Enjoyed shopping for new denim pieces - pink Kate jeans & pink denim jacket . The set looks amazing ! Ana recommends pieces as they are launched and always helps with sizing . She gives excellent... See more
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I have never had such personal service. I spoke to the rep Ana a few times who helped me with a return and exchange, for the next size, she also gave me very detailed advise on the different fits and... See more
quite possibly the best jeans ever - I am 6ft and my daughter is 6ft 3 (so guess who steals them from me) Donna's jeans are insane I have multiple styles in all colour ways and her jumpsuits are ne... See more
Company replied
Ana, my customer advisor was so helpful and very efficient in solving any issue I had with sizing and just overall purchasing at Donna Ida. Once they have your perfect size in any item, future recom... See more
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Company details
Written by the company
Shop the latest styles from Jean Queen Donna Ida's seasonal collections plus her classic never out of stock lines. For personal fit and style advice from the team call or message +44 7488 845854.
Shop at Donna Ida
Written by the company
- 30 day returns policy
- We offer a 30 day returns policy. Remember not to remove the tags.
- Worldwide shipping
- Free UK Returns
- On all full price orders.
- We’re Here for You
- DONNA IDA is known for its customer service as much as its denim. WhatsApp, DM or live chat us day or night, 7 days a week for friendly, informed and embracing style advice.
Shop with Confidence
Easy returns, no fuss
Enjoy 30 day returns and straightforward exchanges if it’s not quite right.
Contact info
London, United Kingdom
- +44 7488 845854
- hello@donnaida.com
- www.donnaida.com
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4.9
Excellent
5K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Fabric is soft
Fabric is soft, customer service good and they arrived quickly - unfortunately there is no length options so I now have to find(and pay) for them to be turned up / I’m 5ft 7 so not short and even M&S etc have different lengths available - at this price point it should be a no brainer - or at least there should be a free option
August 22, 2025
Reply from Donna Ida
Dear Heather, as we are a much different brand in terms of quality, price point, fabrics that we use and the working conditions of our lovely factory workers to a high street offering, to offer two legs lengths would significantly increase the price of the product and increase wastage. We are very much against wastage and do not believe in over production. I am very sorry that you are disappointed that you have had to alter your item, but I hope that you will find the quality and buying from a brand that is very conscious of quality and working conditions well worth it. With best wishes, Donna
Amazing customer service & jeans!
Amazing customer service, Ana is first class at keeping in touch, letting you know what's happening with your order etc - it's like having a personal shopper. The jeans are also amazing quality, really good and fit well.
Would highly recommend.
August 11, 2025
Great customer service
Great customer service when ordering to ensure correct fit and style
Love the three products. Fit well, lovely design
August 8, 2025
Always great
Always great. Impeccable customer care, fast service, super easy returns. Love!
August 13, 2025
Prompt delivery
Prompt delivery, great packaging and exactly what I wanted.
The garment is good quality and a great fit, I live in their jeans but this is the fist top I've bought and I will be buying again
August 4, 2025
Above and beyond.
Great support through the What’s App messaging service. Very impressed with their quick and helpful replies. Jeans great quality and fit.
July 28, 2025
I got the matching denim skirt to my…
I got the matching denim skirt to my new jacket. The quality and fit are fantastic.
July 18, 2025
Excellent product and excellent service
July 16, 2025
Glorious experience as always
Glorious experience as always. Garments are always perfect; packaging and delivery is excellent!! Top notch company 😁
July 18, 2025
Great service …
The guidance on sizing before purchase was really helpful. I love my Cassandra jumpsuit and it’s fits really well.
July 17, 2025
Really lovely quality clothes that fit…
Really lovely quality clothes that fit well and look good. I am so happy with my purchases. My order arrived quickly and everything was exactly as described, including the size guidelines.
July 16, 2025
Valentina is just so responsive and…
Valentina is just so responsive and proactive always wanting to help. Brilliant service and gorgeous products!
July 15, 2025
Pants are extremely LONG
June 27, 2025
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