Domestic Warranty Shop Reviews 

Initially my quote for 2023/24 was 74% more than last year however after negotiating with DWS and agreeing to send the premium as a one-off annual payment my cover has remained at the same level for virtually the same price as last year.

We have been a client with DWS for more than 11 years, We NEVER claimed aback from them. All of a sudden, they more than doubled the price of my coffee without informing me. I became aware of the incredible price increase from my bank, as they draw my attention that the direct debit was modified. DWS customer service were no near willing to be reasonable, instead we feel that their behaviour was very mean and deceive. We immediately cancelled our insurance with them

Recently made my first claim with these guys for the grill on my cooker, after switching from d&g a few years back.
Absolutely brilliant, engineer was out to us the day after calling, and he came back and fitted parts the next.
Class service, cannot fault them.
Cheers guys.

Fast repair, called as my tumble dryer broke down, and an engineer attended in 1 day. He revisited 3 days later to fit the part, and now its working good as new.

First time I have made a claim, reported the fault to the claims team, engineer came the next day. Washer drum needed replacing so was deemed beyond economical repair. Peter and Lewis dealt with it, had a call the same day and a cash amount was offered to replace the washing machine which was received within a few days. Very smooth, friendly polite staff. Would recommend.

What a poor company this is. I called them to notify them that my dishwasher had broken down, the water was not leaving the machine. They asked when I noticed the fault and I explained when I returned home after being out for the day but mentioned that I also had a power cut which was easily rectified.
They without looking or sending an engineer to verify the problem have turned it down on the basis of it having been caused by the power failure. I am so impressed by their ability to assess the fault from an office 200 miles away without any other form of diagnostic equipment. I am so impressed that on this basis can they please give me Saturdays numbers for the lottery.
Have informed them I will be cancelling my policy and will find a company with higher standards and better customer care than they have.
I feel they give cowboys a bad reputation.i y .

DWS took over a company i was with for years last week, I made a claim Tuesday around 10AM, engineer was here within an hour, had the part needed with him and fixed by 12 noon. Couldn't with for a better experience, even the head of customer service and claims Peter called me to check i was happy with the experience and frankly I said I wasn't happy..... I was absolutely DELIGHTED!! Great work DWS

Moved over from domestic and general because prices had gone up and domestic warranty shop do a Multi-plan that works out cheeper.
A few things to keep in mind
If you only want 1 appliance on the deal it can work out more expensive in the long run if you make a lot of claims
And also there is a cooling down time and if your appliance brakes down in this time you won’t be covered.
But if you get passed this point then they really are very good
The staff are lovely and very willing to help
Lewis and Peter are a pleasure to speak to and will go above and Beyond to make sure they do everything they can to get things moving as soon as possible
Please also keep in mind that if you get insurance on your appliance from new that this only covers for accidental damage and not break down until you’re out of manufacturers warranty meaning that if the appliance has not been accidentally damaged then you will have to go back to the manufacturer
And you might not get a engineer out as fast as you would with the Domestic warranty shop please check with your manufacturer to make sure you know what is covered.
So far my experiences have all been good and I’m more than satisfied with the service that I have received from domestic Warranty shop I have had my washing machine replaced and had more then enough support when my new one that’s only 5 months old broke down.
Phone lines are normally pretty fast unless it’s a Monday as domestic warranty shop is not open on the weekend.
For someone who is disabled like my self Domestic warrantee shop has been a godsend thank you.

Excellent service! I have been with larger companies before and it takes them up to 3 weeks even for a repair appointment. Plus I had a machine repaired so much that it was practically rebuilt, would never replace it!!
Domestic warranty shop have in just over a week and a half , sent out a repair man, condemned my machine and new one arriving this Thursday!!!! I can’t not fault there service, quick easy, no complications or filling forms. Will 100% being staying with them and using in the future.

I have had a plan with Domestic warranty kitchen appliances.When I called to review it , I was told I am paying for 2 Electric cookers when I have always had Gas .
I have never had to call them. I am having new kichen / appliances so wanted to cancel most appliances cover but got a surprise and paying fir something I don’t have . Very disappointing

I joined this company to save money as domestic and general had become so expensive. It was a move I came to regret. My washer dryer broke down not long after I joined them... It took them nearly 5 weeks to get repaired and in the end and they gave me a new washing machine... Unfortunately, the new washer dryer was delivered with a tiny slit in the door seal and when a wash was put on my whole floor was flooded... I rang domestic Warranty Shop again, and they refused to have it fixed and now I have to pay out £100 to have it repaired. I have now cancelled my direct debit with them and would not recommend them at all... I should be going back to domestic and general