out". That isn't filling me with confidence for my trip to the store which will cost me £15 in congestion charges! Staff should understand the companies own returns policies and procedures. Alternatively, returning the item online requires 4 proformas to be completed, with them only having supplied me with 2. This means I have to source a printer for the rest. There appears to be a theme of carelessness at Dolce and Gabbana. I have shopped at many luxury brands and have never ever experienced such an awful customer journey. Definitely will not be shopping here again - avoid!

This review is related to D&G makeup only. I ordered an eye kit from the D&G website (I use the products - but purchased from Nordstrom). The eyeliner was received open and dried up. I sent an email to customer service and I am 8 emails in where they have asked for videos and pics - I sent them all. I have never be treated to such inane "customer service."