Dorwest Herbs Reviews 10,363

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness, noting significant improvements in their pets' health, from coat and skin conditions to anxiety and mobility. Many people appreciate the natural ingredients and the positive impact these have had over many years of use. The service is frequently highlighted as excellent, with consumers noting the efficiency and ease of ordering, prompt delivery, and helpful, knowledgeable staff. However, some customers also noted that certain products, particularly tablets, can be difficult to administer, requiring them to be broken up or hidden in food. While most found the products effective, a few people mentioned that specific supplements did not work for their pets or that it was too early to see results.

What people talk about most

Product

People report positive experiences with product, often praising their effectiveness and quality. Many... See more

Delivery service

Consumers consistently express satisfaction with the delivery service. Many reviewers highlight the... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of the... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the easy and straightforward... See more

Service

Users describe positive interactions with service. Customers consistently praise the fast, efficient, and... See more

Based on these reviews

Rated 5 out of 5 stars

Thoroughly pleased with the way the order was handled. All the products are well displayed to select and choose. Delivery was prompt and on time. One little comment to make,and that is the hardness... See more

Company replied

Rated 5 out of 5 stars

Prompt service and product that works. My dog's never had fleas in their whole lives. I was giving them garlic and fenugreek daily. I ran out and so many things were going on I didn't reorder. T... See more

Company replied

Rated 5 out of 5 stars

I see results in my dog from taking Dorwest products. Tree Barks works everytime he has a loose stool and I am convinced that the Scullcap and Valarian tablets help with his anxiety. If he has a signi... See more

Company replied

Rated 5 out of 5 stars

As usual, great service and products from Dorwest. My dogs never looked so fit and healthy, my husband spotted what he thought was a stray dog running flat out across our fields, but it was actually o... See more

Company replied


Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

Experts in herbal pet care. Founded in 1948, providing over 75 years specialist experience in companion animals and herbs to its customers. A third generation family business located in rural West Dorset, Dorwest are passionate about keeping dogs and cats healthy and happy by using high quality herbal supplements. With dedicated, experienced and trained staff with a real interest in companion animals, award-winning Dorwest is the renowned market leader and a worldwide brand available in over 20 countries outside the UK. For more information about Dorwest products, please visit www.dorwest.com.

Experts in herbal pet care

Written by the company

Promise 1
We never compromise on quality
Promise 2
We have dedicated, experienced, trained staff with a real interest in companion animals
Promise 3
Same day dispatch on all orders before 3pm

Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Quality of products

Excellent customer care helpful and knowledgeable about products I initially purchased items at dog shows for many years however I now purchase via the phone. I’ve never been disappointed with either the quality of the products or the customer care.

March 10, 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for your lovely 5* review Eileen!
Our Customer Service Team is always happy to help!

Beatrice & The Dorwest Team

Rated 1 out of 5 stars

This product does not work on my dog

This product does not work on my dog

March 6, 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for your review, we appreciate your feedback.

We are sorry to hear that our product has not had the desired effect for your dog. If you contact the Dorwest Customer Service Team at info@dorwest.com, our advisors would be happy to help and see if there are any changes to the administration that may help your pet.

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Latest delivery

Always helpful and cheerful

March 6, 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for your lovely 5* review Drake!
Our Customer Service Team is always happy to help!

Beatrice & The Dorwest Team

Rated 4 out of 5 stars

Efficient service.

Easy website to use and orders arrived quickly. Disappointing to see that Amazon is cheaper than the parent company. I would much prefer to support a local company.
No idea if the product works yet as it’s way too soon. Fingers crossed.

March 6, 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for sharing your feedback.

We are pleased to hear that you found our website easy to use and that your order arrived promptly.

Regarding the price difference you noticed, we appreciate you bringing this to our attention. While we regularly review our own pricing, we are unable to control the prices set by independent retailers such as Amazon, as they manage their own promotions and discount strategies.

If you have any questions regarding the product, please do contact us. You can send an email to advice@dorwest.com or call us on 01308 897 272.

Rated 5 out of 5 stars

Great travel tablet

I have used about 3/4 different products from Dorwest now. This is our latest to help our girl when on road trips and really stinky farts. It’s really helping

March 6, 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the 5* review Angie!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Easy ordering

Easy ordering, great products, my dog is on steroids, and the bark powders are working really well.

March 2, 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the 5* review Sue!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Easily ordered

Easily ordered, delivered quickly. Can’t fault the service.

March 6, 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the lovely 5* review Anne!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Helpful advice and great products!!

I spoke to a lovely lady on the helpline to ask for advice about my young dog's digestive issues. It was recommended I try Tree Bark powder and I was offered a free sample to ensure my dog would get on with it before I purchased the full size. I have since ordered the full size, along with Probiotics and my dog's tummy is already much more settled and happy! I will be purchasing more products and I've recommended Dorwest to a friend whose pup keeps getting poorly.

March 5, 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for your lovely 5* review Donna!
Our Customer Service Team is always happy to help!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Very helpful

Very helpful, quickly responded to email.

February 26, 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for your lovely 5* review Kris!
Our Customer Service Team is always happy to help!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Happy Customer

Everything arrived quickly and in perfect condition. Thank you 😊

March 5, 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the 5* review Christopher!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

"Absolute Game Changer for Smelly Dogs!"


"I only just discovered this company, but I’m so glad I did! I have two little miniature dogs who were—to put it politely—quite smelly. Since starting them on Neutradog, the difference has been incredible. It has significantly improved their breath and, most importantly, they have much less smelly gas. I can finally sit on the sofa with them again! Highly recommend for anyone with 'stinky' pups."

March 8, 2026
Unprompted review
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the 5* review Kinsie!
We are so pleased to hear that our Neutradog has made such a big difference to those nasty niffs!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Great Company

I have used Dorwest Herbs for a number of years now for various things for my dogs.
They are very professional. You can always ring them to ask about their products and advice. Their Products i have found to be excellent quality. I would definitely recommend them.

March 4, 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for your lovely 5* review Jennifer!
Our Customer Service Team is always happy to help!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars

Fantastic Dorwest Herbs

I was delighted to find Dorwest were still going as it was over 30 years after my first dog was having Dorwest help with mobility.
The staff are helpful, experienced and pleased to help. You could almost hear the smiles when speaking. Would recommend them and their products 100%

March 3, 2026
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for your lovely 5* review Pam!
Our Customer Service Team is always happy to help!

Beatrice & The Dorwest Team

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