I liked my room. How everything was transparently communicated through the joivy app (intervention etc.) and the systematic approach. I'm just hoping to get a fair evaluation of my secuirty deposit th... See more
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Talk about the perfect setting! Just minutes to walk to tons of London’s best attractions as well as the theater district. Local restaurants offer a diverse array of options and the local market is a... See more
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Excellent to be near Haymarket Station. 10 minutes by train to Weaverly Station (center , noisy and fbull of people). Haymarket has many cafes, delis, stores in the surroundings . Also many bus line... See more
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Stayed here for our wedding, and it was amazing to have such a big space for me and all the bridesmaids to get ready in. The only issue was that there was construction going on the whole time we were... See more
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Company details
Written by the company
For more than 15 years, Joivy has been a benchmark in the European residential market, establishing itself as the industry's premier platform. We work with private and institutional operators for property and investment management; we offer a wide range of customised accommodation solutions for short, medium and long stays to suit every need. Our proposals include accommodation ideal for Vacation & Corporate Travel, Coliving, Microliving, Shared Apartments, Student Housing, PBSA, and Multifamily. We also provide a splendid community hub and coworking area to offer dedicated spaces for every need. With a presence in 7 countries and 50 fascinating European destinations, Joivy is your trusted partner in finding the perfect space. Since the beginning of our activities, we have worked with around 2,000 owners and welcomed more than 150,000 users: welcoming is our mission. Thanks to the experience of leading companies in the various living segments, we offer a unique and special proposition. Our group includes prestigious brands such as DoveVivo, DoveVivo Campus, ALTIDO, Chez Nestor, Rinnow! and Open. We respond with innovative solutions to a fundamental need. By integrating different competences, we want to make the world of living easier. Shortly: Joivy is here to help you find the space you need.
Contact info
Viale Monte Nero, 6, 20135, Milano, Italy
- customerexperience@joivy.com
- joivy.com
3.9
Great
4K reviews
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Kyle was a good man and he painted the…
Kyle was a good man and he painted the room perfectly.
July 1, 2026
Unprompted review
Reply from Joivy
Hello Dave,
thank you very much for your feedback.
See you soon!
Joivy Team
I booked my accommodation in Lyon…
I booked my accommodation in Lyon through Joivy with the help of Nicole who was excellent and sorted out my room and confirmation details for me extremely quickly. Very happy with the whole experience and would recommend!
June 30, 2026
Unprompted review
Reply from Joivy
Hello Eleanor,
Thank you so much for your kind words! 😊 It was a pleasure helping you find your accommodation in Lyon. We are really glad everything went smoothly and that you're happy with your experience. We wish you all the best in your new home, and if you ever need anything in the future, don't hesitate to reach out. Enjoy Lyon!
Joivy Team
Honest dealings and interaction
They were honest in their dealings
They were very kind to help secure an accommodation for an international student
They respected and cared for their clients and helped in areas when needed as they could.
Only area will be to attend to needs as much as they can. Asides that, they did a good one.
June 30, 2026
Unprompted review
Reply from Joivy
Hello Temitope,
Thank you so much for your kind and thoughtful review. We truly appreciate your recognition of our honesty, care, and commitment to supporting our clients—especially in helping international students settle in comfortably.
It means a lot to us that you felt supported throughout the process. We also value your feedback regarding being even more attentive to needs, and we will certainly continue working to improve in this area.
Thank you again for your trust and for taking the time to share your experience.
The Joivy Team
Kyle and Albert of joivy bologna did a…
Kyle and Albert of joivy bologna did a great job they handled it amazingly
June 30, 2026
Unprompted review
Reply from Joivy
Hello Kaan,
thank you very much for your feedback.
Joivy Team
Written refund confirmed via PEC, now OVERDUE and IGNORED
Hi all,
I am writing to share my ongoing experience with Joivy (formerly DoveVivo) regarding an overdue refund.
My rental contract was annulled, and on 4 June 2026 Joivy confirmed in writing, via certified PEC email, that I would receive a full refund of €2,190.33 within 15 working days. That deadline has now passed and I have received no payment and no meaningful response.
