The watch was delivered very quickly and was exactly as described. I am really happy with this purchase as I am a fan of G-Shock in general and this site was the best price I could find. I will use th... See more
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DownUnderWatches has a great selection of beautiful watches, some not available anywhere else!The staff are very helpful and friendly and they know their watches! My order was promptly dispatched, wel... See more
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Ordering a Seiko watch from these guy’s website was easy and straightforward. Prompt service and delivery to regional South Australia (7 days) especially at this time of the year (Xmas & New Year) was... See more
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I Ordered a II Ratio 1000m Freediver and really can't complain. The watch was shipped DHL and arrived very fast, and looking at it on my wrist, now amazing watch. The watch containers the nor... See more
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Company details
Written by the company
Ask any Australian and they will confirm that the watch they wear on their wrist matters to them – this is why downunderwatches.com brings to its lovely Australian customers, the very latest and best in watch design, accuracy, and functionality. Our sales have been on a growth path ever since this online portal was launched. This tells us that when it comes to stocking the most beautiful and functional watches, we are doing the right thing. This we feel, is the reason for us having so many repeat customers. We like to think of them as ‘our friends’. Although we can’t offer you a beer here on our website, we hope you feel welcome and enjoy scrolling through our awesome collection of watches. If there is any particular watch you are looking for, please don’t hesitate to contact us – will do our best to procure it for you; we are here to help.
Contact info
SE020 IDS Company Unit 2/38 Zakwell Court, 3048, Coolaroo, Australia
- cs@downunderwatches.com
- www.downunderwatches.com
4.7
Excellent
519 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 STAR SERVICE @ DOWN UNDER WATCHES ⭐️⭐️⭐️⭐️⭐️
Thank you so much for the excellent customer service I received from Down Under Watches. I originally ordered a Men’s Seiko watch which was unsuitable for my needs due to me not researching the watch specifications correctly.
Down Under Watches allowed me to return my watch (brand new, in box etc) and they issued me a refund without any issues whatsoever. The communication was excellent.
Based on such a good experience I purchased another Men’s Seiko watch which was promptly sent. I couldn’t be happier with my new watch, the price and excellent customer service. I highly recommend DOWN UNDER WATCHES !! 🤗
May 30, 2025
Unprompted review
Reply from DownUnderWatches
Dear Carolyn,
Thank you very much for sharing your kind feedback with us. We truly appreciate you taking the time to let us know about your experience. We understand how important it is to find the right watch, and we’re sorry the first one didn’t fit your needs. We’re glad we could make the return process easy and hassle-free for you. Our team always strives to communicate clearly and helpfully, so it’s wonderful to hear that you felt well supported throughout.
We’re delighted that your second purchase arrived quickly and that you are happy with your new Men’s Seiko watch. It means a lot to us that you enjoyed both the quality of the product and our customer service. Your recommendation means the world to us, and we’re here anytime you need assistance in the future.
Thank you again for choosing Down Under Watches.
Best regards,
Sophie
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Easy to deal with
I have bought a few watches now from downunderwatches...very happy with their service and customer feedback.I recently had a faulty watch and they handled the return process perfectly...got a replacement watch in less than two weeks after I'd sent the faulty item back. Fully recommend Downunderwatches. 5 star service.
February 10, 2025
Unprompted review
Reply from DownUnderWatches
Dear Marcus,
We truly appreciate you taking the time to share your experience with us on Trustpilot. Your kind words mean a lot to us!
We are so happy to hear that you have been pleased with our service and that you’ve had a great experience shopping with us. It’s wonderful to know that our team was able to handle the return process smoothly when you encountered an issue with your watch. Making sure our customers feel supported and taken care of is something we always strive for.
Your recommendation and 5-star review motivate us to keep delivering the best service possible. We are grateful for your trust in us and look forward to assisting you again in the future. If you ever need anything, please don’t hesitate to reach out—we’re always here to help!
Best regards,
Sophie
Firstly I'll start with service
Firstly I'll start with service.
I enquired about the products via email which were met with a fast response.
Secondly, the postage was extremely fast.
I received the product within a few days. (DHL) Maybe even two days. Fantastic service.
Thirdly, the watch is great.
Overall, I'm very pleased with the purchase and the company.
I would definitely use again
February 11, 2025
Unprompted review
Reply from DownUnderWatches
Dear Andrew,
We sincerely appreciate you taking the time to share your experience with us. Your kind words mean a lot, and we are truly delighted to know that your recent watch purchase and our service met your expectations.
