Double8tickets.com Reviews 

3,251
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the reliable service and the excellent quality of the seats, often describing them as amazing and providing great views. Many people appreciate the straightforward process, quick ticket delivery, and good communication, making their overall experience pleasant. Reviewers frequently choose this company for premium tickets and have used its services repeatedly over many years, highlighting the positive and efficient interactions. However, some customers also noted concerns regarding pricing, with a few feeling tickets were overpriced despite the quality. Additionally, a small number of people encountered issues with ticket delivery, such as last-minute cancellations or incorrect dates, leading to disappointment. A few other people also felt that seat positions did not always meet expectations, or reported problems with ticket validity.

What people talk about most

Service

Reviewers mention positive feedback about service, with many customers consistently reporting excellent and... See more

Product

Consumers find the product to be positive, consistently reporting satisfaction with ticket purchases, often... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers finding tickets to be very expensive and... See more

Location

Customers had positive experiences with location, often securing great seats with amazing views, some even... See more

Order

Clients share ambiguous opinions on order fulfillment, with some reviewers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used Double8 many times over many years, most recently to see Gary Barlow at the Royal Albert Hall and Olly Murs at the O2. They have always been reliable and the seats as promised. I have al... See more

Rated 4 out of 5 stars

The concert itself was awesome but the performers were all positioned on the far left side of the stage and those of us standing on the right side could not even see them. We had to look at the big vi... See more

Rated 4 out of 5 stars

Is was quite good, got sent ticket information and how to retrieve them 4 days before the concert. The only downside was, I emailed double 8 a week before this asking how I would receive my tickets be... See more

Rated 5 out of 5 stars

Purchased tickets to Sting’s Hammersmith show back in January. Communications excellent from Double 8 as tickets not released until day of gig so very reassuring that they kept me updated. Charlotte c... See more


Company details

  1. Event Ticket Seller

Written by the company

Concert tickets for the first ten rows for all pop and rock concerts in the UK


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(3,251)

139 reviews in the last 12 months

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Rated 5 out of 5 stars

Last minute ? No problems !!!

Purchased 2 last minute tickets and they arrived the next day by recorded delivery ! Cheaper than face value too so really pleased. First time using Double8 and will definitely look again to see if they have any concerts or theatre tickets I need. Probably won’t leave it so late but if I do I know they’ll turn up ! Thanks for getting us to see Yes at the Royal Albert Hall - it was amazing ☺️

June 4, 2024
Unprompted review
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Rated 5 out of 5 stars

I bought tickets for Robbie Williams…

I bought tickets for Robbie Williams concert. Had problems with verification of my email on BST app because I am not from UK. Girls from double8tickets.com solved my problem and even upgraded my tickets to gold circle. I am very satisfied and grateful. I highly recommend d double8tickets.com

July 6, 2024
Unprompted review
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Rated 1 out of 5 stars

Bought 4 tickets for the F1 Grand Prix…

Bought 4 tickets for the F1 Grand Prix and paid £1800 for 4 tickets Thursday through to Sunday
We were continuously told the tickets were on there way, would be there today, then tomorrow, then in the next hour, then please find tickets attached on an email with no attachment from the owner of double 8 tickets Daniel Duran.
We arrived at Silverstone on Thursday 4th July as per our booking to be given every excuse under the sun, we had to arrange our own tent and camp site although paid for 2 supplied & pre erected tents without any access to any of the Friday practice sessions or Bands playing at the event not to mention qualifying & race day.
We spent the whole day Friday emailing, calling and messaging these muppets to try and arrange our entry without so much as a courtesy response to apologies, give an explanation or tell us we’ve scammed you now go home !!

We can only hope that this feedback will stop you from even contemplating using this company for tickets as they are full on crooks with no intention of coming through with what you’ve paid for.
I won’t get our money or wasted time back but I do take satisfaction in knowing I’ve prevented many more people being scammed.

July 4, 2024
Unprompted review
Double8tickets.com logo

Reply from Double8tickets.com

Hi Mark, we can confirm we have had a few emails regarding Angelo Mendocino but we have no associate with him nor has he ever worked for our company. The email we have been given by other costumers of angelo which is angelomendicino@outlook.com or Daniel Duran dandouble8@hotmail.com (not an email address of ours!) has also been mentioned to be impersonating as an associated with double8tickets. We can confirm we do not take bank transfers for tickets all our payments are done via our website www.double8tickets.com.

We can confirm we have never sold weekend tickets with pre erected tents or access to practice sessions, we only sell standard entry tickets which we provided and all sales were completed. We are so sorry this has happened to you and we really hope you get this has been resolved.

kind regards
Charlotte

Rated 5 out of 5 stars

My Shania Twain tickets were running…

My Shania Twain tickets were running late! I was stressed! But I had a follow
up call from a wonderful customer service person! Not only were my tickets going to
arrive in the BST app, but I was offered a free upgrade to VIP !!! It all worked out!! I’m so excited!! Phone is tricky but emails work! Thank you Double8tickets!!