Since then I have followed up repeatedly across email, certified PEC, phone, and WhatsApp. Each time I am met with silence or an automated “our offices are closed” reply. At no point has anyone addressed the substance of my request or given me a transfer date.
The underlying contract was annulled because the property was uninhabitable due to a bed bug infestation, which caused me an allergic reaction. I have been left without housing and out of pocket, while a written refund commitment goes unhonoured.
I am posting this factually and will update it if and when the matter is resolved. I would caution others to keep all written communication and confirmations, as I have had to rely on mine to pursue this through formal channels.
An honest account of my experience, posted in good faith.
June 4, 2026
Unprompted review
Reply from Joivy
Hello Athiba,
thank you very much for your feedback. We apologize for the inconvenience. We have now received the communication from the bank , your refund arrived on Tuesday the 30th. Sorry for the delayed reply, and thank you for your patience.
Joivy Team
The location of the apartment
The location of the apartment, the staff and the quality of the apartment made our stay very nice.
We would definitely stay at this Joivy property again.
June 22, 2026
Reply from Joivy
Hello Janice,
thank you so much for your feedback.
See you soon!
Joivy Team
Thank you Elysa
Elysa was very kind and proactive to help me sort out my check-in process.
I’ve had my best customer support experience so far.
Give her a raise.
Thank you Elysa
June 26, 2026
Reply from Joivy
Hello Leonardo,
thank you so much for your feedback. We will share your review with Elysa of course.
We remain at your disposal.
Joivy Team
Amazing location and lovely flat!
June 24, 2026
Reply from Joivy
Hello Giorgio,
thank you very much for your feedback.
We hope to welcome you again soon!
Joivy Team
joivy bologna
June 24, 2026
Unprompted review
Reply from Joivy
Hello Can,
thank you very much for your feedback.
See you soon!
Joivy Team
bad app and company overall
bad app, very inefficient chat. Overall bad faith in the support department
June 16, 2026
Reply from Joivy
Hello,
thank you very much for your feedback. We’re sorry to hear that you were not satisfied with our service. After reviewing your case, we can see that our team consistently assisted you through the chat and remained available to provide support whenever needed. However, we regret that your experience did not meet your expectations. We appreciate your feedback, as it helps us identify areas where we can improve our service and communication. We apologize for any frustration caused and hope to have the opportunity to serve you better in the future.
Joivy Team
everything was good until i got bed…
everything was good until i got bed bugs about two weeks ago, i e texted them several times and they haven’t done anything about it. i’ve been living in horrible conditions due to this and they haven’t fixed the problem even though ive been asking for support for weeks
June 23, 2026
Reply from Joivy
Hello Renata,
Thank you for your taking the time to leave a review. We are sorry for the inconvenience you face in your apartment.
Yet it is important to note that we took action as soon as the issue was reported to us. A professional pest control intervention has been scheduled, and you have been informed of the confirmed appointment next Monday.
We also remind that bed bugs are introduced by occupants, who share responsibility in addressing the situation and following the required measures.
We remain committed to resolving this matter as quickly as possible.
Should you have any further questions, we remain available by email at support.france@joivy.com.
Best regards,
The Joivy team
Perfect Home
Perfect house for our family. The location couldn't have been better. Just a quick 2 minute or less walk to all the restaurants and shopping. So beautiful!
May 27, 2026
Reply from Joivy
Hello Nancy,
thank you so much for your feedback.
See you soon!
Joivy Team
Great accommodations
Great accommodations. Good location and good communication with the host. I recommend for anyone visiting Milan.
June 16, 2026
Reply from Joivy
Hello Peter,
thank you very much for your feedback.
See you soon!
Joivy Team
Apartment was the best we’ve stayed in…
Apartment was the best we’ve stayed in on our trip. It was clean and easy to access. It had a front desk if there was any problems. There was air-con and a decent kitchen. Would highly recommend.
June 17, 2026
Unprompted review
Reply from Joivy
Hello Mia,
thank you very much for your feedback.
See you soon!
Joivy Team
I don’t reccomend DOVE VIVO at all
I don’t reccomend DOVE VIVO at all. They don’t respect the law and enter the Apartment they rented without authorization and without finding a date and time that is suitable for the Person who is in the Apartment. It is Not possible to reply to them through e-mails only through chat. The worst experience I have ever had with a rented Apartment. They are not reliable and with no respect in all senses.