Providing a smooth and enjoyable shopping experience is at the heart of everything we do. It’s wonderful to hear that our quick responses to your inquiries, fast shipping via DHL, and the quality of the watch all contributed to a positive experience for you. Knowing that you are pleased with both your purchase and our service brings us great satisfaction.
We remain dedicated to maintaining this high standard and ensuring that every customer receives the same level of care and efficiency. Your trust in us is invaluable, and we look forward to the opportunity to serve you again in the future.
If you ever need any assistance or have any questions, please feel free to reach out to us at cs@downunderwatches.com. We are always here and happy to help in any way we can.
Thank you once again for your support!
Best regards,
Sophie
Great service, fantastic communication, and well delivered
Great service, communication ++++
Description of the watch 100% correct,
Friendly sales, quick delivery and most importantly item was well packed and certified delivery.
I will buy from you guys again …
Thank you
Thank you
Thank you
Rodrigo…
December 20, 2024
Unprompted review
Reply from DownUnderWatches
Dear Rodrigo,
We sincerely appreciate you taking the time to share your feedback with us. It brings us immense joy to know that your recent watch purchase met your expectations and that our service contributed positively to your experience. Providing a smooth and pleasant experience for each of our customers is something we deeply value.
Rest assured, we remain dedicated to maintaining this level of excellence. We look forward to the opportunity to serve you again in the future. Should you have any further questions or need assistance, feel free to reach out to us at cs@downunderwatches.com. We are always here to help!
Warm regards,
Sophie
WARNING!! SCAM!!! DO NOT PURCHASE!!
ZERO STARS I had an incredibly disappointing and frustrating experience with DownUnder Watches, and I want to warn others before they fall for this company’s misleading advertising and poor service.
I purchased a watch solely because they advertised FREE delivery, same-day dispatch, and an estimated delivery time of 4-5 days—perfect for Christmas. The day after I placed my order (and after they should have already dispatched it), I received an email stating that my address required additional postage costs. This was AFTER I had already paid for the watch and been assured that delivery would be free.
On top of this, they then informed me that delivery would take 2-3 weeks, not the 4-5 days advertised. This was not just false advertising—it was outright deceitful. The watch was supposed to be my daughter’s Christmas gift from Santa, and my kids only get one gift from Santa. Thanks to DownUnder Watches, it’s now too late to order from another retailer in time for Christmas, and their false promises have completely ruined the surprise.
The lack of transparency and honesty in their advertising, coupled with their failure to meet the commitments they advertised, makes this company feel like nothing more than scam artists. I’m appalled by their practices and regret ever trusting them.
If you’re considering purchasing from DownUnder Watches, don’t. Save yourself the frustration and shop elsewhere.
December 15, 2024
Unprompted review
Reply from DownUnderWatches
Dear Rebecca,
Thank you for sharing your feedback with us. We truly regret that your experience with DownUnder Watches was disappointing and frustrating, especially given the importance of timely delivery for your daughter’s Christmas gift.
We sincerely apologize for the confusion surrounding the delivery costs and timeline. The additional postage charge and delayed shipping were not part of the experience we aim to provide, and we understand how this impacted your holiday plans. We take full responsibility for the inconsistencies between our advertised delivery details and what you experienced.
We also acknowledge your concerns about our advertising and the frustration caused by the missed commitment. Transparency is crucial, and we are actively reviewing our communication to ensure this doesn’t happen again in the future. Your feedback is important to us, and we’ll use it to improve our service for all customers.
We genuinely regret that we were not able to meet your expectations and hope you will consider giving us another opportunity to make things right in the future.
Warm regards,
Sophie
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A special gift
I was extremely surprised by the service I receive and also all the apologies and feedback I had constantly as they were some small issues with my order.Once the had what I ordered everything came as fast as the lighting.Thanks again for your excellent service 😊
November 8, 2024
Unprompted review
Reply from DownUnderWatches
Dear Stavros,
We extend our sincere gratitude for taking the time to share your feedback with us.
Your positive comments regarding your recent watch purchase from our store and the service you received have truly warmed our hearts. Ensuring a seamless and enjoyable experience for our customers is our foremost priority.
Rest assured, we are committed to maintaining this standard of excellence, and we eagerly anticipate the opportunity to serve you again in the future. If you have any questions or require assistance, please don't hesitate to reach out to us at cs@downderwatches.com. We are dedicated to your satisfaction.
