Dorset Hideaways Reviews 11

We had booked a cottage in Charmouth, arriving on a Sunday. On arrival we discovered we had no information about gaining entrance to the property. We could not get in contact with DH, they are closed on Sundays! Eventually and thanks to neighbours we were able to get the key and had a fantastic time in Charmouth. However, I notice that Dorset Hideaways still promote their 24/7 service! Maybe they have changed things since our stay…

A terrible experience, cancelled last minute with no explanation. I highly discourage anyone from booking/using this company.

Three days prior to our arrival & we were advised the booking was cancelled due to a double booking. This was a booking made back in April for 14 people, so 14 people’s weekends ruined after arranging childcare & time off work. Very poor customer service.

I am extremely disappointed with Dorset Hideaways. We booked a weekend getaway months ago, only to be notified at the last minute that they had double-booked our accommodation and cancelled our reservation. This last-minute cancellation caused so much stress – we had already arranged for a babysitter and time off work and with no time to spare, we were left scrambling to find alternative accommodation. The lack of consideration for the inconvenience they caused, especially after we had made arrangements in advance, was incredibly frustrating. I would not recommend this company to anyone.

Made a booking via Dorset Hideaways on the 14th April 24 for weekend 6/12/24 at a property called the Beach House in Bournemouth for 14 people. Laura from Dorset Hideaways called me 3 days before to advise the owners had double booked the property for that weekend and they were cancelling our reservation.
You can imagine how distraught the party were to learn of this. Dorsets attitude was terrible. Avoid using DORSET HIDEAWAYS and all there sister companies which is a location followed by “Hideaway” and avoid this House. Absolutely terrible experience.

48 hours prior to arrival they called to say they’d double booked the property and our booking was being cancelled. It had been booked for months. 14 people had their hard earned, long awaited weekend away ruined. Absolutely no reason given. The women was rude, unhelpful and uncommunicative. NEVER USE THIS COMPANY!!!!

We stayed at all views at burton headstock
This was a beautiful holiday and a perfect house in a superb location. Everything had been thought of, and the welcome pack was much appreciated.
On arrival the house was warm very clean and welcoming, and even the weather was reasonable for late October.
Thank you for a most enjoyable holiday.
Barry,Avis and our family

I booked with Dorset Hideaways for the first time this summer (July 22).
In all my dealings with company, I have to say they were exemplary. You ring them, they answer the phone very quickly. The people you speak to are friendly and helpful. They say they’re going to check something and get back to you, and they do.
It’s quite refreshing to be able to engage with a friendly person by phone (if you want to or need to). Btw, the reason for the call was to ask about Wi-Fi in a property. The information was online but I wanted to clarify something.

Stayed 7 nights at The Dolls House Sherborne, welcome hamper included in the booking which we did not receive, Dorset Hideaways are not replying to our e-mails, would not recommend

Dorset Hideaways review (The Old School, South Perrott, near Beaminster).
*** out of 5
Beautiful gardens, lovely location and fabulous kitchen, BUT it was badly let down by Dorset Hideaways’ lack of customer service.
Just as we were setting off for the pre-booked 3-nights 4-day break, they phoned to say that one of the toilets was out of action, which left only one available toilet - on the ground floor. In a two-storey property that sleeps 6 people, described as ‘luxury’ and with two bathrooms, this was a problem that should have been given urgent attention. Dorset Hideaways treated it as anything but urgent and there was no offer of a discount or refund as, in their words, ‘Well, we did tell you’ !!! Yes, on the day of our arrival when it was too late for us to cancel or arrange anything else. It still hadn’t been fixed by the time we left on the 4th day.
There were other more minor problems, which we might have been prepared to overlook if it weren’t for the unhelpful attitude of Dorset Hideaways. The mattresses were lumpy and had seen better days, one bed had not even been made up, the dishwasher was smelly, there were numerous dead insects on the windows sills and in the secondary glazing tracks, an abundance of cobwebs, the kitchen curtains were frayed, the Venetian blinds were bent and distorted, and the roller blinds had sticky chains, some of which had been cut too short so that only a taller person could reach up to let the blind down.
On our journey home we received 2 calls from a different holiday lettings company, both of which were intended for the plumber about sorting out the toilet. So they must have had more guests going into the property even though the toilet was still not functioning. Dorset Hideaways however never did call us again after our complaint call about the toilet, during which they said we could post whatever we liked by way of review.
We would have loved to give this place 5 stars but lackadaisical housekeeping and the careless attitude of Dorset Hideaways were just too much of a letdown to overlook. So the reality of the property did not compare well to the official photos and description.

We booked our cottage holiday to the Isle of Wight through Dorset Hideaways. I do have to criticise them I am afraid. When we received our property information, a week before our arrival day, information on this was not up to date. I had to contact the housekeeper for key information to access the property. When i made contact with the housekeeper they didn't have anything to do with that property. I then had to ring Dorset Hideaways to get the correct details for the housekeeper and key information. Secondly their information sheet states there is Apple TV with a Netflix account in the property with a £20 credit. There was no such thing! Upon an email to DH enquiring if we were missing the obvious I was told to contact the housekeeper. So please be aware you need to double check all the details they provide you with before arriving at your destination.