May 31, 2026
Unprompted review
Reply from Joivy
Hello Elisa,
thank you very much for your feedback. We apologize for the confusion regarding the issue you mentioned that happened in some cases . We are normally accustomed to notifying tenants in advance before entering the property, or alternatively arranging access directly with them. We regret any misunderstanding that may have occurred and appreciate your feedback, as it helps us improve our communication and service.
Joivy Team
Booked JOIVY Cadorna in Treviso BAIT AND SWITCH
Booked JOIVY Cadorna in Treviso, Italy, because it had an elevator for my disabled husband. On arrival, we were shunted to their lesser property, Joivy VIttoria, with no notice. SUBSTANDARD accommodation in Apt. 20 on Via Tezzone!! AVOID if you can. Mold in shower, no exhaust fan so puddles on bathroom floor, non functioning cooktop, leaky coffee maker, no operating manuals for air conditioning or washer or TVs, FILTHY ripped sofa bed, 2 rolls of toilet paper for 1 week booking, hotel size bottle of dish soap for 1 week stay, warped floorboards in kitchen from leaky fridge are a trip hazard, draped ripped off their hooks, industrial laundry bags and storage in the “lobby” entrance. What a dump - avoid it.
UPDATE: JOIVY, this is an insulting response from you. You still haven’t refunded the ORIGINAL 20% refund for non functioning cooktop promised on May 29!! I’ve sent you videos, photos and the document I composed WHILE I WAS IN THE UNIT!!! Your “customer service” needs to improve.
May 27, 2026
Unprompted review
Reply from Joivy
Hello Michelle,
thank you very much for your feedback. We are sorry to learn that your stay did not meet your expectations.
Following the concerns raised during and after your stay, your case was reviewed by Booking.com in accordance with their policies and procedures. Based on their assessment of the reported issues, a refund was issued directly through their platform.
We regret that your experience was not satisfactory and appreciate you taking the time to bring these matters to our attention, as guest feedback helps us improve our services.
Joivy Team
Reply from Joivy
Hello Min,
thank you for your kind feedback. We are delighted to hear our team was able to assist you, and will make sure to pass it on. We wish you all the best for your stay with Joivy!
Thanks,
Joivy Team
Kyle was very competent and fixed the…
Kyle was very competent and fixed the awning of my room!
June 19, 2026
Unprompted review
Reply from Joivy
Hello Mathieu,
thank you very much for your feedback.
See you soon!
Joivy Team
No responsive at all
No responsive at all. And they just try to charge you as much as they can. I'm paying so much money and I expect a good support and responsibility, instead I get nothing. I regret and wish I have rented a normal room from a landlord.
June 18, 2026
Unprompted review
Reply from Joivy
Hi Arta,
Thank you again for your feedback. We would like to inform you that, as per our procedure and as anticipated in the previous answer, we sent you a form to complete in order to further investigate the issue you reported. Since we did not receive a response within the expected 3-day period, we were unable to proceed with the case.If you still need assistance or would like to resume contact, please feel free to reach out to us through our email customerexperience@joivy.com , we’ll be happy to help.
See you soon!
Joivy Team
I’d rather be homeless
It’s so interesting coming across this page randomly and finding that so many people had an awful experience with Joivy, just as I did. It’s somehow ironic that they took inspiration from “joy” for their branding, because I felt everything there except joy.
Not only are they greedy for money, but they also remind you why life is made of suffering.
Worst experience ever. Traumatic. As if someone put the cruscio talisma on me.
June 18, 2026
Unprompted review
Reply from Joivy
Hi Homayoun,
Thank you again for your feedback. We would like to inform you that, as per our procedure and as anticipated in the previous answer, we sent you a form to complete in order to further investigate the issue you reported. Since we did not receive a response within the expected 3-day period, we were unable to proceed with the case.If you still need assistance or would like to resume contact, please feel free to reach out to us through our email customerexperience@joivy.com , we’ll be happy to help.
See you soon!
Joivy Team
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