Best wishes,
Sophie
Great customer service
Customer service was really great and always helpful with any problems
October 17, 2024
Unprompted review
Reply from DownUnderWatches
Dear Customer,
We extend our sincere appreciation to you for sharing your feedback with us.
Your satisfaction with your recent watch purchase from our store and our service meeting your expectations are sources of great pride for us. Ensuring a seamless and satisfying experience for all our customers is fundamental to our values.
We remain steadfast in our commitment to maintaining this level of excellence. We eagerly anticipate the opportunity to serve you again in the future. Should you require any further assistance or have any questions, please feel free to reach out to us at cs@downunderwatches.com. We are always here to assist you!
Warm regards,
Sophie
Seiko SNXS79K1
Thank you Down Under Watches for my new Seiko 5 ( SNXS79K1 ) watch.
I must confess that I was concerned when I found out that the watch was coming from Singapore to South Australia where I live. That concern elevated when I was asked for more money to deliver and that there was a customs delay.
The extra money was justified as I live in regional South Australia.
The customs delay must have been minimal as the watch was delivered after 6 days from order... amazing considering I have waited much longer for deliveries within Australia.
Well done to your delivery system.
The watch arrived in perfect condition and is working well. After shortening the bracelet the watch fits most comfortably.
My thanks to all... a great watch!
Cheers
Mark
September 26, 2024
Unprompted review
Reply from DownUnderWatches
Dear Mark,
Thank you for taking the time to share your valuable feedback with us.
We are thrilled to learn that your recent watch purchase from our store exceeded your expectations, and our service contributed to your satisfaction. Ensuring a seamless and enjoyable experience for our customers is of paramount importance to us.
We are deeply committed to upholding this standard of excellence, and we eagerly look forward to the privilege of serving you again in the future. Should you have any inquiries or require assistance, please do not hesitate to contact us at cs@downunderwatches.com. We are at your service.
Warm regards,
Sophie
High Quality all Round
The experience I had in purchasing an Orient automatic watch from DownUnderWatches was of high quality in respect to the watch, the competitive price of the watch and the service provided.
August 2, 2024
Unprompted review
Reply from DownUnderWatches
Dear David,
We express our sincere gratitude for taking the time to provide us with your feedback.
Your positive experience with your recent watch purchase from our store and our service meeting your expectations bring us immense satisfaction. Ensuring a seamless and enjoyable experience for all our customers remains our foremost priority.
We are firmly committed to upholding this standard of excellence. We eagerly await the opportunity to serve you again in the future. Should you require any further assistance or have any queries, please do not hesitate to contact us at cs@downunderwatches.com. We are here to assist you in any way we can!
Best wishes,
sophie
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A Happy Little Vegemite
Hi Raul,
Nice to get an email looking for feedback that isn't just pick a number" and "Why did you select 123"?
First up, I only just recently "discovered" that the company that made my home printer and scanners also made watches branded Orient! (Seiko) Epson is part of the Seiko group. So, I dug a little deeper to find that both companies started off as jewellers and later started making watches, Seiko being the older of the two companies by well over a decade. (Both entities are over 100 years old).
Back in the 1973. I was given an automatic watch, a Felicia, by my Godmother. When I started my first job in banking in 1975, we had customers that offered discounts to the bank staff , one of which sold a brand called Lavina. So, the Felicia got put aside, but retained, and I spent 2 weeks wages on an automatic Lavina watch, which was/is of its time and unconventional in design i.e. not round.
A long time passes and I acquire a Citizen Eco watch, quartz but no battery (and has required attention more than once) and still later again, in 2016 I was given a Longines quartz watch (not of a style I'd have chosen) in recognition for 20 years service and that's had two batteries. I hardly wear that watch because it's very formal and let's just say it's "elegantly masculine" but far too fragile for day to day use.
Now, back to the automatics, no batteries, no failed capacitors and both still working, though one, the Felicia, did require a "rebuild" at one time due to a failed cog, but I found a watchmaker that was up for a challenge, it was fully restored and is 95% original. Neither Felicia nor Lavina, both Swiss companies, exist any longer but their watches live on. I still have all the other watches and rotate use for everyday use.
I like Automatic watches and when I found the Epson connection with Orient watches, I began to look for them online and was pleasantly surprised to find they made a good range of reasonably priced automatic and quartz watches .
