Bad customer service...
I've ordered a 1000$ full doll from Soom, which took months to ship. No surprise although the long wait made me less and less excited. The doll then suddenly arrived one day without a shipping notification, which was strange. I also was charged a high 200$+ import fee on arrival, which is not Soom's fault but it made me very unhappy with the doll. I ignored it for a couple of months before unpacking it and then was shocked to see a part was broken on arrival. I contacted Soom and told them about my problem, and they were extremely unfriendly and unhelpful. They told me that all problems have to be reported right away and my time was up - which was understandable since I waited too long, so I did not expect free replacements, but rather to be allowed to buy a replacement part from them. But no, they kept being extremely rude to me acting like I was crazy to even ask this.
Now I'm stuck with a doll I couldn't bond with, with a broken resin part in a color I can not find anywhere else... great.