DownUnderWatches Reviews 519

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

The watch was delivered very quickly and was exactly as described. I am really happy with this purchase as I am a fan of G-Shock in general and this site was the best price I could find. I will use th... See more

Company replied

Rated 5 out of 5 stars

DownUnderWatches has a great selection of beautiful watches, some not available anywhere else!The staff are very helpful and friendly and they know their watches! My order was promptly dispatched, wel... See more

Company replied

Rated 5 out of 5 stars

Ordering a Seiko watch from these guy’s website was easy and straightforward. Prompt service and delivery to regional South Australia (7 days) especially at this time of the year (Xmas & New Year) was... See more

Company replied

Rated 5 out of 5 stars

I Ordered a II Ratio 1000m Freediver and really can't complain. The watch was shipped DHL and arrived very fast, and looking at it on my wrist, now amazing watch. The watch containers the nor... See more

Company replied

Company details

  1. Watch Store

Written by the company

Ask any Australian and they will confirm that the watch they wear on their wrist matters to them – this is why downunderwatches.com brings to its lovely Australian customers, the very latest and best in watch design, accuracy, and functionality. Our sales have been on a growth path ever since this online portal was launched. This tells us that when it comes to stocking the most beautiful and functional watches, we are doing the right thing. This we feel, is the reason for us having so many repeat customers. We like to think of them as ‘our friends’. Although we can’t offer you a beer here on our website, we hope you feel welcome and enjoy scrolling through our awesome collection of watches. If there is any particular watch you are looking for, please don’t hesitate to contact us – will do our best to procure it for you; we are here to help.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

519 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Thank you for quick delivery..really…

Thank you for quick delivery..really appreciated...

September 17, 2019
Unprompted review
DownUnderWatches logo

Reply from DownUnderWatches

Dear Arjun,

On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.

We look forward to serving you again in the near future.

If you have any query please contact us on cs@downunderwatches.com

Best Regards,
Sally

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Rated 5 out of 5 stars

I'll be back.

I purchased my Seiko watch on Saturday afternoon, and it was on my wrist Monday afternoon. Very pleased with my new watch, the sales experience, delivery and especially the price.

September 9, 2019
Unprompted review
DownUnderWatches logo

Reply from DownUnderWatches

Dear Steve,

We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.

We look forward to serving you again in the near future.

If you have any query please contact us on cs@downunderwatches.com

Best Regards,
Sally

Rated 5 out of 5 stars

The watch was beautiful!

The watch was beautiful, came brand new exactly how it was described. Shipping was very quick and was tracked at every location. Ordered on Sunday night and arrived to Brisbane on Wednesday afternoon. Will buy any future watches from here again.

September 8, 2019
Unprompted review
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Reply from DownUnderWatches

Dear Customer,

On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.

We look forward to serving you again in the near future.

If you have any query please contact us on cs@downunderwatches.com

Best Regards,
Sally

Rated 5 out of 5 stars

Very fast delivery and genuine product.

September 5, 2019
Unprompted review
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Reply from DownUnderWatches

Dear Damian,

We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.

We look forward to serving you again in the near future.

If you have any query please contact us on cs@downunderwatches.com

Best Regards,
Sally

Rated 5 out of 5 stars

Great watch and fantastic price

Great watch and fantastic price. The watch arrived very quickly. Thanks for the great service.

September 5, 2019
Unprompted review
DownUnderWatches logo

Reply from DownUnderWatches

Dear Megan ,

On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.

We look forward to serving you again in the near future.

If you have any query please contact us on cs@downunderwatches.com

Best Regards,
Sally

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Rated 5 out of 5 stars

Good service

Good service, no problems. Fast delivery, watch was as described, in original packaging with user manual and warranty documents. All good.

September 4, 2019
Unprompted review
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Reply from DownUnderWatches

Dear Bradford ,

We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.

We look forward to serving you again in the near future.

If you have any query please contact us on cs@downunderwatches.com

Best Regards,
Sally

Rated 5 out of 5 stars

Watch review

The watch was delivered in less than 3 days from purchase to my door even after I missed the delivery.

August 28, 2019
Unprompted review
DownUnderWatches logo

Reply from DownUnderWatches

Dear customer,

On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.

We look forward to serving you again in the near future.

If you have any query please contact us on cs@downunderwatches.com

Best Regards,
Sally

Rated 5 out of 5 stars

Excellent online shopping experience

Excellent online ordering and express delivery. It’s definitely one of my best online shopping experience ever. Thanks.

August 28, 2019
Unprompted review
DownUnderWatches logo

Reply from DownUnderWatches

Dear Nilda,

We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.

We look forward to serving you again in the near future.

If you have any query please contact us on cs@downunderwatches.com

Best Regards,
Sally

Rated 5 out of 5 stars

I ordered the watch and it arrived in 2…

I ordered the watch and it arrived in 2 days which was awesome. Had to send the watch back as I ordered the wrong one. Was a bit concerned with shipping it back overseas but I was refunded within a week. Customer service was fabulous.

August 23, 2019
Unprompted review
DownUnderWatches logo

Reply from DownUnderWatches

Dear Ben,

On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. We always try to give best service to our customers.

We look forward to serving you again in the near future.

If you have any query please contact us on cs@downunderwatches.com

Best Regards,
Sally

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Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, great quality watch, will definitely be purchasing from this company again. Wore my new watch to work and it happened to be a watch he had been looking at for awhile so I scored some brownie points from him as well.