I live in Australia so the Down Under Watches Company drew my attention. So I go on-line, find the watch I liked in the my price range and went through the purchase process, got to the checkout and the price changed ..... upwards, to include GST. It was only then I realised that Down Under Watches wasn't in Australia but in Singapore. I baulked, momentarily, and thought "it's a nice watch, it looked like a Seiko but is a Mako, the price is still good for what I'm going to get and how many others in Australia will own an Orient watch", so I pressed the "go" button and finalised the purchase. That was on the 4th of July.
The package containing the watch arrived at my address on the 9th of July. 5 days, I can't get mail from within Australia that quick! Yesterday, the 10th, I drove into my state capital, Perth, and took the watch to the watchmaker that serviced or repaired the others to get the metal strap adjusted and then wore the new watch home.
"Buyer Regrets"? None, absolutely none. It's a well made, good looking watch, might appear more expensive than it was, and it's automatic. No batteries, a real watch. Okay, so it may not be a really well known brand in Australia, but it has a great heritage and a very, very close association with Seiko.
The purchase process, delivery and follow-up by you/your company has been exceptional. If the situation arises I'd be more than happy to recommend you to my friends and family.
July 9, 2024
Unprompted review
Reply from DownUnderWatches
Dear Ian,
We extend our sincere appreciation to you for sharing your feedback with us.
Your satisfaction with your recent watch purchase from our store and our service meeting your expectations are sources of great pride for us. Ensuring a seamless and satisfying experience for all our customers is fundamental to our values.
We remain steadfast in our commitment to maintaining this level of excellence. We eagerly anticipate the opportunity to serve you again in the future. Should you require any further assistance or have any questions, please feel free to reach out to us at cs@downunderwatches.com. We are always here to assist you!
Warm regards,
Sophie
I trust Down Under Watches
I trust Down Under Watches, that simple! Over the years I've bought several times, the latest this month. After my online purchase, Downunder emailed me to say that as I live remotely, an extra postage fee would be required. Well,
My first response was "You must be kidding!". But, then I realized, that's fair and reasonable. It was only a $50 watch, and $10 remote postage overnight in Australia would really remove all margin. So,
My finally response was to appreciate the honest approach. It only increased my trust in Downunder.
My tip if you are looking for durable, reliable and cheap daily wear work watches? Casio, can't beat them. Don't pay high retail have a Captain Cook on Downunder. Under $70 stick with Casio. Something flasher?
Casio 'G Shock', these are excellent! Don't pay $300, $400 or $500, such items are frequently under $200 on Downunder. These can be trusted to be authentic. 10 years' service out of a G Shock can be relied on. I have two old clunkers, worn as a builder and soldiering, never maintained them - They just perform.
I trust Down Under Watches.
June 3, 2024
Unprompted review
Reply from DownUnderWatches
Dear Peter,
We extend our sincere gratitude for taking the time to share your feedback with us.
Your positive comments regarding your recent watch purchase from our store and the service you received have truly warmed our hearts. Ensuring a seamless and enjoyable experience for our customers is our foremost priority.
Rest assured, we are committed to maintaining this standard of excellence, and we eagerly anticipate the opportunity to serve you again in the future. If you have any questions or require assistance, please don't hesitate to reach out to us at cs@downunderwatches.com. We are dedicated to your satisfaction.
Best wishes,
Sophie
Shopping with Down Under Watches is always a delight.th Down Under Watches is…
Shopping with Down Under Watches is always a delight. This is my second purchase with 'DUW'.
Their ordering system is easy to use and they offer an excellent range of SEIKO watches.
Delivery through DHL was prompt and courteous with very accurate delivery information readily available.
I thoroughly recommend 'DUW'
January 10, 2024
Unprompted review
Reply from DownUnderWatches
Dear Dino,
Thank you for sharing your positive experience with us. We're glad to hear that your second purchase with Down Under Watches has been a pleasant one. It's great to know that you found our ordering system user-friendly and that our range of SEIKO watches met your expectations.
We also appreciate you mentioning the prompt and courteous delivery through DHL. We're committed to providing clear and accurate delivery information to make the process as smooth as possible.
Your recommendation means a lot to us, and we truly value your feedback. We look forward to serving you again in the future.
Best regards,
Sophie
I ordered my watch
I ordered my watch. a Seiko Automatic Military Nylon Men Watch SNK807K2, on the 26 December and it arrived from Singapore to Perth on the 31st December. The watch came in a nice box with an instruction manual and warranty.
I was impressed with such short delivery time, specially during the Festive Season. Thank you DownUnderWatches.