July 5, 2024
Unprompted review
Rated 1 out of 5 stars

Bought tickets for AC/DC on 19th April…

Bought tickets for AC/DC on 19th April for Wembley playing on 3rd July. Advised that tickets will be sent 7-14 days prior….one day left before concert and no tickets. Cant get through on phone. £255 for a ticket plus £9.95 shipping??? Whats the shipping for? Cant get through to customer services on phone. Cant boom train or hotel until i have the tickets as dont want to waste a journey from Scotland and expenses . Very unhappy and will stick with ticketmaster in future

July 1, 2024
Unprompted review
Rated 1 out of 5 stars

Shocking/Zero Customer Service - Possible ScamI bought 4 expensive tickets for Robbie…

I bought 4 expensive tickets for Robbie Williams next saturday (purchased last December) . I have emailed Double8 6 times over last two weeks (no response whatsoever) and phoned them a similar amount ( they pride themselves on having a phone line but if it only ever says "we are too busy to talk to you , call back later" then it is useless and nothing to be proud of) so have no idea whether they are genuine or if the tickets will arrive. They are a present to my wife and we have guests flying in from abroad (unsure whether to tell them to cancel)
Frankly just not acceptable to accept thousands of pounds for tickets and then be too busy over several weeks to even be bothered to respond to the very simple question of "when/how will you be sending the tickets" ?

July 1, 2024
Unprompted review
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Rated 1 out of 5 stars

I've tried contacting double 8 numerous…

I've tried contacting double 8 numerous times via telephone and by email. I purchased Stevie nicks tickets earlier this year for July and I'm worried it's a scam as its first time using them. With getting no response it's making me worry more and what makes it worse the tickets aren't in my axs wallet.

June 2, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered 3 ticket in December

Ordered 3 ticket in December, didn’t receive tickets until day of the show, only to be given 2 tickets! Said it was a clerical error!!
Didn’t offer an alternative other than a spare ticket somewhere else in the theatre, or tickets for the following week, but one of us weren’t available to go.
Not good enough!!!
This ruined our birthday surprise for one member of the party.
No offer of compensation ( we had also booked a meal in London beforehand)just a refund on one ticket. So now we had to accept just 2 tickets for the following weeks show, leaving one of our party being able to go!!
Will not be ordering and will be advising friends and family never to choose the company when Booking theatre tickets

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

What a fantastic night we had at the O2…

What a fantastic night we had at the O2 seeing Olly Murs and Take That! Our seats were incredible!! Thank you Double Eight for delivering yet again!! You really are the only ticket agency I would ever use, you always deliver what you promise at very reasonable prices compared to other agencies .

May 1, 2024
Unprompted review
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Rated 3 out of 5 stars

I have bought 3 Olivio Rodrigo tickets…

I have bought 3 Olivio Rodrigo tickets for my daughters birthday surprise (Tier: Very Best Tiered Seats, Block 102 or 111 - Close to Stage! FIRST 15 ROWS - With Access to VIP Club Lounge Passes!) at London, O2 Arena on 14 May 2024. I have never used this company before and tried to contact via the phone to double check all is legit and how soon we should receive them but ahhh I cannot get through to the phone line (constant high call volume message). So currently waiting for suprise Bday tickets from this company - fingers crossed no problems! I'll update on here and amend my review accordingly. I sincerely hope it will be a positive experience and would be happy to give it 5 stars as such.
It is very close to the event date
**Edit** An email with transfer details and phone call (by a very helpful friendly guy, helped alleviate fears of fraud) to confirm the tickets are in the AXS account - they are :) Brill service so far! Fingers crossed no access issues to the event

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

Had a prompt on mobile for Peter Kay…

Had a prompt on mobile for Peter Kay London Arena last Thurs / looked at the link and two tickets for London show Saturday 20th April at £45 each + booking handling ( great seats not far from Stage,
Entry to Amex Lounge ( included ) great great service ( loaded the App AXS and in three hrs my two scan tickets were in the wallet ready ( I did make a call to the ticket company ( no waiting ) good friendly service ( 100% will use them again ) no need to go to others when you just want to be treated with great service and not a bogus company “ Tony ( Ware Hertfordshire

April 20, 2024
Unprompted review
Rated 1 out of 5 stars

Bought tickets to see George benson

Bought tickets to see George benson, the concert has been cancelled and I haven’t received a refund. I have called, emailed and messaged on social media platforms and heard nothing back.

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

D-Block Europe

Used Double 8 to book 4 VIP tickets for the upcoming DBE concert at the O2 in London. Purchased online and today (1.5 weeks before the event) the tickets were transferred to my AXS account successfully.

Delighted with the service, called through and spoke to a lady about the tickets and delivery before this and could not be happier. Daughter is buzzing to attend. Thanks guys. Defo use again!!

January 24, 2024
Unprompted review
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Rated 5 out of 5 stars

Fab-u-lous!!!

Fab-u-lous!!!!

We ordered tickets for the strictly live tour, never having done it before. Didn't really understand what we were doing but I have to say the experience from start to finish was excellent.

Firstly, Double8tickets, highly rated in my opinion - we ordered seats for the Birmingham show, they offered us a free upgrade. This upgrade basically made the night for us, they put us right next to the dance floor, we didn't ask for the upgrade they just offered it to us!!! I'll definitely use them again without a seconds thought.

The night itself, brilliant made all the better by the free upgrade. We loved every moment. The event was staged, managed and controlled professionally, we couldn't have asked for more!!!

Top drawer, nothing more to say!!!

January 20, 2024
Unprompted review
Rated 5 out of 5 stars

Peter Kay at O2

I bought tickets for Peter Kay at O2 in March 2024 as a Christmas gift for my husband but then realised a date clash. It took a while but Double8 called me to say they could swap the tickets for an alternative date. So grateful for this and impressed with such great service.

January 5, 2024
Unprompted review
Rated 5 out of 5 stars

Fab-u-lous Darling

For the second year running Double8 have come through with front row tickets for the "Last Night" of the Strictly tour. Fabulous service and no anxiety over ticket promise.
My wife and I are looking forward to a glitterball experience thanks to these guys.

January 9, 2024
Unprompted review

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