August 21, 2019
Unprompted review
DownUnderWatches logo

Reply from DownUnderWatches

Dear Rhett ,

On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.

We look forward to serving you again in the near future.

If you have any query please contact us on cs@downunderwatches.com

Best Regards,
Sally

Rated 3 out of 5 stars

The watch was disappointingly LARGE

The watch was disappointingly LARGE! It didn't appear that way Online.

It looks quite ugly on the wrist, and I wouldn't wear it.
Probably I'll give it away as an unwanted gift, or donate it to a Charity. Sorry.

But the service from DownUnderWatches was good; thank you.

August 14, 2019
Unprompted review
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Reply from DownUnderWatches

Dear John,

We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth. We have 30 days watch Return or Exchange policy. If you are not happy with purchase you can send the watch back to us for Return or Exchange.

If you have any query please contact us on cs@downunderwatches.com

Best Regards,
Sally

Rated 5 out of 5 stars

Very Happy with the experience

A beautiful watch, delivered efficiently via DHL, with lots of notifications as to progress of delivery. The watch is exactly what I wanted, boxed and with certificates. I would highly recommend DownUnderWatches to anybody wanting an authentic watch at a discounted price. Very Happy with the experience

August 13, 2019
Unprompted review
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Reply from DownUnderWatches

Dear Barry,

On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.

We look forward to serving you again in the near future.

If you have any query please contact us on cs@downunderwatches.com

Best Regards,
Sally

Rated 5 out of 5 stars

Great Watches Great Service

Really happy with the service when purchasing my Orient Bambino! Prompt delivery and a happy customer! Would recommend!

August 13, 2019
Unprompted review
DownUnderWatches logo

Reply from DownUnderWatches

Dear Marc,

We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.

We look forward to serving you again in the near future.

If you have any query please contact us on cs@downunderwatches.com

Best Regards,
Sally

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Rated 3 out of 5 stars

Asked for alignment to be checked on…

Asked for alignment to be checked on seiko diver. It wasn't.

August 8, 2019
Unprompted review
DownUnderWatches logo

Reply from DownUnderWatches

Dear John,

We understand that when you purchase a watch you want it to be impeccable in every way. However, from our experience, misalignment is common for watches in the low to mid price ranges. Sometimes it can be easily corrected if it is a dial alignment issue (any watchmaker can quickly adjust the dial to align, and you can get it done locally). If it is something you cannot live with, we understand, and you can send the watch back to us. We have 30 days watch Return or Exchange policy.

If you have any query please contact us on cs@downunderwatches.com

Best Regards,
Sally

Rated 5 out of 5 stars

Secure and Excellent service

Excellent service. Watch arrived three days after placing the order.
Good security - emailed to check the different addresses were correct prior to shipping.

August 7, 2019
Unprompted review
DownUnderWatches logo

Reply from DownUnderWatches

Dear Barry,

On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.

We look forward to serving you again in the near future.

If you have any query please contact us on cs@downunderwatches.com

Best Regards,
Sally

Rated 5 out of 5 stars

Their customer service is the real deal

I ordered the wrong size by mistake and so tested out their returns policy. They were great. Including four days postage each way I’d returned my watch and bought a different one within a two week period.
Their customer service is the real deal

August 7, 2019
Unprompted review
DownUnderWatches logo

Reply from DownUnderWatches

Dear Chris,

We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth. We have 30 days watch Return or Exchange policy.

We look forward to serving you again in the near future.

If you have any query please contact us on cs@downunderwatches.com

Best Regards,
Sally

Rated 4 out of 5 stars

Authentic watch at reasonable price

Authentic watch at reasonable price. The box doesn't seem like the one came with my watch but that's not a problem. Really fast delivery service!!!

August 7, 2019
Unprompted review
DownUnderWatches logo

Reply from DownUnderWatches

Dear Chai ,

On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy. Sorry for any inconvenience caused.

We look forward to serving you again in the near future.

If you have any query please contact us on cs@downunderwatches.com

Best Regards,
Sally

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Rated 5 out of 5 stars

Very happy with speed and quality of…

Very happy with speed and quality of service.

Good level of detail on the website; simple enough ordering process. Very fast service (ordered a watch on Sunday arvo and it was delivered Wednesday morning). The watch was securely and safely packed for delivery and received in perfect condition.

August 7, 2019
Unprompted review
DownUnderWatches logo

Reply from DownUnderWatches

Dear Andy,

We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.

We look forward to serving you again in the near future.

If you have any query please contact us on cs@downunderwatches.com

Best Regards,
Sally

Rated 5 out of 5 stars

Placed my order on Friday and recived…

Placed my order on Friday and recived it today ( Tuesday) in original Seiko box , Im a very happy little customer. Thanks

August 6, 2019
Unprompted review
DownUnderWatches logo

Reply from DownUnderWatches

Dear James ,

On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.

We look forward to serving you again in the near future.

If you have any query please contact us on cs@downunderwatches.com

Best Regards,
Sally

Rated 5 out of 5 stars

Happy customer

Ordered a G Shock watch which arrived 2 days after placing the order. The watch was as described and fully functioning. Not fussed it came from Singapore and I am very pleased with the watch received. The transaction was smooth with follow up emails and a tracking number.

August 1, 2019
Unprompted review
DownUnderWatches logo

Reply from DownUnderWatches

Dear Monika,

We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.

We look forward to serving you again in the near future.

If you have any query please contact us on cs@downunderwatches.com

Best Regards,
Sally

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