December 31, 2023
Unprompted review
Reply from DownUnderWatches
Dear John,
Thank you for your feedback. We are glad to hear that your Seiko Automatic Military Nylon Men's Watch SNK807K2 arrived promptly. We strive to ensure timely delivery, even during busy periods like the Festive Season, and it’s great to know that the watch reached you quickly.
We're also happy that the watch came in good condition, with its packaging, instruction manual, and warranty intact. We aim to provide a seamless experience for our customers, and we appreciate you taking the time to share your positive experience.
Thank you for choosing DownUnderWatches. If you have any further questions or need assistance, feel free to reach out.
Best regards,
Sophie
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Wonderful experience love the watch
December 15, 2023
Unprompted review
Reply from DownUnderWatches
Dear Jason,
Thank you for your kind feedback!
We’re thrilled to hear that you had a wonderful experience with your purchase. It’s great to know that you are happy with the watch. If you have any questions or need further assistance, please don’t hesitate to reach out to us. We’re always here to help!
Best regards,
Sophie
Not Australian at all
Not Australian, bought a watch. It never arrived, when I asked them where it was they said I needed to pay more to cover extra shipping charges even though the invoice clearly stated I had paid for express shipping. Shonky company.
November 16, 2023
Unprompted review
Reply from DownUnderWatches
Dear Ray,
Thank you for sharing your feedback with us. We truly appreciate you taking the time to express your experience.
We understand your frustration regarding the delivery issue, and we sincerely apologize for any confusion caused. We strive to ensure a smooth process for every order, and we regret that this situation fell short of your expectations. It’s always our goal to provide transparent service, so we will take your comments into consideration and review the matter to prevent such misunderstandings in the future.
If there's anything else you'd like to discuss, please don't hesitate to reach out. We're here to help.
Best regards,
Sophie
Poor customer service and no communication
Purchased watch online and one week later have received no receipt or any information about tracking numbers. I have had no replies to my emails. Happy to go ahead with purchase if the product is genuine (however several reviews suggest they sell fakes) and if the company would just communicate rather than avoid. Sad to say likely this company is a scam, only delivering crummy watches it has in stock. Buyer beware I say.
November 30, 2023
Unprompted review
Reply from DownUnderWatches
Dear Sam,
Thank you for your feedback. We understand your concerns and sincerely apologize for the lack of communication and the delay in providing tracking information. We truly appreciate you giving us the opportunity to address this matter.
We take the authenticity of our products very seriously, and we can assure you that all items sold are genuine. We recognize the importance of clear communication, and we are actively working to improve our response times to ensure a better experience for all our customers.
Again, we truly appreciate your patience and hope to resolve this matter to your satisfaction. If you have any further questions or need immediate assistance, please don’t hesitate to reach out directly.
Best regards,
Sophie
Orient Bambino V4
A beautiful watch delivered expediently within three working days! Outstanding service and I will definitely order again.
November 13, 2023
Unprompted review
Reply from DownUnderWatches
Dear Gary,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
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I have had a great experience with DUW
I have had a great experience with DUW. My first purchase arrived very quickly it was not my preferred choice and I decided to return it and wait for my preferred choice to come back in stock. I ordered this and it arrivced just as quick. The whole process of returning my purchase and requesting a refund was so fuss free, easy and timely. The customer service I received from Lily and Sophia along the way was also great. I would not hestiate to purcahse from DUW again.
October 20, 2023
Unprompted review
Reply from DownUnderWatches
Dear Janelle,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Saved $150 and watch arrived in 2days
I have to say I was delighted with the service and the watch I ordered through Down Under Watches, and consequently have shared their details with at least x4 friends who were equally impressed. I was really delighted at the saving I made buying the watch from them instead of directly from Fossil, saving of around $150, and it arrived in 2 days! The packaging was great, and the watch was in a very stylish tin. Everything was perfect and my daughter’s boyfriend absolutely loved the watch. I will definitely use them again.
September 20, 2023
Unprompted review
Reply from DownUnderWatches
Dear Samantha,
We are pleased that you loved the watch purchase from our online store as well as our service. On our part we do everything possible to make the entire experience smooth.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
Happy customer!…
Great service through email any questions were answered. My watch arrived on day 4 after order. Very happy customer!
October 5, 2023
Unprompted review
Reply from DownUnderWatches
Dear Simon,
On our part we do everything possible to make the entire experience smooth. Our happiness is in receiving confirmation from customers that they loved the shopping experience; it makes us very happy.
We look forward to serving you again in the near future.
If you have any query please contact us on cs@downunderwatches.com
Best Regards,
Sally
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